Senior Customer Trust Analyst – EMEA – Driving Trust & Security Excellence for Global SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing cybersecurity SaaS provider that empowers businesses worldwide to protect their digital assets with confidence. With a relentless focus on innovation, compliance, and customer trust, we help organizations navigate the complex regulatory landscape—especially the EU AI Act and GDPR—while delivering cutting‑edge security solutions that scale with their growth. Our mission is simple: to make trust a tangible, measurable part of every customer’s journey.

About the Role

We are seeking an experienced Senior Customer Trust Analyst to spearhead and evolve our customer‑trust program across the EMEA region. As the first dedicated trust professional in this market, you will partner closely with brighthush’s EMEA Engineering, Sales, Security, and Legal teams to translate customer security requirements into actionable internal controls, evidence, and product enhancements. Your strategic leadership will ensure that brighthush’s control environment is presented with clarity and confidence to senior buyers, driving revenue at scale rather than just closing individual deals.

Why This Role Matters

In today’s digital economy, trust is the currency that differentiates market leaders. Your work will directly influence how prospects perceive brighthush’s security posture, shape the narrative around compliance, and ultimately unlock new revenue streams. By establishing a robust, scalable trust response process, you will become the linchpin that aligns technical excellence with business outcomes.

Key Responsibilities

• Build & Own the EMEA Trust Program – Design the framework for prioritizing, escalating, and resolving trust inquiries, ensuring consistency across all customer interactions.
• Scale the Trust Response Process – Define and implement scalable procedures that maintain high quality and rapid turnaround as deal volume grows.
• Translate Customer Requirements – Convert complex security and privacy expectations into internal controls, evidence, and actionable product or operational changes.
• Bridge the Gap Between Expectations & Reality – Track, document, and communicate the resolution of any gaps between customer expectations and brighthush’s actual control environment.
• Collaborate Across Functions – Work hand‑in‑hand with EMEA Engineering, Sales, Security, and Legal to embed a culture of trust throughout the organization.
• Monitor Regulatory & Customer Landscape – Stay ahead of changes in the EU AI Act, GDPR, and other relevant regulations, adjusting the trust narrative accordingly.
• Maintain Trust Documentation – Keep the Safebase Trust Center and other responsive documentation up to date and aligned with the latest controls.
• Support Tooling & Automation – Partner with the Trust Center team to enhance tooling that underpins the trust response workflow.
• Engage in Strategic Projects – Lead ad‑hoc initiatives that drive continuous improvement of the trust program.
• Communicate Program Health – Provide regular updates to senior management and Sales leadership on program status, risks, and revenue impact.

Essential Qualifications

• 7–10 years of experience in customer‑facing security, trust, or compliance roles.
• Deep familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, and the nuances of security questionnaires and RFPs.
• Proven track record translating customer security requirements into internal controls and product enhancements.
• Strong project management skills with a history of driving resolution across cross‑functional teams.
• Exceptional written and verbal communication—able to distill complex security concepts for both technical and non‑technical audiences.
• Experience helping customers build trust around products governed by the EU AI Act and GDPR.
• Experience engaging with German works councils and navigating European regulatory frameworks.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Security, Business, or a related field.
• Professional certifications such as CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor.
• Hands‑on experience with Responsive and Safebase Trust Center.
• Background in a fast‑paced, high‑growth technology company.

Skills & Competencies

• Strategic Thinking – Able to connect trust program depth to revenue outcomes and long‑term business goals.
• Analytical Rigor – Strong data‑driven mindset to assess risk, identify gaps, and recommend actionable improvements.
• Stakeholder Management – Skilled at building rapport with senior external buyers and internal stakeholders alike.
• Conflict Resolution – Confidence to raise concerns, challenge assumptions, and drive clarity when expectations diverge from reality.
• Adaptability – Thrive in a dynamic environment, juggling multiple priorities across deals and initiatives.
• Leadership – Self‑starter who can build a customer‑trust function from the ground up and lead cross‑functional teams without a pre‑existing playbook.
• Process Orientation – High attention to detail and organizational rigor to manage program‑level outcomes.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as the market we serve. As the first trust hire in EMEA, you will:

• Own a high‑visibility program that directly influences revenue and customer satisfaction.
• Collaborate with senior leaders across Engineering, Sales, Security, and Legal, gaining exposure to all facets of the business.
• Shape the future of trust and compliance in a rapidly evolving regulatory landscape.
• Participate in continuous learning programs, including industry certifications, conferences, and internal knowledge‑sharing sessions.
• Advance into senior leadership roles such as Director of Trust & Compliance or Head of Global Trust Programs.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and relentless curiosity. We value:

• Open communication across all levels.
• Data‑driven decision making.
• Agile methodologies that empower teams to iterate quickly.
• Work‑life balance, with flexible remote options and a supportive team environment.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and respected.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you are ready to lead brighthush’s trust program across EMEA and make a tangible impact on our customers’ confidence, we’d love to hear from you. Submit your application through the link below and let’s start a conversation about how you can shape the future of trust at brighthush.

Apply to This Job

Equal Opportunity Statement

brighthush is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. For more information on our EEO policy, please click here. If you would like additional details on your EEO rights under the law, please click here.

AI in Our Hiring Process

brighthush uses AI‑assisted tools to support our recruiting team in preparing for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. If your application is successful and brighthush makes a conditional offer of employment, we will carry out pre‑employment Apply for this job