Senior Customer Technical Program Manager – Global Data Center Infrastructure & Deployment Lead, Driving Enterprise‑Scale Program Excellence, Customer Success, and Innovation at brighthush

About brighthush

brighthush is a trailblazer in the data‑center and edge‑cloud arena, turning complex, high‑performance infrastructure into scalable, sustainable solutions that power the digital economy. With a portfolio that blends cutting‑edge hardware, intelligent software, and world‑class services, we empower enterprises of all sizes to accelerate their AI, cloud, and edge initiatives while upholding the highest standards of reliability and energy efficiency. Our mission is simple yet ambitious: to equip every customer with the tools they need to innovate, grow, and thrive in an ever‑evolving technological landscape.

At brighthush, we don’t just build infrastructure – we build ecosystems. From modular, hyper‑efficient chassis that reduce PUE to industry‑leading software that orchestrates workloads across continents, every component is engineered with a single purpose: to deliver measurable value to our partners. Our commitment to sustainability, reliability, and customer‑centric design has earned us recognition as a trusted partner for Fortune 500 companies, government agencies, and emerging startups alike.

Why brighthush?

When you join brighthush, you become part of a vibrant, collaborative ecosystem that prizes curiosity, creativity, and continuous learning. Our culture is built on four pillars that set us apart:

• Innovation at Scale – We invest heavily in research and development, ensuring our solutions push the boundaries of performance, sustainability, and cost‑effectiveness.
• Customer‑Centric Focus – Every decision, from product design to project delivery, is guided by the goal of delivering measurable value to our partners.
• Inclusive Teamwork – Diverse perspectives fuel better ideas, and we celebrate every contribution, no matter how big or small.
• Growth Mindset – From mentorship programs to technical certifications, we provide the resources you need to advance your career and broaden your skill set.

Beyond the tangible benefits, brighthush offers an environment where your voice is heard, your ideas are tested, and your impact is tangible. Whether you’re a seasoned veteran or an emerging talent, you’ll find a community that values innovation, integrity, and the relentless pursuit of excellence.

Position Overview

We are seeking an experienced Senior Customer Technical Program Manager to spearhead complex, multidisciplinary data‑center deployment programs for our most strategic clients. In this role, you will be the linchpin that aligns cross‑functional teams, drives technical excellence, and ensures on‑time, on‑budget delivery of high‑impact projects. You will work closely with executive stakeholders, engineering leaders, and customer development teams to translate business objectives into actionable, measurable outcomes.

As the primary point of contact between brighthush and our enterprise customers, you will champion a culture of transparency, collaboration, and continuous improvement. Your leadership will shape the way we deliver value, influence product roadmaps, and set the standard for customer success across the organization.

Key Responsibilities

• Develop and execute a comprehensive strategy for integrating brighthush platforms and software into large‑scale AI and data‑center deployments, covering evaluation, proof‑of‑concept, design, qualification, validation, and production launch.
• Scope projects, assemble core support teams, and formally kick off initiatives with customers, ensuring clear objectives and success metrics.
• Create and maintain joint project schedules, resource plans, and risk registers, leveraging advanced project management tools.
• Provide technical collateral, tools, and guidance to support design‑in efforts, and lead engineering design reviews across hardware and software domains.
• Drive resolution of blocking issues, bugs, and technical challenges, escalating appropriately and ensuring timely closure.
• Translate customer requirements into actionable tasks, assign them to relevant functional areas, and monitor progress with rigorous tracking.
• Maintain transparent communication with customers and internal senior executives, delivering executive‑level status reports, risk assessments, and mitigation plans.
• Collaborate closely with engineering, operations, quality, product management, and sales teams to align expectations, manage scope, and keep projects on track.
• Facilitate complex engineering‑to‑engineering discussions, ensuring alignment on technical specifications, performance targets, and integration points.
• Represent the urgency of issues internally and externally, raising them through the appropriate escalation channels.
• Build and nurture strong relationships with customer development teams, using creative problem‑solving to overcome obstacles.
• Champion a culture of continuous improvement by capturing lessons learned, identifying process gaps, and driving corrective actions across the organization.
• Act as a trusted advisor to customers, providing strategic guidance on architecture, scalability, and future‑proofing of their data‑center investments.
• Lead cross‑functional workshops and design sprints to accelerate innovation and shorten time‑to‑market for new solutions.
• Monitor industry trends, emerging technologies, and regulatory changes to proactively advise customers and internal teams.
• Document and disseminate best practices, templates, and playbooks that can be reused across future deployments.

