Senior Customer Training Specialist – Driving Seamless Software Adoption & On‑Site Implementation for Automotive Dealerships at brighthush – Empowering Dealership Success Through Innovative Training & Enablement

Welcome to brighthush – Where Innovation Meets the Road

At brighthush, we’re not just a software vendor; we’re a strategic partner that propels automotive dealerships into the future. Our integrated dealership management platform empowers retailers to streamline every facet of their operations—from sales and service to finance and marketing—while delivering a friction‑free experience for both staff and customers. With a reputation built on cutting‑edge technology, unwavering reliability, and a relentless focus on customer success, brighthush is the trusted ally for dealerships across the nation.

Whether a dealership is embarking on its digital journey or looking to scale an existing platform, brighthush turns complex challenges into seamless, profitable outcomes. Our mission is simple yet powerful: to help our clients thrive by providing intuitive technology, exceptional support, and a culture of continuous learning.

Why This Role is a Game‑Changer

As a Senior Customer Training Specialist, you become the linchpin that connects brighthush’s technology to the people who use it daily. Your expertise in training, passion for customer success, and willingness to travel across the country will directly influence how quickly dealerships adopt our solutions and realize tangible business benefits. In short, you are the catalyst that turns a powerful platform into a competitive advantage for our clients.

About the Automotive Dealership Landscape

The automotive retail industry is undergoing a seismic shift. Digital‑first customers expect seamless online and offline experiences, while dealerships must navigate complex inventory management, regulatory compliance, and evolving sales models. Technology is the bridge that connects these demands, and brighthush sits at the center of that bridge. By mastering the art of training and implementation, you help dealerships not only adopt new tools but also transform their culture, processes, and profitability.

Key Responsibilities – Your Day‑to‑Day Impact

• On‑Site Implementation & Training: Travel approximately 80% of the time to install, configure, and customize the brighthush system for automotive dealerships. Work closely with dealership leadership to assess needs, tailor solutions, and deliver engaging, hands‑on training sessions that empower staff to use the platform confidently.
• Customer Relationship Management: Serve as the primary point of contact for new and existing clients. Conduct follow‑ups, address questions, and provide ongoing support from the home office when not on the road. Build lasting relationships that foster trust and open communication.
• Training Delivery: Design, develop, and deliver classroom and on‑the‑job training modules covering product features, dealership operations, and best practices. Use a variety of instructional techniques—interactive workshops, role‑playing, e‑learning, and live demos—to accommodate diverse learning styles.
• Collaboration with Sales & Support: Partner with the sales team to understand client requirements and with the support team to ensure a seamless handover after implementation. Your insights help shape product enhancements and refine the overall customer journey.
• Continuous Improvement: Gather feedback from clients and internal stakeholders to refine training materials, improve delivery methods, and contribute to the evolution of the brighthush training curriculum. Your data‑driven approach ensures that training remains relevant, engaging, and effective.
• Documentation & Reporting: Maintain accurate records of training sessions, client progress, and implementation milestones. Prepare detailed reports for management and use data to drive decision‑making and continuous improvement.
• Mentorship & Knowledge Sharing: Act as a subject‑matter expert for junior team members, sharing best practices, troubleshooting techniques, and industry insights to elevate the overall skill set of the training team.
• Strategic Insight: Analyze adoption metrics and client feedback to identify trends, recommend process improvements, and influence product roadmap decisions.
• Compliance & Quality Assurance: Ensure all training and implementation activities adhere to industry regulations, internal standards, and quality benchmarks.

Essential Qualifications – What We Expect

• Bachelor’s degree in Business, Information Technology, Education, or a related field (or equivalent professional experience).
• Strong written and verbal communication skills, with the ability to convey complex concepts in a clear, concise manner.
• Excellent presentation skills and a natural, friendly demeanor that builds rapport with dealership staff at all levels.
• Valid driver’s license and reliable transportation; fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Reliable home internet connection with sufficient bandwidth for video conferencing and remote training.
• Willingness and ability to travel 80% of the time, including overnight stays and flexible scheduling.
• Proficiency in Microsoft Office Suite, learning management systems, and video conferencing tools.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Strong analytical mindset with a knack for troubleshooting technical issues and providing actionable solutions.

