Dynamic Customer Success Account Manager – Driving Cloud & AI Adoption for Global Enterprise Clients at brighthush

About brighthush

brighthush is a leading technology partner that empowers enterprises worldwide to unlock the full potential of cloud, AI, and digital transformation. With a portfolio that spans data analytics, intelligent automation, and secure cloud infrastructure, brighthush helps organizations accelerate innovation, streamline operations, and achieve measurable business outcomes. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. As we expand our global footprint, we’re looking for passionate, growth‑oriented professionals who want to shape the future of technology and make a tangible impact on our clients’ journeys.

Why This Role is a Game Changer

As a Customer Success Account Manager (CSAM) on the Americas Customer Success Consumption Excellence team, you will be at the forefront of guiding high‑value enterprise customers through the most critical phase of their digital transformation. You’ll help them adopt brighthush’s cloud and AI solutions, turn ambitious priorities into measurable results, and build long‑term, scalable success. This role is designed for early‑career talent who are eager to learn, grow, and take ownership of customer outcomes. With structured onboarding, mentorship, and a clear career path, you’ll develop the technical, strategic, and interpersonal skills that set you apart in the customer success field.

Key Responsibilities

• Build and nurture customer relationships – Engage with stakeholders across business, technical, and executive levels. Adapt communication style to resonate with diverse audiences and build trust from day one.
• Drive customer success planning – Lead the creation of customer success plans, conduct regular reviews, and prioritize engagement activities that align with each client’s roadmap and business objectives.
• Translate business goals into technology solutions – Act as the bridge between customer priorities and brighthush’s cloud, AI, and security offerings. Identify opportunities for deeper adoption and value realization.
• Coordinate delivery and execution – Work with cross‑functional teams (engineering, support, professional services) to schedule resources, track progress, and ensure timely delivery of initiatives.
• Monitor health and mitigate risks – Use health metrics, usage data, and customer feedback to spot potential blockers. Proactively surface risks, dependencies, and compliance concerns, and collaborate on mitigation plans.
• Champion continuous improvement – Encourage best practices, share lessons learned, and contribute to the evolution of playbooks and processes that elevate the CSAM function.
• Develop AI and technical expertise – Deepen your understanding of brighthush’s AI platform, cloud architecture, and industry trends. Translate technical insights into clear business value for customers.
• Influence and collaborate – Build cross‑team alliances, facilitate workshops, and drive consensus on program priorities that deliver measurable ROI.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Psychology, Sociology, or a related field – or equivalent professional experience.
• Strong communication skills, both written and verbal, with the ability to simplify complex concepts for varied audiences.
• Demonstrated ability to manage multiple stakeholders, projects, and priorities in a fast‑paced environment.
• Customer‑centric mindset: a genuine passion for helping clients succeed and a knack for turning challenges into opportunities.
• Basic understanding of cloud computing concepts, data analytics, and AI fundamentals.
• Self‑starter who thrives in a collaborative, high‑energy culture and is comfortable learning on the fly.

Preferred Qualifications & Certifications

• 2+ years of experience in customer success, solution delivery, consulting, or portfolio management – or equivalent exposure in an academic, community, or professional setting.
• Relevant certification in cloud or AI technologies (e.g., brighthush Cloud, Azure, 365, or equivalent from a competitor such as AWS).
• Experience with customer planning, project coordination, data analysis, or stakeholder communication.
• Knowledge of security and compliance frameworks (e.g., ISO, SOC, GDPR) and the ability to translate them into actionable plans.
• Prior exposure to SaaS or cloud‑based product adoption initiatives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, align technology with business goals, and craft long‑term success plans.
• Analytical Acumen – Comfortable working with metrics, dashboards, and data to drive decisions and measure impact.
• Project Management – Skilled at planning, scheduling, and coordinating resources across multiple teams.
• Influence & Negotiation – Persuasive communicator who can rally stakeholders around shared objectives.
• Adaptability – Thrive in a dynamic environment, pivoting quickly to address evolving customer needs.
• Collaboration – Strong team player who values diverse perspectives and works seamlessly with cross‑functional partners.

Career Growth & Learning Opportunities

At brighthush, we believe that your career trajectory should be as dynamic as the technology we deliver. The Early‑in‑Profession (EiP) Program is a cornerstone of our talent development strategy. Over the first six months, you’ll receive:

• Immersive onboarding that covers brighthush’s product suite, customer success methodology, and industry best practices.
• Structured job shadowing with seasoned CSAMs and account leaders to observe real‑world customer interactions.
• Dedicated mentorship from senior leaders who provide guidance, feedback, and career advice.
• Hands‑on projects that allow you to apply learning, take ownership, and see tangible results.
• Regular performance reviews and skill assessments that help you chart a clear path toward higher‑level roles such as Senior CSAM, Account Director, or Customer Success Leadership.

Beyond the EiP Program, brighthush offers continuous learning through internal training, external certifications, hackathons, and industry conferences. You’ll have the opportunity to specialize in areas such as AI strategy, cloud architecture, or security, and to become a recognized thought leader within the organization.

Work Environment & Culture at brighthush

Our culture is defined by three core principles: Curiosity, Collaboration, and Impact. We foster an inclusive environment where every voice is heard, and every idea has the potential to shape the future of technology. Key highlights include:

• Flexible work arrangements that support work‑life balance.
• Cross‑functional teams that break down silos and encourage knowledge sharing.
• Regular “innovation days” where employees can experiment with new tools and concepts.
• Community outreach programs that allow teams to give back through tech education and mentorship.
• Transparent communication from leadership, ensuring everyone understands the company’s vision and goals.

Compensation, Perks & Benefits

While specific compensation varies by location and experience, brighthush offers a competitive base salary that aligns with industry standards for Customer Success roles. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for certifications, courses, and conferences.
• Employee wellness programs, including mental health resources and fitness stipends.
• Equity opportunities for eligible employees, providing a stake in brighthush’s long‑term success.

How to Apply

Ready to join a forward‑thinking team that values innovation, customer impact, and personal growth? Submit your application through our careers portal and take the first step toward a rewarding career at brighthush. We look forward to learning how your unique skills and passion can help our customers thrive.