Senior Cybersecurity Customer Success Manager – DACH Region – Driving Onboarding, Retention & Growth for Advanced Cyber Tools at brighthush

About brighthush and the Cybersecurity Landscape

In an era where digital threats evolve at breakneck speed, brighthush stands at the forefront of proactive cyber defense. Our flagship solution, Stoïk Protect, empowers businesses across Germany and Austria to safeguard their critical assets with cutting‑edge technology and human expertise. As we expand our footprint, we are looking for a dynamic, cyber‑savvy Customer Success Manager who can translate our vision into tangible customer success stories.

At brighthush, we believe that technology is only as strong as the relationships that support it. Our culture blends rigorous technical excellence with a people‑first mindset, fostering an environment where every team member can thrive, innovate, and make a real impact.

Key Responsibilities

Customer Onboarding & Success

• Onboarding Excellence: Lead the end‑to‑end onboarding journey for new clients, tailoring experiences to their size and complexity—whether through engaging webinars or personalized 1:1 sessions. Maintain a positive, solution‑oriented attitude throughout repetitive onboarding tasks.
• Tier‑1 Support: Resolve implementation queries via our ticketing system, managing high volumes while consistently meeting SLA commitments to ensure top‑notch customer satisfaction.
• Advanced Cyber Support: Partner with the Cyber team to deliver deep‑level assistance on security tools and insurance‑specific requirements, elevating the security posture of our clients.

Sales Promotion & Retention

• Retention Champion: Drive the retention rate for Stoïk Protect by delivering on the cyber‑prevention promise our Sales team has set, turning new sign‑ups into long‑term partners.
• Broker Engagement: Raise awareness among insurance brokers about the critical role Stoïk Protect plays for their clients, positioning brighthush as the trusted security partner.
• Cross‑Selling Insight: Identify opportunities for Managed Detection and Response (MDR) services during onboarding, coordinating follow‑up with Cyber and Sales teams to close the loop.

Project Management & Process Improvement

• Process Scaling: Continuously refine the onboarding workflow to increase implementation rates, providing actionable feedback and recommendations to the Product team.
• Content Creation: Develop guides, documentation, and training materials that streamline onboarding and empower customers to self‑serve.
• Cross‑Functional Collaboration: Navigate our organizational structure, working closely with Cyber, Tech, Product, and Marketing to resolve customer needs swiftly and efficiently.

Essential Qualifications

• Cybersecurity Experience: Demonstrated background in cyber security—whether through hands‑on roles, certifications, or relevant projects—is a must.
• Communication Mastery: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly to diverse audiences.
• Execution Focus: Process‑oriented mindset and a “hands‑on” attitude; you learn quickly and drive initiatives to completion.
• Sales Acumen: A natural inclination toward sales, with the skill to articulate value propositions and close upsell opportunities.
• Languages: Fluent in German and English, both spoken and written.

Preferred Qualifications

• Experience in a SaaS or B2B security environment.
• Knowledge of the insurance industry and its regulatory landscape.
• Proficiency with CRM and ticketing tools (e.g., Salesforce, Zendesk).
• Certifications such as CISSP, CISM, or CompTIA Security+.

Skills & Competencies

• Strategic thinking with a customer‑centric focus.
• Strong analytical skills to interpret usage data and drive insights.
• Adaptability in a fast‑paced, evolving market.
• Team player who thrives in cross‑functional collaborations.
• Proactive problem‑solving and conflict resolution.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Participate in continuous learning programs, including cybersecurity workshops, sales training, and leadership development.
• Gain exposure to product strategy, influencing the roadmap based on real‑world customer feedback.
• Advance into senior Customer Success, Product Management, or Cybersecurity Consulting roles.
• Join a global network of experts, attending industry conferences and contributing to thought leadership.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared mission to protect businesses from cyber threats. You’ll enjoy:

• Flexible working hours and remote‑first policies.
• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• A supportive environment where your ideas are heard and implemented.

Compensation, Perks & Benefits

While specific figures vary by experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards.
• Performance‑based bonuses tied to customer success metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible vacation policies.
• Professional development budget and tuition reimbursement.
• Equity options to share in the company’s long‑term success.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is redefining how businesses protect themselves in the digital age. You’ll work with cutting‑edge technology, collaborate with passionate experts, and see the direct impact of your work on real customers’ security and peace of mind.

Ready to take the next step in your career and help shape the future of cyber defense? Apply today and become a pivotal part of brighthush’s growth story.