Senior Strategic Business Partner & Customer Success Champion – Program Management Lead for Managed Service Provider Engagements, Driving Growth, Operational Excellence, and Client Success at brighthush

About brighthush

brighthush is a high‑growth, forward‑thinking provider of managed services and staffing solutions that empowers organizations to unlock their full potential. With a laser focus on customer success, operational excellence, and data‑driven decision making, we partner with leading enterprises to deliver scalable, high‑quality talent and service solutions that drive measurable business outcomes. Our culture is built on collaboration, integrity, and a relentless pursuit of excellence, and we are committed to creating an inclusive environment where every team member can thrive.

Why Join brighthush?

At brighthush, you will be part of a dynamic, high‑impact team that shapes the future of managed services. You’ll work with a portfolio of Fortune 500 clients, influence strategy, and drive commercial growth while ensuring the highest levels of customer satisfaction. Our people are our greatest asset, and we invest heavily in professional development, mentorship, and continuous learning. Whether you’re a seasoned MSP professional or an ambitious leader looking to accelerate your career, brighthush offers a platform for growth, innovation, and meaningful impact.

Role Overview

As the Senior Strategic Business Partner & Customer Success Champion – Program Management Lead, you will serve as the primary commercial and operational liaison between brighthush and a key Managed Service Provider (MSP) client. Reporting to the Program Leader, you will own the end‑to‑end success of the engagement, balancing day‑to‑day delivery excellence with proactive business development. Your mission is to protect, grow, and defend the account by expanding spend, monetization, program adoption, and overall client value.

Key Responsibilities

• Commercial Ownership & Growth – Identify and secure new opportunities within the account, including new departments, labor categories, and service lines. Develop and execute a commercial playbook that drives incremental revenue and deepens client engagement.
• Senior Relationship Management – Build trusted relationships with senior and executive client leaders. Own the commercial narrative, translating program performance into business outcomes and ROI.
• Customer Success Partnership – Act as the strategic partner to the client’s Customer Success, HR, Procurement, and Hiring Manager stakeholders. Translate program data into actionable insights, recommendations, and growth opportunities.
• Program Delivery & Operations – Collaborate with Service Delivery, Shared Back‑Office, and Vendor teams to ensure SLA/KPI compliance, seamless candidate experience, and flawless operations.
• Pipeline & Forecast Management – Maintain a robust pipeline of active and future opportunities. Track progress, identify risks, and forecast growth against spend, utilization, and expansion targets.
• Business Reviews & Thought Leadership – Own Quarterly Business Reviews (QBRs) and other client touchpoints. Provide market insights, training, and thought leadership to position brighthush as a trusted advisor.
• Issue Resolution & Escalation – Proactively manage and resolve program, team, and supplier issues that could impact client satisfaction or commercial momentum.
• Analytics & Reporting – Deliver accurate, timely billing, reporting, and analytics. Use brighthush and other BI tools to surface insights and drive continuous improvement.
• VMS & Supplier Management – Build strong relationships with VMS suppliers and vendors, ensuring system performance, candidate quality, and cost efficiency.
• Continuous Improvement – Leverage data, process analysis, and stakeholder feedback to refine program processes, increase utilization, and enhance commercial performance.

Essential Qualifications

• Minimum 3 years of experience in a Managed Service Provider (MSP) or staffing management environment.
• Deep knowledge of staffing industry, VMS, procurement, SOW, and HR processes.
• Proven track record of managing teams to meet SLAs and KPIs.
• Strong project management experience, including change management and process improvement initiatives.
• Advanced proficiency in MS Excel, PowerPoint, and business intelligence tools (brighthush preferred).
• Experience with modern sales technology and CRM platforms (brighthush, brighthush) and enablement tools (brighthush, brighthush, brighthush).
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Commercial acumen – ability to manage pipelines, forecast, and drive revenue growth.
• High level of integrity, professionalism, and a passion for customer success.

Preferred Qualifications

• Experience in a senior business partner or account manager role within an MSP context.
• Knowledge of contract negotiation and vendor management best practices.
• Familiarity with compliance, HSE, and regulatory frameworks in the staffing industry.
• Experience leading cross‑functional teams across multiple geographies.
• Advanced certification in project management (PMP, Prince2) or business analytics.

Core Competencies & Personal Attributes

• Passion for excellence and continuous improvement.
• Ability to thrive in a fast‑paced, dynamic environment.
• High attention to detail and strong organizational skills.
• Proactive, solution‑oriented mindset.
• Strong sense of urgency and speed of response.
• Dedication to accountability and ownership.
• Commitment to diversity, equity, and inclusion.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Strategic Business Partner, you will:

• Gain exposure to senior leadership and high‑impact client engagements.
• Develop expertise in commercial strategy, program management, and customer success.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Advance to roles such as Senior Business Partner, Program Director, or Head of Client Success.
• Benefit from continuous learning resources, including industry certifications, workshops, and conferences.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and innovative workplace. We value:

• Open communication and transparency.
• Work‑life balance, with flexible remote options.
• Recognition of achievements and contributions.
• Commitment to health, safety, and environmental stewardship.
• Community engagement and volunteer opportunities.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary range of USD 85,000 – 95,000 per year.
• Performance‑based bonuses tied to commercial and operational metrics.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible working arrangements.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Team events, retreats, and community service initiatives.

How to Apply

If you are a results‑driven, customer‑centric professional with a passion for driving commercial growth and operational excellence, we want to hear from you. Join brighthush and help shape the future of managed services while advancing your career in a supportive, high‑energy environment.

Ready to make an impact? Apply Now