Senior Customer Value Manager – Ontario | Championing Strategic Growth, Value Leadership, and ROI for Automotive SaaS Leaders at brighthush

About brighthush

brighthush is not just another automotive technology company – we are the architects of the next‑generation retail experience. By fusing cloud‑native architecture, real‑time data pipelines, and AI‑driven insights, we empower OEMs, dealers, and consumers to transact, collaborate, and innovate at unprecedented speed. Our platform is the single source of truth that unifies inventory, finance, marketing, and service operations, turning siloed data into actionable revenue streams.

With a footprint that spans North America, Asia, and Europe, brighthush is a high‑growth, hyper‑innovative organization that thrives on curiosity, ownership, and an unwavering focus on customer success. If you are passionate about technology, data, and delivering tangible impact, brighthush is the place to bring your expertise to life.

The Opportunity

As a Senior Customer Value Manager based in Ontario, you will be the strategic partner and trusted advisor for a portfolio of high‑profile dealership accounts. Your primary mission is to translate the capabilities of the brighthush platform into measurable business outcomes for our customers, ensuring that each dealer realizes maximum value, achieves sustainable growth, and remains a long‑term partner. This is not a support or retention role; it is a leadership position that sits at the intersection of customer success, product strategy, and revenue growth. You will own the end‑to‑end customer journey, from onboarding through expansion, and will be accountable for the financial health and expansion potential of your accounts.

What You’ll Do

• Account Ownership & Relationship Building – Cultivate deep, trusted relationships with operational contacts, general managers, dealer principals, and executive stakeholders across your portfolio. Your influence will shape the strategic direction of each account.
• Customer Value Planning – Design, maintain, and execute a dynamic Customer Value Plan (CVP) for each account, ensuring alignment with dealer priorities and measurable business outcomes. The CVP will be a living document that evolves with the dealer’s goals.
• Outcome‑Focused Value Reviews – Replace traditional QBRs with structured, data‑driven Value Reviews that highlight platform adoption, operational performance, and realized value. These reviews will be the cornerstone of your value narrative.
• Strategic Collaboration – Partner with Customer Value Architects to interpret maturity models, adoption data, and workflow insights, shaping account strategy and identifying value gaps.
• Value Narrative Development – Translate platform usage and operational metrics into compelling stories that help dealers understand where they are gaining value and where further opportunities exist.
• Portfolio Health Management – Monitor account health indicators, renewal readiness, expansion potential, and risk factors, ensuring proactive management of the entire portfolio.
• Renewal & Expansion Forecasting – Anticipate renewal cycles, support sales with documented evidence of value, and identify cross‑sell or upsell opportunities that align with dealer goals.
• Internal Advocacy – Serve as the voice of the customer, escalating risks, highlighting friction points, and influencing product and service improvements.
• Cross‑Functional Coordination – Work closely with Sales, Product, Support, Enablement, and Implementation teams to remove blockers, align strategy, and deliver seamless customer experiences.
• Travel & On‑Site Engagement – Travel up to 50% of the time to dealership sites and industry events to strengthen relationships and gain deeper operational insights.
• Documentation & Knowledge Management – Keep all CVP documentation, account records, and interaction histories current, accurate, and actionable for internal stakeholders.
• Continuous Improvement – Identify process enhancements that improve retention readiness, expansion visibility, and overall customer value realization.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and roundtables, sharing best practices and positioning the company as a thought leader in automotive SaaS.

Essential Qualifications

• Bachelor’s degree in Business, Operations, Automotive Management, Communications, or a related field (or equivalent experience).
• 3–5 years of experience in customer value, account management, consulting, or a client‑facing role within a SaaS environment.
• Proven ability to manage executive relationships and lead value‑focused conversations with senior stakeholders.
• Strong analytical mindset with the ability to interpret performance data, adoption trends, and operational signals into actionable insights.
• Experience developing structured engagement plans (account plans, success plans, value plans) and forecasting account health.
• Excellent written and verbal communication skills, capable of leading executive conversations and preparing clear internal context.
• Comfortable operating in a fast‑paced, high‑growth environment with shifting priorities and evolving portfolio structures.
• Willingness to travel up to 50% for dealership visits and industry events.

Preferred Qualifications

• Familiarity with the automotive industry and dealership operations.
• Experience collaborating cross‑functionally with Sales, Product, Support, and Enablement teams.
• Proficiency with CRM platforms such as brighthush.
• Experience with business intelligence and reporting tools (e.g., brighthush dashboards).
• Background in data‑driven customer success or value management roles.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & Storytelling
• Relationship Management & Influence
• Project Management & Cross‑Functional Collaboration
• Adaptability & Resilience in Dynamic Environments
• Technical Acumen – Comfortable with SaaS platforms, data dashboards, and integration concepts.

Career Growth & Development

At brighthush, your career trajectory is defined by impact, learning, and leadership. As a Senior Customer Value Manager, you will:

• Lead high‑visibility initiatives that shape the future of our customer success organization.
• Mentor junior team members and share best practices across the Customer Value Services group.
• Gain exposure to product strategy, sales enablement, and executive leadership.
• Access continuous learning opportunities, including industry certifications, internal training programs, and conference attendance.
• Progress into senior leadership roles such as Director of Customer Success, Head of Customer Value, or VP of Customer Experience.

Work Environment & Culture

brighthush fosters a culture of openness, collaboration, and innovation. We believe in:

• Transparent communication – Every team member has a voice and is encouraged to share ideas.
• Data‑driven decision making – We rely on metrics and insights to guide strategy.
• Continuous improvement – We celebrate learning from successes and failures alike.
• Work‑life balance – Flexible remote work options, generous vacation, and a supportive environment.
• Diversity & Inclusion – We value diverse perspectives and are committed to creating an inclusive workplace.

Compensation & Benefits

• Competitive base salary range: CAD 94,000 – 117,000 per year, commensurate with experience.
• Generous equity package – Stock options that align your success with the company’s growth.
• Full medical, dental, and vision coverage – 100% employer‑paid.
• Retirement savings plan with company match.
• Flexible paid time off and a generous parental leave policy.
• Professional development stipend and conference reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Team‑building events, hackathons, and community service opportunities.

How to Apply

Ready to drive value for automotive leaders and shape the future of retail? Submit your application through the brighthush Careers Portal. We look forward to learning how your expertise can help our customers achieve breakthrough results.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

For more information on our privacy practices, please refer to our Applicant Privacy Notice on the brighthush website.