Senior Customer Support Specialist – Remote (Dallas–Fort Worth) – Medical Device & Healthcare Innovation Specialist at brighthush

About brighthush – Pioneering Patient‑Centric Medical Technology

At brighthush, we’re more than a medical device company; we’re a movement dedicated to transforming the way patients, clinicians, and partners experience healthcare technology. Our portfolio spans cutting‑edge diagnostic tools, therapeutic devices, and digital health solutions that empower users to take control of their health journeys. Every product we design is built on the same principles that guide our customer interactions: precision, reliability, and an unwavering commitment to care.

As we continue to expand our footprint across the United States, we’re looking for a Senior Customer Support Specialist who can embody our mission and elevate the customer experience to new heights. If you thrive in a fast‑paced, remote environment and want to make a tangible impact on patient outcomes, we want to hear from you.

Why Join brighthush?

Working at brighthush means you’ll be part of a culture that celebrates curiosity, collaboration, and continuous improvement. We empower our employees to take ownership of their work, provide the tools and training they need to succeed, and celebrate every milestone—big or small. Whether you’re a seasoned professional or just starting your career in customer service, you’ll find a supportive environment that encourages growth, rewards results, and fosters a sense of purpose.

Key Responsibilities

As a Senior Customer Support Specialist, you will be the frontline advocate for our patients, customers, and sales partners. Your day‑to‑day tasks will include:

• Order Processing & Billing: Accurately process direct customer orders and bill‑only surgeries, ensuring same‑day confirmation with customers and sales representatives whenever possible.
• Quote Creation: Generate detailed price quotes to support sales teams and customers in hospital and clinic settings.
• Purchase Order Management: Own the end‑to‑end processing and collection of purchase orders, meeting established timelines and maintaining high accuracy.
• Customer Interaction: Deliver friendly, high‑quality service via phone, email, and text, handling a high volume of inquiries with positivity and professionalism.
• Data Integrity: Keep customer contact information accurate and up to date in our proprietary software systems.
• Team Collaboration: Contribute to daily and weekly team meetings, sharing ideas, flagging concerns, and providing back‑order status updates.
• Project Ownership: Take initiative on projects and solutions that support larger business goals, demonstrating creativity and ownership.
• Performance Tracking: Partner with your supervisor on regular check‑ins to track training progress, performance metrics, and career growth.
• Compliance & Privacy: Uphold strict privacy standards for customers (HIPAA), employees, and the company, maintaining any required certifications.

Essential Qualifications

To thrive in this role, you should bring the following:

• Associate or bachelor’s degree (preferred).
• 1–2 years of experience in customer service or collections (preferred).
• Strong organizational skills with the ability to manage multiple priorities in a deadline‑driven environment.
• Proficiency with Microsoft 365, especially Excel, and a willingness to learn new software.
• Excellent verbal and written communication skills, with a friendly, empathetic tone.
• Self‑motivation, critical thinking, and a proactive approach to problem‑solving.
• Ability to lift, push, pull, and carry up to 50 lbs (as required for occasional on‑site tasks).
• Willingness to work flexible hours, including occasional evenings and weekends.
• Strong commitment to privacy and confidentiality, with a solid understanding of HIPAA regulations.
• Must reside in the Dallas–Fort Worth metro area to support local operations.

Preferred Qualifications

We’ll be even more excited to welcome you if you also possess:

• Experience in the medical device or healthcare industry.
• Previous exposure to billing and invoicing processes.
• Knowledge of CRM systems and data analytics tools.
• Experience leading or participating in process improvement initiatives.
• Advanced Excel skills, including pivot tables, macros, and data visualization.

Skills & Competencies for Success

Beyond the technical requirements, the following attributes will help you excel at brighthush:

• Customer‑Centric Mindset: A genuine desire to help patients and partners achieve their goals.
• Attention to Detail: Precision in data entry, billing, and compliance matters.
• Adaptability: Ability to thrive in a fast‑moving, remote work environment.
• Team Player: Collaboration across departments, from sales to finance to operations.
• Continuous Learner: Eagerness to acquire new skills and stay updated on industry trends.
• Problem‑Solving: Creative and analytical thinking to resolve complex issues efficiently.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. When you join our team, you’ll receive:

• Structured onboarding and a 3‑month ramp‑up plan (or up to 6 months for newcomers) to ensure you’re fully equipped.
• Fully paid corporate training programs covering product knowledge, compliance, and advanced customer service techniques.
• Mentorship from experienced supervisors and cross‑functional leaders.
• Clear career pathways—from Customer Service Representative to Senior Support Specialist, Team Lead, or Operations Manager.
• Opportunities to lead projects that directly impact workflow efficiency and customer satisfaction.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

Our remote work model is designed to give you flexibility while maintaining a strong sense of community. You’ll enjoy:

• Regular virtual team huddles and cross‑departmental town halls.
• A culture that celebrates innovation, transparency, and accountability.
• Access to a digital collaboration platform that keeps you connected with colleagues and resources.
• Inclusive policies that support work‑life balance, mental health, and overall well‑being.
• Recognition programs that reward outstanding performance and teamwork.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to customer satisfaction metrics and operational goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work schedule and remote work stipend.
• Professional development budget for conferences, courses, and certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a difference in the lives of patients and partners while advancing your career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re not just building products; we’re building relationships that matter. If you’re a natural problem‑solver who thrives on delivering exceptional service, we want you on our team. Apply now and help us keep our patients, customers, and sales partners moving forward with confidence and care.