Senior Manager, Customer Success Management – Strategic Portfolio Leadership & Growth Optimization at brighthush

About brighthush

brighthush is a global leader in cloud‑native cybersecurity and AI‑powered workflow automation, empowering enterprises to secure, streamline, and transform their digital operations. With a portfolio that spans identity & access management, threat intelligence, and intelligent automation, brighthush delivers end‑to‑end solutions that help organizations protect their most valuable assets while accelerating innovation. Our mission is to make security effortless, enabling teams to focus on what matters most: creating value for customers and driving business growth.

Why Join brighthush?

At brighthush, we believe that the future of work is built on collaboration, continuous learning, and a culture that celebrates curiosity. Our distributed workforce is supported by flexible work arrangements, cutting‑edge technology, and a commitment to inclusivity. As a Senior Manager of Customer Success Management, you will be at the forefront of shaping how our customers experience success, driving adoption, retention, and expansion across a diverse portfolio of high‑impact accounts.

Role Overview

The Senior Manager, Customer Success Management is the strategic bridge between account‑level consultants, technical teams, and executive leadership. You will own a regional portfolio of high‑value customers, translating corporate objectives into actionable account strategies that deliver measurable business outcomes. Your leadership will inspire a team of Customer Success Managers (CSMs) to deliver world‑class service, while collaborating with Product, Engineering, Sales, and Security to ensure that our solutions meet evolving customer needs.

Key Responsibilities

• Portfolio Leadership & Revenue Management – Own regional Annual Recurring Revenue (ARR) planning, set realistic targets, and align capacity and resources to achieve growth and retention goals. Conduct cadence reviews, identify early risks, and implement corrective actions to protect the pipeline.
• Strategic Account Planning – Standardize Executive Business Review (EBR) narratives, proof‑of‑value metrics, and portfolio Key Success Objectives (KSOs) to demonstrate clear business impact. Translate corporate strategy into account‑level roadmaps that drive adoption and expansion.
• Risk Management & Mitigation – Develop and enforce portfolio‑level risk playbooks. Chair recurring risk reviews, surface systemic patterns, and coordinate cross‑functional mitigations to reduce churn and protect revenue.
• Voice of Customer (VoC) & Product Feedback – Run regional VoC cadences, aggregate customer requests into prioritized product roadmaps, and coordinate beta or lighthouse initiatives. Close the feedback loop with customers and Product teams to ensure that new features address real business challenges.
• Process & Standards Optimization – Review and refine account standards to ensure reusable, secure performance patterns that accelerate time‑to‑value. Establish enablement agendas, proficiency baselines, and deep‑dive sessions with Product to guarantee expert coverage for strategic engagements.
• Security & Architecture Excellence – Operationalize security best practices and standardize network design reviews across the portfolio, driving adoption of scalable, resilient architectures that meet regulatory and industry requirements.
• Vertical & Regulatory Expertise – Scale vertical frameworks and tailor strategies to regulatory or industry needs (e.g., OT, Healthcare, Public Sector). Ensure compliance and best practices are embedded in every engagement.
• Onboarding & Operating Rhythm – Own onboarding standards, playbooks, and operating rhythms. Measure adoption of best practices and continuously iterate for scale.
• Ethical Leadership & Accountability – Model ethical decision‑making, hold teams accountable to balanced customer and organizational outcomes, and foster a culture of transparency and integrity.
• Learning & Development – Cultivate a learning culture by running retrospectives, experiments, building skills roadmaps, and institutionalizing knowledge sharing to improve outcomes quarter over quarter.

Essential Qualifications

• 10+ years of experience in Customer Success, Account Management, Consulting, or Technical Pre‑/Post‑Sales Engineering within B2B SaaS, cybersecurity, or enterprise technology environments.
• Proven track record managing multi‑account portfolios and leading CS teams in a technical or cybersecurity context.
• Deep understanding of customer lifecycle management, risk mitigation, and value realization methodologies.
• Demonstrated ability to translate business objectives into operational plans and measurable outcomes.
• Bachelor’s degree in IT, Computer Science, or a related discipline (required). Advanced degree or equivalent experience preferred.

Preferred Attributes

• Strategic systems thinker who thrives on cross‑functional alignment and holistic portfolio view.
• Exceptional communication and executive presentation skills, capable of influencing senior stakeholders.
• Data‑driven decision maker with an eye for scalable process design and continuous improvement.
• Empathetic leader committed to developing people, uplifting team capability, and fostering a high‑performance culture.

Skills & Competencies

• Strategic Planning & Execution
• Revenue Forecasting & Growth Management
• Risk Assessment & Mitigation
• Customer Advocacy & Voice of Customer
• Cross‑Functional Collaboration (Product, Engineering, Sales, Security)
• Data Analysis & KPI Tracking
• Leadership & Team Development
• Change Management & Process Optimization
• Regulatory & Compliance Knowledge (e.g., GDPR, HIPAA, NIST)
• Technical Acumen in Cloud, Identity, and Automation Platforms

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As Senior Manager, you will:

• Progress to Director or VP of Customer Success, overseeing a global portfolio and shaping company‑wide strategy.
• Lead cross‑functional initiatives that influence product roadmap, go‑to‑market strategy, and industry thought leadership.
• Participate in executive leadership forums, contributing to the company’s vision and long‑term goals.
• Access continuous learning programs, including leadership development, technical certifications, and industry conferences.
• Benefit from a mentorship ecosystem that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush champions a flexible, distributed work model that empowers employees to work from anywhere while maintaining strong collaboration. Our culture is built on:

• Trust and autonomy – you’re empowered to make decisions that benefit customers and the business.
• Diversity, equity, and inclusion – we celebrate different perspectives and create an environment where everyone can thrive.
• Continuous improvement – we run retrospectives, experiments, and data‑backed initiatives to refine our processes.
• Innovation – you’ll work with cutting‑edge AI, cloud, and security technologies to solve complex problems.
• Work‑life balance – flexible schedules, generous time‑off, and wellness programs support your well‑being.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus and equity opportunities that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, including certifications, conferences, and training.
• Employee wellness programs, mental health resources, and on‑site fitness options.
• Employee referral bonuses and recognition programs.

Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or if you need an alternative method to apply, please contact our recruiting team for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), brighthush may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon brighthush obtaining any export license or other approval that may be required by relevant export control authorities.

Join brighthush and Put AI to Work for People

We’re on a mission to transform how enterprises secure and automate their operations. If you’re a strategic thinker, data‑driven leader, and passionate advocate for customer success, we invite you to bring your expertise to brighthush. Together, we’ll build a future where technology empowers people to achieve more.

To apply, click the link below and join a team that’s redefining the cybersecurity and AI landscape.