Senior Customer Technical Program Manager – AI Datacenter Infrastructure & Partner Enablement at brighthush

About brighthush

At brighthush, we’re redefining the future of artificial intelligence by building the world’s most powerful, scalable, and sustainable AI infrastructure. Our mission is to empower leading cloud service providers, hyperscalers, and OEM/ODM partners to deploy AI at unprecedented scale, delivering transformative value to businesses and consumers worldwide. With a culture that thrives on curiosity, collaboration, and continuous learning, brighthush attracts some of the brightest minds in technology, engineering, and operations. If you’re passionate about shaping the next generation of AI systems and want to work in an environment that rewards innovation, autonomy, and impact, you’ll find a home here.

Why This Role Matters

The Senior Customer Technical Program Manager – AI Datacenter is a pivotal role that bridges engineering, operations, and customer engagement. You will be the linchpin that turns complex technical requirements into actionable, cross‑functional roadmaps, ensuring that our partners receive flawless, high‑quality AI solutions on time and on budget. By leading end‑to‑end programs from concept through production, you’ll directly influence the success of brighthush’s most strategic collaborations and help scale AI infrastructure to meet the world’s growing demand.

Key Responsibilities

• Program Definition & Planning – Craft detailed program schedules, deliverables, and milestone plans that align tightly with partner expectations and business objectives.
• Requirements Translation – Convert customer and partner needs into clear, actionable plans that span engineering, quality assurance, logistics, and sales, and proactively drive issues to resolution before they become roadblocks.
• Cross‑Functional Leadership – Lead horizontally across global, cross‑functional teams, navigating high‑priority critical issues and rallying distributed stakeholders around a shared set of objectives.
• Customer Champion – Serve as the primary brighthush representative to partners, leading program kick‑offs, technical deep dives, design reviews, issue tracking, qualification, validation, and status updates throughout the product lifecycle.
• Execution & Delivery – Own program execution from early design through production deployment, ensuring timely delivery, exceptional quality, and partner acceptance.
• Post‑Deployment Support – Champion sustaining support, acting as case manager for the most critical issues and driving continuous improvement.
• Manufacturing Collaboration – Monitor factory production schedules, yields, and blockers, partnering closely with ODMs and contract manufacturers to resolve issues and hit operational targets.
• Stakeholder Communication – Proactively communicate program health, risks, and key issues to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams, keeping everyone aligned while moving at full speed.

Essential Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of program or project management experience in the IT or AI industry.
• Strong technical background in hardware and/or software engineering, with hands‑on experience working with hyperscalers and their OEM/ODM partners on AI factory build‑outs.
• Proven track record of leading complex, global programs from concept through deployment and production.
• Outstanding program management, communication, and organizational skills, with a knack for prioritizing the right issues and driving cross‑functional alignment.
• Demonstrated ability to coordinate across global teams and navigate multi‑cultural, multinational business environments with ease.
• Excellent interpersonal skills, with a talent for distilling complex technical concepts for any audience, from engineers to executives.
• Willingness to travel as required (up to 5%) and a passion for fast‑paced, dynamic environments.

Preferred Qualifications & “Nice‑to‑Have” Skills

• Track record running end‑to‑end hardware and software product development and datacenter deployment.
• Experience deploying accelerated computing platforms at scale.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus‑building.
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high‑growth environments, with proven adaptability to ambiguity, rapid change, and matrixed team structures.

Core Competencies & Skills

• Strategic Thinking & Visionary Planning
• Technical Fluency in AI Hardware & Software
• Stakeholder Management & Influence
• Risk Management & Mitigation
• Data‑Driven Decision Making
• Agile & Lean Methodologies
• Conflict Resolution & Negotiation
• Continuous Improvement & Process Optimization
• Cross‑Cultural Communication
• Mentorship & Team Development

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the technology you build. As a Senior Customer Technical Program Manager, you’ll:

• Lead high‑impact programs that shape the AI infrastructure landscape.
• Collaborate with senior leaders across Engineering, Product, and Business units, gaining exposure to strategic decision‑making.
• Mentor junior program managers and engineers, fostering a culture of knowledge sharing.
• Participate in global leadership development initiatives, including rotational programs and executive coaching.
• Access to cutting‑edge training resources, certifications, and conferences in AI, cloud, and manufacturing.
• Opportunity to transition into senior leadership roles such as Director of Program Management, VP of Customer Success, or Head of AI Infrastructure.

Work Environment & Culture at brighthush

Our culture is built on four pillars:

• Innovation – We encourage bold ideas, rapid experimentation, and a fail‑fast mindset.
• Collaboration – Cross‑functional teams work together seamlessly, sharing knowledge and celebrating collective wins.
• Inclusivity – We value diverse perspectives and foster an environment where everyone feels heard and respected.
• Impact – Every project has a measurable effect on our partners, customers, and the broader AI ecosystem.

Our offices blend open collaboration spaces with quiet zones, state‑of‑the‑art labs, and flexible work arrangements. We support a healthy work‑life balance through generous paid time off, remote work options, and wellness programs.

Compensation & Benefits

Competitive base salary ranges from $168,000 to $258,750 for Level 4 and $200,000 to $322,000 for Level 5, commensurate with experience and location. In addition to a robust base, you’ll receive:

• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including on‑site fitness and mental health resources.
• Global travel support for business trips and partner engagements.

Join the brighthush Team

If you are a seasoned program manager who thrives in a fast‑paced, high‑impact environment, and you’re ready to lead transformative AI infrastructure programs for the world’s leading cloud and hyperscaler partners, we want to hear from you. Bring your technical expertise, strategic mindset, and collaborative spirit to brighthush and help us accelerate the next wave of AI innovation.

Ready to take the next step? today and become part of a team that’s shaping the future of AI.