Senior Customer Value & Growth Strategist – EMEA – AI‑Powered OSINT Adoption Champion Driving Data‑Driven Risk Intelligence, Revenue Expansion, and Customer Success at brighthush

About brighthush

In a world where data streams surge at the speed of thought, the line between opportunity and threat is razor‑thin. brighthush stands at the intersection of data, insight, and decisive action, turning raw signals into crystal‑clear intelligence that powers decisions across the globe. Our AI‑driven OSINT platform ingests signals from social media, messaging apps, the dark web, and public sources, distilling them into real‑time insights that empower investigators, security professionals, and corporate risk teams worldwide. With a presence in more than 80 countries and a headquarters in the United States, we serve a diverse portfolio that ranges from S&P 500 companies and government agencies to law‑enforcement partners and NGOs. Every day, our customers rely on the clarity and speed of our platform to make data‑backed decisions in an increasingly complex threat environment.

Recognized as a market leader in AI‑powered intelligence, brighthush has doubled revenue year over year and is on a clear path to becoming a $1 B+ unicorn. Technology meets a customer‑centric culture that thrives on collaboration, innovation, and continuous learning. If you’re passionate about turning data into decisive advantage, you’ll find a home here.

Role Overview

As the Senior Customer Value & Growth Strategist – EMEA, you will be the catalyst that transforms our customers’ strategic objectives into measurable business outcomes. You will partner with senior stakeholders across the region, translating complex data insights into actionable use cases that drive adoption, retention, and revenue growth. Your blend of consulting acumen, product expertise, and analytical rigor will enable us to deliver tangible value to our most important accounts.

Why This Role Matters

• Directly influence the success of high‑profile clients in the EMEA market.
• Shape the product roadmap by feeding real‑world insights from strategic customers.
• Accelerate the adoption of AI‑powered OSINT tools, turning data into decisive advantage.
• Earn recognition as a trusted advisor to both customers and internal teams.

Key Responsibilities

1. Frame Value

• Translate customers’ business goals into high‑impact brighthush use cases that align with their operational priorities.
• Identify and articulate the specific value drivers our platform delivers – whether it’s faster threat detection, cost savings, or regulatory compliance.
• Build robust business cases and ROI models, leveraging customer data, industry benchmarks, and best‑practice frameworks.
• Collaborate with the Product and Engineering teams to refine feature sets that directly support identified value drivers.
• Document and communicate value frameworks to internal stakeholders, ensuring alignment across sales, marketing, and product.

2. Realize Value

• Act as the primary point of contact for strategic accounts, ensuring they achieve the promised outcomes through effective onboarding, training, and ongoing support.
• Collaborate closely with Customer Success Managers, Account Executives, and the Product Team to optimize workflows, adoption metrics, and feature utilization.
• Design and implement improvement initiatives that enhance product adoption, including targeted workshops, playbooks, and success stories.
• Leverage learnings from flagship accounts to inform strategies for mid‑market and SMB customers.
• Conduct quarterly business reviews with key stakeholders, presenting data‑driven insights and actionable recommendations.
• Champion a culture of continuous improvement by capturing lessons learned and sharing best practices across the organization.

3. Sustain Value

• Continuously monitor adoption KPIs, usage patterns, and customer health scores to pre‑empt churn and identify upsell opportunities.
• Partner with the Product Department to advocate for feature enhancements that address real‑world pain points.
• Develop and refine analytical models for key customer segments, providing actionable insights to sales and marketing teams.
• Support the creation of compelling Customer Success Stories that showcase the tangible impact of brighthush solutions.
• Maintain a deep understanding of industry trends and regulatory changes that affect our customers’ risk profiles.
• Drive cross‑functional initiatives that align product, sales, and success teams around shared value metrics.

Essential Qualifications

• Minimum 5 years of experience in management or strategy consulting, value‑based consulting, or a SaaS product organization’s value department.
• Proven track record in client delivery, project management, and business development.
• Strong analytical mindset with the ability to translate data into clear, actionable business insights.
• Exceptional communication and presentation skills in English; fluency in at least one additional European language is mandatory.
• Advanced degree in Management, Business Information Systems, Engineering, or a related discipline.
• Demonstrated ability to thrive in fast‑paced, evolving environments.
• Experience in OSINT, Cybersecurity, Forensics, Intelligence, or Lawful Interception is highly desirable.

Preferred Qualifications

• Hands‑on experience with AI‑driven analytics platforms or large‑scale data products.
• Prior exposure to the regulatory landscape of the EMEA region, including GDPR and data‑privacy frameworks.
• Track record of building and scaling customer success programs in a SaaS context.
• Experience working with cross‑functional teams in a global, distributed setting.
• Knowledge of threat intelligence frameworks such as MITRE ATT&CK or STIX/TAXII.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Consulting Excellence: Skilled in stakeholder management, problem framing, and solution design.
• Data‑Driven Decision Making: Proficiency in data analysis tools (SQL, Python, Tableau, etc.) and a knack for storytelling with numbers.
• Change Management: Expertise in guiding organizations through technology adoption and process transformation.
• Collaboration: Comfortable working with sales, product, engineering, and marketing to deliver holistic value.
• Adaptability: Quick to learn new domains and pivot in response to market shifts.
• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver measurable outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. You will:

• Lead high‑impact projects that shape the future of AI‑powered intelligence.
• Mentor junior team members and contribute to a culture of continuous improvement.
• Participate in cross‑regional initiatives, expanding your global perspective.
• Access internal training programs, industry conferences, and certifications in data science, cybersecurity, and consulting.
• Potential to transition into senior leadership roles such as Director of Customer Success, Head of Value Engineering, or VP of EMEA.
• Engage in a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush is a vibrant, multicultural hub where curiosity meets purpose. Our values – innovation, collaboration, integrity, and impact – guide everything we do. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Flexible work arrangements, including hybrid and remote options.
• Regular hackathons, knowledge‑sharing sessions, and “innovation days” that keep the energy high.
• Inclusive policies that celebrate diversity and promote belonging.
• A commitment to work‑life balance, with generous vacation, mental‑health days, and wellness programs.
• Annual “Impact Day” where teams showcase how their work is driving real‑world change.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior consulting roles in EMEA.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term upside.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Professional development stipend and reimbursement for certifications.
• Wellness initiatives: gym memberships, mental‑health support, and flexible work hours.
• Annual travel stipend for attending industry conferences and client events.

How to Apply

Ready to make a measurable impact in the world of AI‑powered intelligence? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Value & Growth Strategist – EMEA role at brighthush. We’re excited to learn how your expertise can help our customers thrive.

Apply to This Job

Closing

At brighthush, we’re building more than a product – we’re creating a safer, smarter world. If you’re passionate about leveraging data to unlock real‑world value, thrive in a fast‑paced, collaborative environment, and want to join a team of young, talented professionals who are committed to making a difference, we want to hear from you. Join us, and let’s shape the future of intelligence together.