Senior Customer Support Advisor – Remote, Hungarian Native, Shift‑Based – Champion Global Customer Success, Drive Service Excellence, and Shape the Future of Support at brighthush

Welcome to brighthush – The Future of Customer Success

At brighthush, we don’t just solve problems; we create moments of delight that turn first‑time users into lifelong advocates. With a footprint that spans EMEA, North America, and beyond, we partner with Fortune 500 leaders, high‑growth startups, and mid‑market enterprises to accelerate their digital transformation journeys. Our secret sauce is a blend of cutting‑edge technology, data‑driven insights, and a culture that prizes empathy, curiosity, and continuous improvement. Every interaction we craft is a stepping stone toward a lasting partnership, and every customer success story fuels our mission to deliver world‑class support that turns every call, chat, and email into a memorable experience.

Why brighthush is the Destination for Ambitious Customer Success Professionals

• Global Reach, Local Impact – Serve a diverse portfolio of clients across industries while collaborating with a vibrant, multicultural team that values every voice.
• Remote‑First Flexibility – Work from anywhere in Hungary with a schedule that respects your personal life and peak productivity moments.
• Structured Career Growth – Benefit from a clear career ladder, mentorship programs, and continuous learning resources that help you evolve from a support specialist to a customer success leader.
• People‑Centric Culture – Thrive in an environment where transparency, collaboration, and well‑being are core values.
• Competitive Compensation & Perks – Earn a market‑aligned salary, performance bonuses, and a suite of benefits that support your health, finances, and personal growth.

Role Overview – Your Day‑to‑Day Impact as a Senior Customer Support Advisor

As a Senior Customer Support Advisor at brighthush, you will be the frontline champion for our clients, ensuring they receive timely, accurate, and friendly assistance across multiple channels. Your responsibilities will include:

• Multichannel Communication – Engage with customers via live chat, email, and social media, maintaining a professional tone and brand voice.
• Issue Resolution – Diagnose and resolve technical and non‑technical inquiries, escalating complex problems to the appropriate teams when necessary.
• Process Improvement – Identify recurring pain points and collaborate with cross‑functional teams to refine support workflows, knowledge bases, and self‑service resources.
• Customer Advocacy – Act as the voice of the customer within brighthush, providing insights that shape product development and service enhancements.
• Data Management – Log interactions accurately in our CRM system, ensuring data integrity and compliance with data protection regulations.
• Team Collaboration – Participate in daily stand‑ups, knowledge sharing sessions, and continuous improvement initiatives.

Key Responsibilities

• Respond to customer inquiries within SLA targets, ensuring a high first‑contact resolution rate.
• Maintain a deep understanding of brighthush’s product suite, services, and industry best practices.
• Document and track all customer interactions in the CRM, providing actionable insights for the support and product teams.
• Collaborate with engineering, product, and sales teams to resolve escalated issues and improve overall customer satisfaction.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and self‑service guides.
• Participate in continuous improvement projects aimed at enhancing support processes and customer experience.
• Represent brighthush at virtual customer events, webinars, and training sessions when required.

Essential Qualifications – What We Expect from You

• Language Proficiency – Native fluency in Hungarian (C2 level) and strong English communication skills (B2 or higher).
• Customer‑Centric Mindset – A genuine passion for helping others, coupled with a positive, can‑do attitude even under pressure.
• Technical Aptitude – Comfortable navigating computer tools such as MS Office, web‑based platforms, and basic troubleshooting.
• Clear Communicator – Ability to explain complex technical concepts in simple, approachable language.
• Education – Completed secondary education with a diploma.
• Experience (Preferred) – Prior customer support or help‑desk experience, especially in a tech‑focused environment.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with ticketing systems and CRM platforms.
• Knowledge of best practice frameworks for support operations.
• Familiarity with cloud services or SaaS products.
• Experience working in a remote or distributed team setting.
• Additional language skills beyond Hungarian and English.

Skills & Competencies – The Traits That Make You a Success Story

• Problem‑Solving – Quickly assess issues, identify root causes, and propose effective solutions.
• Time Management – Prioritize tasks in a fast‑paced environment while maintaining high quality.
• Empathy & Emotional Intelligence – Understand customer emotions and respond with genuine care.
• Adaptability – Thrive in a dynamic setting where processes and technologies evolve rapidly.
• Collaboration – Work seamlessly with engineering, product, and sales teams to deliver holistic customer experiences.
• Continuous Learning – Stay curious and proactive in expanding technical knowledge and industry trends.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe that your growth is our success. As a Senior Customer Support Advisor, you’ll have access to:

• Structured career paths that can lead to roles such as Senior Support Specialist, Support Manager, or Customer Success Lead.
• Mentorship programs pairing you with seasoned professionals across the organization.
• Regular training workshops covering technical skills, soft skills, and industry certifications.
• Cross‑functional projects that expose you to product development, sales, and marketing.
• Annual learning stipend to pursue courses, conferences, or certifications of your choice.

Work Environment & Culture – Where Innovation Meets Well‑Being

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means:

• Flexible working hours that respect your personal commitments.
• Monthly virtual town halls where leadership shares updates and answers questions.
• Quarterly virtual team‑building events, ranging from game nights to wellness challenges.
• Open communication channels—Slack, Teams, and email—ensuring you’re never isolated.
• A culture of recognition where achievements are celebrated through shout‑outs, spot bonuses, and public acknowledgments.

Compensation, Perks & Benefits – A Holistic Package for Your Success

While specific figures may vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote customer support roles in Hungary.
• Performance‑based bonuses that reward outstanding service and customer satisfaction metrics.
• Meal vouchers equivalent to CZK 123.90 per working day, ensuring you’re well‑fed and energized.
• Benefit card valued at CZK 1,940 per month, covering health, wellness, and lifestyle expenses.
• Health insurance coverage, including dental and vision plans.
• Paid time off (PTO) policy that encourages work‑life balance.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related activities.
• Referral bonus program that rewards you for bringing in qualified talent.
• Access to a company‑wide learning platform with courses on technology, leadership, and personal development.

How to Apply – Join the brighthush Journey

If you’re ready to bring your passion for customer success to a forward‑thinking, global team, we’d love to hear from you. Click the button below to submit your application and join brighthush’s journey of innovation and impact.

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