Preferred Qualifications – Bonus Points

• Experience in the automotive dealership industry, either as a dealer employee or a technology consultant.
• Previous training or instructional design experience, especially in a technical or software environment.
• Knowledge of dealership management systems (e.g., brighthush) or similar enterprise software.
• Project management skills, with the ability to manage multiple implementations simultaneously.
• Experience with data analytics tools to track training effectiveness and client adoption metrics.
• Certifications in instructional design, adult learning, or related fields.
• Fluency in additional languages spoken by dealership staff (e.g., Spanish, Mandarin).

Skills & Competencies – The DNA of Success

• Customer‑Focused Mindset: Passion for helping clients succeed and a commitment to delivering exceptional service.
• Adaptability: Ability to thrive in dynamic environments, adjust to changing client needs, and manage competing priorities.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to diagnose issues and propose effective solutions.
• Team Collaboration: Comfortable working with cross‑functional teams, including sales, support, and product development.
• Time Management: Self‑discipline to meet deadlines, manage travel schedules, and balance on‑site and remote responsibilities.
• Instructional Design: Ability to create engaging learning experiences that translate complex technical content into actionable knowledge.
• Technology Fluency: Quick to learn new software, comfortable with virtual training platforms, and adept at troubleshooting technical issues.
• Leadership & Mentorship: Willingness to guide junior colleagues, share expertise, and foster a culture of continuous improvement.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Customer Training Specialist, you will:

• Participate in a structured 2‑to‑3‑month training program that includes classroom instruction, mentorship, and hands‑on experience.
• Gain exposure to the full lifecycle of dealership implementation, from discovery to post‑go‑live support.
• Develop expertise in automotive dealership operations, technology integration, and customer success strategies.
• Access ongoing professional development courses, certifications, and industry conferences.
• Advance into roles such as Implementation Manager, Customer Success Lead, or Training & Enablement Director.
• Earn recognition through brighthush’s internal leadership development program, which identifies high‑potential talent for future executive roles.
• Participate in cross‑departmental projects that influence product strategy and market positioning.
• Build a robust professional network across the automotive and technology sectors.

Work Environment & Company Culture – Where You’ll Thrive

brighthush fosters a collaborative, inclusive, and high‑energy workplace where every team member is valued. Our culture is built on:

• Innovation: Encouraging creative problem‑solving and continuous improvement.
• Transparency: Open communication across all levels of the organization.
• Work‑Life Balance: Flexible scheduling, remote work options, and a supportive environment that respects personal commitments.
• Health & Wellness: A non‑smoking workplace, wellness programs, and access to fitness resources.
• Diversity & Inclusion: Commitment to equal opportunity and a diverse workforce.
• Community Engagement: Volunteer opportunities and partnerships with local automotive education programs.
• Recognition & Celebration: Regular awards, shout‑outs, and milestone celebrations that honor individual and team achievements.
• Learning Culture: Continuous learning is embedded in our daily routines, from lunch‑and‑learn sessions to formal training tracks.

Compensation & Benefits – We Value Your Contribution

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and implementation success.
• Comprehensive health, dental, vision, and life insurance plans.
• Health Savings Account (HSA) with employer contributions.
• 401(k) retirement plan with up to 6% employer match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing talented peers into the organization.
• Professional development stipend and tuition reimbursement for relevant courses.
• Company‑sponsored travel accommodations and per diem during on‑site assignments.
• Employee assistance program and mental health resources.
• Access to a company‑wide wellness program, including gym memberships and mindfulness sessions.

Ready to Drive Change? Join brighthush Today

If you are a motivated, customer‑centric professional who thrives on travel, enjoys teaching, and is eager to make a tangible impact on automotive dealerships, brighthush invites you to apply for the Senior Customer Training Specialist role. This is an exciting opportunity to grow your career, work with cutting‑edge technology, and be part of a company that values innovation, collaboration, and the success of its clients.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush today.

Apply to brighthush

Apply to brighthush