Senior Customer Support Specialist – Remote, Tier 1 & Tier 2 Technical & Billing Support for Automotive & Government Services

About brighthush

brighthush is a trailblazing technology company that is redefining the way vehicles, businesses, government agencies, and drivers interact. By delivering a unified, cloud‑based platform that handles titling, registration, and related transactions across all 50 states, brighthush is at the forefront of the Vehicle‑to‑Government (V2Gov) revolution. Our mission is simple: to automate and streamline the entire vehicle lifecycle, making it faster, more transparent, and more accessible for everyone.

With a presence in major U.S. markets—including California, Florida, Illinois, New York, and many more—brighthush is a national leader in automotive technology. We pride ourselves on a culture that values innovation, collaboration, and continuous learning. Our employees are empowered to take ownership, experiment, and grow both personally and professionally.

Why Join brighthush?

• Impactful Work – Your support will directly influence the experience of thousands of customers, from DMV offices to private dealerships.
• Remote Flexibility – Work from anywhere in the United States while enjoying a structured schedule that balances productivity and work‑life harmony.
• Career Growth – Opportunities to advance into senior support roles, team leadership, or cross‑functional product teams.
• Competitive Compensation – Hourly rates ranging from $17.50 to $23.00, with performance‑based bonuses and a comprehensive benefits package.
• Inclusive Culture – A diverse, supportive environment where every voice is heard and valued.

Job Summary

As a Senior Customer Support Specialist at brighthush, you will be the first point of contact for customers seeking assistance with our V2Gov platform. You will handle inbound calls, emails, and chat inquiries, resolve Tier 1 and Tier 2 issues, and collaborate with cross‑functional teams to ensure a seamless customer experience. Your role will also involve training new users, documenting interactions, and contributing to continuous improvement initiatives.

Key Responsibilities

• Customer Interaction – Respond promptly to inquiries via phone, email, and chat, maintaining a professional and courteous tone at all times.
• Issue Resolution – Diagnose and resolve standard and recurring problems related to account management, billing, technical configuration, and platform usage.
• Tier 1 & Tier 2 Support – Handle password resets, basic DMV questions, and other routine requests, escalating complex issues to specialized teams when necessary.
• Training & Onboarding – Conduct one‑on‑one training sessions for new or existing customers to maximize platform adoption and satisfaction.
• Documentation – Log all customer interactions, status updates, and resolutions in the brighthush CRM system.
• Cross‑Team Collaboration – Work closely with product, engineering, and billing teams to resolve issues and provide feedback on platform improvements.
• Special Projects – Participate in initiatives such as process automation, knowledge base updates, and customer satisfaction surveys.
• Shift Flexibility – Adhere to a primary schedule of 9 AM–6 PM or 10 AM–7 PM ET, Monday‑Friday, with occasional weekend or holiday coverage as needed.

Essential Qualifications

• Minimum of 5 years of experience in a DMV, dealership registration, or automotive technology environment.
• Minimum of 5 years of experience in customer support, client services, or call center roles within the technology sector.
• High school diploma or equivalent; an associate’s or bachelor’s degree is a plus.
• Proven track record of delivering exceptional customer service and managing complex support tickets.
• Strong phone and email communication skills, with active listening and empathy.
• Experience with CRM systems (brighthush) and related practices.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Familiarity with automotive title, registration, or MVA processes is highly desirable.

Preferred Qualifications

• Deep knowledge of automotive industry software support.
• Experience with contact center operations, including tools such as brighthush, brighthush, brighthush, brighthush, and brighthush.
• Background in billing, back‑office processes, and call monitoring.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Excellent written and verbal communication.
• Adaptability to changing priorities and customer needs.
• Team player who thrives in a collaborative environment.
• Analytical thinking and a data‑driven approach to support.

Career Path & Development

At brighthush, we believe in nurturing talent from the ground up. As a Senior Customer Support Specialist, you will have the opportunity to:

• Progress to a Lead or Manager role within the support organization.
• Transition into product management, quality assurance, or engineering teams.
• Participate in leadership training, mentorship programs, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and accountability. You will work with a diverse team of professionals who are passionate about technology and customer success. We celebrate achievements, encourage innovation, and provide a supportive environment where every employee can thrive.

Compensation & Benefits

Hourly Rate: $17.50 – $23.00 (based on experience, location, and performance). The final pay will be determined by multiple factors including education, experience, and skill set.

Benefits include:

• Comprehensive healthcare coverage (medical, dental, vision) for you and your family.
• Tax‑advantaged accounts such as Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Generous paid time off (PTO) and holiday schedule.
• Pet insurance and life & disability coverage.
• Retirement planning options and tuition reimbursement.
• Accident & hospital, critical illness insurance.
• Commuter benefits and ID theft protection.

How to Apply

Ready to make a difference in the automotive technology space? Submit your application through our careers portal and join a team that values innovation, collaboration, and growth. We look forward to welcoming you to brighthush!