Senior Personal Lines Customer Service & Claims Specialist – Client Relations & Policy Administration Expert – Remote, High‑Impact, Career‑Accelerating Opportunity at brighthush

Welcome to brighthush – Where Personal Lines Insurance Meets Digital Innovation

At brighthush, we’re redefining the way people protect what matters most. In an era where technology is reshaping every interaction, we blend deep industry expertise with cutting‑edge digital tools to deliver insurance that feels like a conversation, not a transaction. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where curiosity is rewarded, teamwork is celebrated, and your career trajectory is limited only by your ambition.

About brighthush

brighthush is a fully remote, forward‑thinking agency that partners with top carriers to offer homeowners, auto, and renters coverage to a nationwide audience. From a modest boutique operation to a high‑velocity, data‑centric organization, we leverage cloud platforms, AI‑driven underwriting, and real‑time analytics to serve clients faster and smarter. Our team is diverse, collaborative, and driven by a shared passion for customer experience and operational excellence.

Industry Landscape – Why Personal Lines Matter Now

The personal lines market is evolving at a breakneck pace. Rising home values, climate‑related risks, and the growing demand for seamless digital experiences are reshaping how consumers buy and manage insurance. At brighthush, we’re at the forefront of this transformation, combining human empathy with data‑driven insights to deliver policies that protect families, homes, and vehicles in real time. As a Senior Personal Lines Customer Service & Claims Specialist, you’ll be the linchpin that keeps this ecosystem running smoothly.

Why This Role Matters – The Impact of a Senior Personal Lines Customer Service & Claims Specialist

In the personal lines sector, the customer’s first touchpoint can shape their entire experience. As a Senior Personal Lines Customer Service & Claims Specialist at brighthush, you’ll be the guardian of that first impression. Your daily interactions will build trust, resolve complex policy questions, and ensure that every client feels heard and valued. You’ll also serve as a critical link between our producers, underwriters, and claims specialists, driving seamless service delivery across the entire policy lifecycle. Your work directly influences client retention, referral rates, and the overall reputation of brighthush in a highly competitive market.

Key Responsibilities – What You’ll Do Every Day

• Client Interaction & Support: Respond to cancellations, inquiries, and service requests via phone, email, and chat with professionalism, empathy, and a solution‑oriented mindset.
• Policy Administration: Execute binding, filing, and data entry tasks accurately and efficiently, ensuring that every policy is captured in our agency systems.
• Policy Verification & Updates: Verify policy details, update Certificates of Insurance, and request Loss Runs as needed to keep client records current.
• Renewal & Expiration Management: Order renewal and expiration lists, review them to determine appropriate actions, and ensure timely follow‑up to prevent lapses.
• Proposal & File Management: Type proposals for producers, maintain client files, and gather data for applications, ensuring all documentation is complete and compliant.
• Claims & Endorsement Assistance: Work with clients to process claims, endorsements, and proof of coverage, including certificates of insurance, while maintaining a high level of accuracy.
• Data Accuracy & Reconciliation: Reconcile and verify policy information to ensure accuracy on applications and internal records, reducing errors and improving client satisfaction.
• Team Collaboration: Partner with producers, underwriters, and claims specialists to deliver a seamless client experience, sharing insights and best practices.
• Continuous Improvement: Identify process gaps, suggest enhancements, and participate in training initiatives to keep our operations at the cutting edge.
• Quality Assurance: Conduct regular audits of policy data and client interactions to maintain the highest standards of service and compliance.
• Technology Adoption: Champion the use of new tools and platforms, providing feedback and training to peers to streamline workflows.

