Senior Customer Support Advisor – Remote, Hungarian Native, Shift‑Based – Lead Global Customer Success Initiatives, Drive Service Excellence, and Shape the Future of Support at brighthush

About brighthush – A Trailblazer in Customer Success

brighthush is more than a support provider; we are the catalyst that propels businesses into the next era of digital transformation. With a presence that spans EMEA, the United States, and beyond, we partner with Fortune 500 leaders, high‑growth startups, and mid‑market enterprises to unlock their full potential. Our secret sauce? Cutting‑edge technology, data‑driven insights, and a culture that prizes empathy, curiosity, and continuous improvement. Every interaction we craft is a stepping stone toward a lasting partnership, and every customer success story fuels our mission to deliver world‑class support that turns every call, chat, and email into a moment of delight.

Why brighthush is the Destination for Ambitious Customer Success Professionals

• Global Reach, Local Impact – Serve a diverse portfolio of clients across industries while collaborating with a vibrant, multicultural team that values every voice.
• Remote‑First Flexibility – Work from anywhere in Hungary with a schedule that respects your personal life and peak productivity moments.
• Structured Career Growth – Benefit from a clear career ladder, mentorship programs, and continuous learning resources that help you evolve from a support specialist to a customer success leader.
• People‑Centric Culture – Thrive in an environment where transparency, collaboration, and well‑being are core values.
• Competitive Compensation & Perks – Earn a market‑aligned salary, performance bonuses, and a suite of benefits that support your health, finances, and personal growth.

Role Overview – Your Day‑to‑Day Impact as a Senior Customer Support Advisor

As a Senior Customer Support Advisor at brighthush, you will be the frontline champion for our clients, ensuring they receive timely, accurate, and friendly assistance across multiple channels. Your responsibilities will include:

• Multichannel Communication – Engage with customers via live chat, email, and social media, maintaining a professional tone and brand voice.
• Issue Resolution – Diagnose and resolve technical and non‑technical inquiries, escalating complex problems to the appropriate teams when necessary.
• Process Improvement – Identify recurring pain points and collaborate with cross‑functional teams to refine support workflows, knowledge bases, and self‑service resources.
• Customer Advocacy – Act as the voice of the customer within brighthush, providing insights that shape product development and service enhancements.
• Data Management – Log interactions accurately in our CRM system, ensuring data integrity and compliance with data protection regulations.
• Team Collaboration – Participate in daily stand‑ups, knowledge sharing sessions, and continuous improvement initiatives.

Key Responsibilities

• Respond to customer inquiries within SLA targets, ensuring a high first‑contact resolution rate.
• Maintain a deep understanding of brighthush’s product suite, services, and industry best practices.
• Document and track all customer interactions in the CRM, providing actionable insights for the support and product teams.
• Collaborate with engineering, product, and sales teams to resolve escalated issues and improve overall customer satisfaction.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and self‑service guides.
• Participate in continuous improvement projects aimed at enhancing support processes and customer experience.
• Represent brighthush at virtual customer events, webinars, and training sessions when required.

Essential Qualifications – What We Expect from You

• Language Proficiency – Native fluency in Hungarian (C2 level) and strong English communication skills (B2 or higher).
• Customer‑Centric Mindset – A genuine passion for helping others, coupled with a positive, can‑do attitude even under pressure.
• Technical Aptitude – Comfortable navigating computer tools such as MS Office, web‑based platforms, and basic troubleshooting.
• Clear Communicator – Ability to explain complex technical concepts in simple, approachable language.
• Education – Completed secondary education with a diploma.
• Experience (Preferred) – Prior customer support or help‑desk experience, especially in a tech‑focused environment.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with ticketing systems and CRM platforms.
• Knowledge of best practice frameworks for support operations.
• Familiarity with cloud services or SaaS products.
• Experience working in a remote or distributed team setting.
• Additional language skills beyond Hungarian and English.

Skills & Competencies – The Traits That Make You a Success Story

• Problem‑Solving – Quickly assess issues, identify root causes, and propose effective solutions.
• Time Management – Prioritize tasks in a fast‑paced environment while maintaining high quality.
• Empathy & Emotional Intelligence – Understand customer emotions and respond with genuine care.
• Adaptability – Thrive in a dynamic setting where processes and technologies evolve rapidly.
• Collaboration – Work seamlessly with engineering, product, and sales teams to deliver holistic customer experiences.
• Continuous Learning – Stay curious and proactive in expanding technical knowledge and industry trends.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe that your growth is our success. As a Senior Customer Support Advisor, you’ll have access to:

• Structured career paths that can lead to roles such as Senior Support Specialist, Support Manager, or Customer Success Lead.
• Mentorship programs pairing you with seasoned professionals across the organization.
• Regular training workshops covering technical skills, soft skills, and industry certifications.
• Cross‑functional projects that expose you to product development, sales, and marketing.
• Annual learning stipend to pursue courses, conferences, or certifications of your choice.

Work Environment & Culture – Where Innovation Meets Well‑Being

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means:

• Flexible working hours that respect your personal commitments.
• Monthly virtual town halls where leadership shares updates and answers questions.
• Quarterly virtual team‑building events, ranging from game nights to wellness challenges.
• Open communication channels—Slack, Teams, and email—ensuring you’re never isolated.
• A culture of recognition where achievements are celebrated through shout‑outs, spot bonuses, and public acknowledgments.

Compensation, Perks & Benefits – A Holistic Package for Your Success

While specific figures may vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote customer support roles in Hungary.
• Performance‑based bonuses that reward outstanding service and customer satisfaction metrics.
• Meal vouchers equivalent to CZK 123.90 per working day, ensuring you’re well‑fed and energized.
• Benefit card valued at CZK 1,940 per month, covering health, wellness, and lifestyle expenses.
• Health insurance coverage, including dental and vision plans.
• Paid time off (PTO) policy that encourages work‑life balance.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related activities.
• Referral bonus program that rewards you for bringing in qualified talent.
• Access to a company‑wide learning platform with courses on technology, leadership, and personal development.

How to Apply – Join the brighthush Journey

If you’re ready to bring your passion for customer success to a forward‑thinking, global team, we’d love to hear from you. Click the button below to submit your application and join brighthush’s journey of innovation and impact.

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