Essential Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).
• Minimum of 8 years of experience in high‑tech electronics or data‑center industries, with a proven track record in managing complex, multi‑vendor programs.
• Deep customer‑savvy, demonstrated through successful delivery of large‑scale data‑center deployments for strategic enterprise clients.
• Strong technical foundation in server development, data‑center qualification, and deployment processes.
• Exceptional leadership skills, capable of guiding diverse, cross‑functional teams toward common goals.
• Fluency in both Japanese and English, with excellent written and verbal communication skills.
• Experience leading key strategic projects that align with broader corporate objectives.
• Project Management Professional (PMP) or Scrum Master certification is a plus.
• Proficiency in advanced project management software (e.g., brighthush issue tracking platform, brighthush project management software, brighthush collaboration platform).
• Track record of building high‑performing teams in a fast‑paced, global environment.

Preferred Qualifications

• Prior experience with AI‑centric infrastructure solutions and edge‑cloud deployments.
• Knowledge of industry standards such as ITIL, ISO 27001, and NIST.
• Background in data‑center energy efficiency and sustainability initiatives.
• Experience with modular, hyper‑efficient chassis design and PUE optimization.
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Analytical Acumen – Data‑driven decision making, with strong problem‑solving skills.
• Stakeholder Management – Skilled at influencing senior executives and aligning diverse stakeholders.
• Technical Fluency – Deep understanding of servers, CPUs, memory, interconnects, networking, and storage.
• Communication Excellence – Clear, concise, and compelling communication across all levels.
• Adaptability – Thrives in dynamic environments, balancing speed, quality, and process.
• Team Leadership – Inspires, mentors, and drives high‑performing teams.
• Change Management – Experienced in leading organizational change and adoption of new processes.
• Risk Management – Proficient in identifying, assessing, and mitigating project risks.
• Customer Advocacy – Passion for delivering exceptional customer experiences and building lasting partnerships.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the projects you lead and the impact you create. We offer:

• Mentorship from senior leaders and subject‑matter experts.
• Access to internal and external training programs, including PMP, Scrum, and technical certifications.
• Opportunities to transition into senior leadership roles such as Director of Program Management or VP of Customer Success.
• Cross‑functional rotations to broaden your skill set and industry knowledge.
• Participation in strategic initiatives that influence product roadmaps and market positioning.
• Regular hackathons, innovation challenges, and idea‑sharing forums to foster creativity.
• Global travel opportunities to meet customers, partners, and industry leaders.
• Leadership development programs that prepare you for executive roles.
• Annual “Innovation Summit” where you can present your work to the entire organization.

Work Environment & Culture

Our office is a hub of collaboration, featuring open workspaces, state‑of‑the‑art labs, and flexible work arrangements. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re working from the office or remotely, you’ll find a supportive community that values work‑life balance and personal well‑being. Highlights include:

• Hybrid work model with flexible hours.
• On‑site wellness facilities, including a gym, meditation rooms, and healthy snack bars.
• Annual company retreats and team‑building events that strengthen bonds across departments.
• Inclusive events and celebrations that honor cultural diversity.
• Transparent communication channels that keep everyone informed and engaged.
• Employee resource groups that support underrepresented communities.
• Community outreach programs that give back to local tech ecosystems.

Compensation & Perks

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible holiday policies.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.
• Relocation assistance for qualified candidates.
• Employee referral bonuses and recognition programs.
• Technology stipend for remote work setups.
• Flexible work‑from‑home policy to support work‑life integration.

Ready to Join brighthush?

If you’re a seasoned program manager with a passion for data‑center technology and a drive to deliver world‑class solutions, we want to hear from you. Bring your expertise, your curiosity, and your leadership to a company that’s shaping the future of infrastructure.

Apply now and become a pivotal part of brighthush’s journey to empower enterprises worldwide.