Senior Customer Support & Sales Specialist – Sewing & E‑Commerce – Remote, Full‑Time – Join brighthush's Innovative Global Team
Welcome to brighthush – Where Passion Meets Purpose
At brighthush, we’re more than an e‑commerce brand; we’re a movement that turns creativity into everyday joy. With a decade of experience, our direct‑to‑consumer product lines have touched millions of lives worldwide, generating over $20 million in annual revenue. Yet, the heartbeat of our success lies in the people who bring our vision to life – designers, makers, and most importantly, our customers. We’re on a mission to craft products that people love and to build a team that genuinely enjoys building them.
We thrive on curiosity, rapid learning, and the power of automation to free up time for meaningful work. If you’re someone who loves experimenting, making bold decisions, and crafting solutions that matter, you’ll feel right at home with us.
Why brighthush is the Place to Grow Your Career
brighthush is a community of thoughtful, ambitious minds who value deep thinking, continuous improvement, and collaboration. We work hard, laugh often, and never take ourselves too seriously. Our culture is built on trust, transparency, and a shared passion for creating meaningful work. Whether you’re a seasoned professional or just starting out, you’ll find a welcoming home where your ideas are heard and your growth is supported.
Role Overview
As a Senior Customer Support & Sales Specialist – Sewing & E‑Commerce, you will be the first human touchpoint for our crafting community. You’ll guide customers through pattern instructions, troubleshoot technique questions, recommend products, and deliver warm, knowledgeable service across phone, chat, and email. This is a full‑time, remote position with a flexible schedule that aligns with the Eastern European Time Zone (EET). Your typical shift will be from 5:00 PM to 1:00 AM EET, including a one‑hour break, totaling nine hours of availability per day. The working week runs from Tuesday to Saturday.
Key Responsibilities
- Deliver friendly, solution‑oriented support via phone, chat, and email, ensuring every customer feels heard and valued.
- Conduct structured phone interviews with potential customers to assess needs, provide expert guidance, and recommend the best products for their projects.
- Drive upsells by identifying value‑aligned opportunities – no pushy tactics, just genuine recommendations that enhance the customer’s experience.
- Resolve customer issues with calmness, care, and follow‑through, turning challenges into opportunities for brand loyalty.
- Record feedback and flag trends to help the team improve our services, product offerings, and support processes.
- Maintain a professional tone that reflects our brand values across all communication channels.
- Collaborate cross‑functionally with product, marketing, and fulfillment teams to ensure a smooth customer journey from start to finish.
- Participate in continuous improvement initiatives, sharing insights and best practices with the broader support community.
Essential Qualifications
- Fluent or near‑native spoken English – clear, professional, and warm communication is a must.
- Hands‑on experience with sewing – you can confidently discuss patterns, stitches, materials, and common technique questions.
- Proven background in phone‑based customer support and/or upselling, with a track record of exceeding customer satisfaction metrics.
- Strong emotional intelligence, active listening, and the ability to build trust quickly.
- Comfortable working independently and managing a steady daily workload while maintaining high quality.
- Reliable computer and high‑speed internet connection.
- Previous remote work experience is a plus.
Preferred Qualifications
- Experience in the textile or craft industry, especially with digital product sales.
- Knowledge of AI tools that enhance customer interactions, such as chatbots or recommendation engines.
- Familiarity with CRM platforms such as brighthush, HubSpot, or Zendesk – we value versatility and adaptability.
- Experience with data analysis and reporting on customer trends, using tools like Google Analytics or Excel.
- Background in e‑commerce operations, order fulfillment, or inventory management.
Skills & Competencies
- Excellent verbal and written communication skills, with a knack for simplifying complex concepts.
- Problem‑solving mindset with a focus on customer satisfaction and continuous improvement.
- Adaptability to changing priorities and fast‑paced environments.
- Team player who thrives in a collaborative culture and mentors junior teammates.
- Proactive attitude toward learning new tools, processes, and industry trends.
- Strong organizational skills, with the ability to manage multiple tickets and projects simultaneously.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Customer Support & Sales Specialist, you’ll have access to:
- Regular training sessions on product knowledge, sales techniques, and customer service best practices.
- Mentorship from senior team members and cross‑functional leaders, helping you refine your skills and broaden your perspective.
- Opportunities to contribute to product development and marketing initiatives, turning customer insights into tangible improvements.
- Access to a personal development budget for courses, certifications, or conferences that align with your career goals.
- Clear career pathways into senior support roles, sales leadership, product management, or even entrepreneurial ventures within brighthush.
Work Environment & Company Culture
Our culture is built on trust, transparency, and a shared passion for creating meaningful work. We celebrate diversity, encourage open dialogue, and support each other’s growth. Remote work is fully embraced, and we provide the tools and resources you need to thrive from anywhere.
- Fully remote, flexible schedule that respects your personal commitments.
- Transparent communication channels and regular team check‑ins to keep everyone aligned.
- Inclusive environment that values every voice and promotes psychological safety.
- Regular virtual team events, such as game nights, learning sessions, and wellness challenges.
- Occasional in‑person meetups for deeper collaboration and community building.
Compensation & Benefits
As a freelance agreement, your compensation will be competitive and commensurate with your skills and experience. While the exact figure may vary, we offer a fair and transparent payment structure.
In addition to your base rate, you’ll enjoy:
- Full flexibility with your schedule in a fully remote setting.
- Complimentary gym memberships and company‑sponsored outdoor adventures.
- A personal development budget for your growth.
- Generous paid time off, including parental leave and vacation days.
- A budget for your home office setup, ensuring you have a comfortable and productive workspace.
- A supportive company culture that celebrates your uniqueness and encourages you to bring your authentic self to work.
Eligibility & Location Requirements
This role is 100% remote. We primarily operate in the Eastern European Time Zone (EET – UTC+2/UTC+3) and use brighthush for payments, so we’re open to hiring candidates in countries where brighthush is supported.
For full‑time roles, we ask that you’re available for at least five hours during typical EET working hours to ensure smooth collaboration. (This does not apply to part‑time roles.)
We are hiring across a wide range of countries, including Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
Application Process
- Apply – Submit a brief application form that helps us understand your background and fit.
- Ribbon AI Interview – A short, guided video interview that lets us see your thinking style in a calm, private space.
- Text Task – A small real‑world challenge to showcase how you approach problems.
- Interview – A conversation with your future manager to explore chemistry, goals, and potential collaboration.
Closing
If you’re ready to bring your sewing expertise, customer‑centric mindset, and sales acumen to a forward‑thinking, remote team, we’d love to hear from you. Join brighthush and help us create products that customers love while building a Apply for this job