Senior Customer Technical Program Manager – AI Datacenter & Infrastructure – Lead Global Program Delivery at brighthush

About brighthush

At brighthush, we are redefining the future of artificial intelligence by delivering world‑class AI infrastructure that powers the most demanding workloads across cloud, edge, and enterprise environments. Our mission is to enable businesses to unlock the full potential of AI through cutting‑edge hardware, software, and services that scale seamlessly from a single data center to the global cloud. With a culture rooted in innovation, collaboration, and relentless pursuit of excellence, brighthush attracts top talent from around the globe who thrive in fast‑paced, high‑impact environments.

Role Overview

We are seeking a seasoned Senior Customer Technical Program Manager to spearhead technical programs for brighthush’s most strategic partners. In this pivotal role, you will bridge engineering, operations, and customer engagement to bring AI infrastructure to life at unprecedented scale. You will work closely with the world’s largest cloud service providers, hyperscalers, and their OEM/ODM partners, ensuring that every project delivers on time, on budget, and with the highest quality.

Why This Role Matters

As the face of brighthush to our most critical customers, you will shape the customer experience from concept through production deployment. Your leadership will directly influence the success of AI solutions that power industries ranging from finance to healthcare, and your ability to align cross‑functional teams will be the key to delivering transformative outcomes.

Key Responsibilities

• Program Definition & Planning – Define program schedules, deliverables, and key milestones, ensuring they are tightly aligned with customer and partner requirements.
• Requirements Translation – Convert customer needs into clear, actionable plans that span engineering, quality, logistics, and sales, and proactively drive issues to resolution before they become roadblocks.
• Cross‑Functional Leadership – Lead horizontally across cross‑functional teams, navigating high‑priority critical issues and rallying globally dispersed teams around a shared set of objectives.
• Customer Engagement – Serve as the primary point of contact for brighthush, leading program kick‑offs, technical deep dives, design reviews, issue and bug tracking, qualification and validation efforts, and status updates throughout the product lifecycle.
• End‑to‑End Execution – Drive program execution from early design through production deployment, ensuring timely delivery, exceptional quality, and customer acceptance.
• Post‑Deployment Support – Champion post‑deployment sustaining support, acting as case manager for the issues that matter most.
• Manufacturing Collaboration – Monitor factory production schedules, yields, and blockers, partnering closely with ODMs and contract manufacturers to crush issues and hit operational targets.
• Stakeholder Communication – Communicate program health, risks, and key issues proactively to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams—keeping everyone aligned while moving at full speed.

Essential Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of program or project management experience in the IT industry.
• Strong technical background in hardware and/or software engineering, with experience working closely with hyperscalers and their OEM/ODMs on AI factory build‑outs.
• A proven track record of leading complex, global programs from concept through deployment and production.
• Outstanding program management, communication, and organizational skills, prioritizing the right issues and driving cross‑functional alignment.
• Demonstrated ability to coordinate across global teams and navigate multi‑cultural, multinational business environments with ease.
• Excellent interpersonal skills, with a talent for distilling complex technical concepts for any audience, from engineers to executives.
• Willingness to travel as required (up to 5%) and a love for fast‑paced, dynamic environments.

Preferred Qualifications & Standout Skills

• Track record running end‑to‑end hardware and software product development and datacenter deployment.
• Prior experience with deploying accelerated computing platforms at scale.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus‑building.
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high‑growth environments, with proven adaptability to ambiguity, rapid change, and matrixed team structures.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Technical Fluency – Deep understanding of AI hardware, software stacks, and cloud infrastructure.
• Stakeholder Management – Skilled at building trust with customers, partners, and internal teams.
• Data‑Driven Decision Making – Use metrics and analytics to drive program performance.
• Agile & Lean Mindset – Comfortable applying iterative development and continuous improvement practices.
• Resilience & Adaptability – Thrive in high‑pressure, evolving environments.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You will have access to:

• Mentorship from senior leaders in engineering, product, and operations.
• Cross‑functional rotation programs to broaden your skill set.
• Continuous learning through internal tech talks, external conferences, and advanced certifications.
• Leadership development tracks that prepare you for senior management roles.
• Opportunities to influence product strategy and roadmap at a global scale.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy workplace where ideas flourish. We value:

• Open communication and transparency across all levels.
• Innovation that challenges the status quo.
• Work‑life balance with flexible schedules and remote options.
• Community engagement and volunteer initiatives.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your expertise.
• Performance‑based bonuses and equity options to share in the company’s success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget and tuition reimbursement.
• Wellness programs, on‑site fitness facilities, and mental health resources.

How to Apply

Ready to take the next step in your career and help shape the future of AI infrastructure? Submit your application through our careers portal or click the link below to apply directly:

Apply to this job at brighthush

Closing Statement

At brighthush, we believe that the best solutions are built by people who are curious, collaborative, and courageous. If you are a seasoned program manager who thrives on complexity, loves technology, and is eager to make a tangible impact on the world’s most ambitious AI projects, we want to hear from you. Join us and help us bring the next generation of AI infrastructure to life.