Essential Qualifications – What We Expect

• Education: High school diploma or equivalent; college coursework or a degree is a plus.
• Data Entry Proficiency: Demonstrated accuracy and speed in entering data into agency systems, with a keen eye for detail.
• Organizational Skills: Strong time‑management, prioritization, and multitasking abilities that allow you to juggle multiple client requests simultaneously.
• Technical Aptitude: Proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat, and a willingness to quickly learn new software such as AgencyZoom or Applied Systems.
• Attention to Detail: Meticulous focus on accuracy in all tasks, from data entry to policy verification.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely.
• Self‑Starter: Ability to thrive in a fast‑paced environment, take initiative, and work independently while staying aligned with team goals.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.

Preferred Qualifications – What Gives You an Edge

• Prior experience in personal lines insurance or a related customer‑service role.
• Familiarity with agency management systems such as AgencyZoom or Applied Systems.
• Knowledge of policy types, endorsements, and regulatory requirements.
• Experience handling claims or loss runs.
• Basic understanding of underwriting principles.
• Previous remote work experience with strong self‑discipline and time‑management skills.
• Certification or coursework in insurance fundamentals (e.g., CPCU, ARM).

Core Skills & Competencies for Success

• Client‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, spot discrepancies, and propose solutions that improve processes.
• Problem‑Solving: Quick to identify issues and resolve them efficiently, often before they become larger problems.
• Adaptability: Comfortable navigating change and learning new processes, tools, and regulations.
• Team Player: Collaborative spirit that supports colleagues and shares knowledge to elevate the entire team.
• Professionalism: Maintains confidentiality, integrity, and a positive attitude in all interactions.
• Tech Savvy: Comfortable with cloud‑based platforms, data analytics, and emerging insurance technologies.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development because we believe that a thriving team drives business success. Whether you’re looking to deepen your expertise in personal lines, transition into underwriting, or move into a leadership role, we provide the resources and mentorship to help you succeed. Our learning initiatives include:

• Structured onboarding and continuous training modules that keep you up to date with industry best practices.
• Access to industry certifications such as CPCU and ARM, with tuition reimbursement and study support.
• Mentorship programs pairing you with seasoned professionals who share insights and guidance.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Annual performance reviews with clear career pathways and promotion criteria.
• Leadership development workshops for high‑potential employees.
• Regular knowledge‑sharing sessions where you can present case studies and innovative ideas.

Work Environment & Company Culture

brighthush fosters a culture of empowerment, transparency, and innovation. Our remote team enjoys:

• Flexible work hours that support work‑life balance and personal well‑being.
• Regular virtual team gatherings, knowledge‑sharing sessions, and informal “coffee chat” opportunities.
• A collaborative environment where ideas are welcomed, tested, and celebrated.
• Recognition programs that highlight outstanding contributions and celebrate milestones.
• Commitment to diversity, equity, and inclusion at every level, ensuring everyone feels valued and heard.
• Access to a digital collaboration hub that centralizes resources, project updates, and community discussions.
• Annual virtual retreats that bring the team together for strategy, training, and team‑building activities.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses that reward your impact.
• Company‑paid life insurance, long‑term and short‑term disability coverage, and comprehensive health benefits.
• Medical, dental, and vision plans, plus FSA/HSA options to support your financial well‑being.
• 401(k) plan with company match to help you build a secure future.
• Voluntary benefits such as critical illness, accident insurance, hospital indemnity, supplemental life, legal & identity protection, and pet benefits.
• Generous paid time off (PTO) and holiday schedule to recharge and spend time with loved ones.
• Professional development stipend and tuition reimbursement for courses, certifications, and conferences.
• Access to wellness programs, mental health resources, and employee assistance programs.
• Technology stipend to ensure you have the best tools for remote work.

Why Join brighthush?

Joining brighthush means becoming part of a forward‑thinking organization that values your contributions and supports your growth. You’ll work alongside passionate professionals who are dedicated to delivering top‑tier service to clients while advancing their own careers. If you’re driven, detail‑oriented, and eager to make a real impact in the personal lines insurance space, we want to hear from you.

Ready to Take the Next Step?

Apply today and discover how you can help shape the future of personal lines insurance at brighthush.