Senior Cybersecurity Customer Trust Program Manager – Lead Security Communications & Incident Response Strategist – Championing Transparent Cyber Resilience for Global Enterprises at brighthush
About brighthush and the Cyber Trust Frontier
brighthush is at the cutting edge of AI‑driven supply‑chain security, empowering enterprises worldwide to streamline operations, enhance visibility, and unlock unprecedented efficiency. In an era where cyber threats evolve at breakneck speed, our mission is to build a future where every digital transaction is protected by intelligence, transparency, and trust. The Cyber Trust team is the beating heart of that promise, translating complex security concepts into clear, actionable guidance for clients, partners, and internal stakeholders. By marrying advanced technology with human‑centric communication, we create a security culture that is not only robust but also understandable to every stakeholder.
Why This Role is a Game‑Changer
In a fast‑moving, high‑visibility environment, the ability to articulate security posture, incident response, and risk mitigation to non‑technical audiences is a strategic asset. As the global economy becomes increasingly interconnected, the demand for robust cybersecurity programs that build trust and transparency has never been higher. The Senior Cybersecurity Customer Trust Program Manager will serve as the bridge between our security experts, sales teams, and customers, ensuring that every communication—whether a routine update or a crisis response—reinforces trust and demonstrates brighthush’s unwavering commitment to safeguarding its clients’ interests.
Key Responsibilities
- Strategic Communication Leadership: Design, implement, and oversee a comprehensive security communications strategy that aligns with brighthush’s brand values and customer expectations.
- Content Development: Create clear, concise, and engaging technical and non‑technical materials, including incident response playbooks, security awareness training modules, white papers, executive briefings, and customer newsletters.
- Cross‑Functional Collaboration: Partner with security, presales, sales, and account management teams to translate technical findings into customer‑friendly narratives and to prepare teams for challenging conversations.
- Incident Communication Management: Lead the coordination of customer‑facing communications during security events, ensuring timely, accurate, and transparent messaging across all channels.
- Data‑Driven Decision Making: Aggregate and analyze data from multiple sources—security metrics, customer feedback, market trends—to inform strategy and measure program effectiveness.
- Continuous Improvement: Evaluate existing processes, adopt new tools, and implement best practices to enhance the efficiency and impact of the Security Communications program.
- Stakeholder Reporting: Track, analyze, and report on key performance indicators, providing insights to senior leadership and adjusting tactics as needed.
- Thought Leadership: Represent brighthush at industry events, webinars, and partner engagements, positioning the company as a trusted authority in cybersecurity.
- Mentorship & Knowledge Sharing: Coach junior communications staff and cross‑functional teammates on effective messaging techniques and security best practices.
- Compliance & Governance: Ensure all communications adhere to regulatory requirements, internal policies, and industry standards such as GDPR, CCPA, and ISO/IEC 27001.
Essential Qualifications
- Minimum of 5 years of program management or professional consulting experience in a cybersecurity or technology environment.
- Demonstrated experience developing and delivering training or educational content on incident response, security awareness, or related cybersecurity topics.
- Proven ability to partner cross‑functionally with technical and non‑technical teams, including presales, sales, and customer account teams, to articulate the organization’s security posture.
- Hands‑on experience supporting customer‑facing communications during security events or incidents, including participation in sensitive or high‑stakes customer calls.
- Bachelor’s degree in Communications, Business Management, Computer Science, or a closely related field.
Preferred Qualifications
- Background in IT security and/or cloud technology, with exposure to incident response, security operations, or public relations.
- Exceptional communication skills, with the ability to distill complex technical concepts into clear, actionable language for diverse audiences.
- Strong analytical mindset, using data and metrics to identify gaps, drive improvements, and measure success.
- Experience with security awareness platforms, learning management systems, or content management tools.
- Certifications such as CISSP, CISM, or CompTIA Security+ are a plus.
Core Skills & Competencies
- Strategic Thinking: Ability to develop long‑term communication plans that support business objectives.
- Project Management: Proven track record of managing multiple initiatives simultaneously, meeting deadlines, and staying within budget.
- Stakeholder Management: Skilled at building relationships with senior leaders, technical teams, and external partners.
- Adaptability: Comfortable working in a fast‑paced, evolving environment and handling unexpected challenges with composure.
- Data Literacy: Proficiency in collecting, interpreting, and presenting data to inform decisions.
- Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting trust.
Career Growth & Learning Pathways
At brighthush, your professional development is a priority. As a Cyber Trust Program Manager, you will:
- Lead high‑impact projects that shape the company’s security narrative and influence global customer relationships.
- Collaborate with senior executives, gaining exposure to strategic decision‑making and corporate governance.
- Participate in cross‑functional initiatives, expanding your skill set beyond communications into areas such as incident response, risk assessment, and product security.
- Access continuous learning resources, including industry certifications, workshops, and conferences.
- Benefit from a mentorship program that pairs you with seasoned leaders in cybersecurity and communications.
- Earn recognition through brighthush’s internal awards program for innovation, customer impact, and leadership.
Work Environment & Culture at brighthush
brighthush thrives on a culture of innovation, transparency, and inclusion. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly virtual town halls and cross‑team huddles.
- Collaborative tools such as Slack, Microsoft Teams, and Asana.
- Regular knowledge‑sharing sessions and lunch‑and‑learn webinars.
- A commitment to work‑life balance, with flexible schedules and generous time‑off policies.
- A vibrant community of professionals who value diversity, equity, and belonging.
- Annual hackathons and innovation challenges that encourage creative problem‑solving.
- Access to a global network of experts, partners, and industry leaders.
Compensation, Perks, and Benefits
We offer a competitive base salary ranging from $114,104 to $135,000, commensurate with experience and qualifications. In addition:
- Annual performance bonus or commission program.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with company match.
- Flexible paid time off and paid holidays.
- Corporate fitness program and wellness stipend.
- Voluntary benefits such as legal plans, accident and hospital indemnity, pet insurance, and more.
- Professional development budget and tuition reimbursement.
- Employee stock purchase plan (ESPP) and equity options.
- Access to a global learning platform with courses on leadership, technology, and soft skills.
Our Values & Commitment to Inclusion
At brighthush, we live our values every day: integrity, customer obsession, innovation, and collaboration. We are proud to foster an environment where every voice is heard, and every team member can thrive. We are an equal‑opportunity employer and welcome applicants from all backgrounds, including those with diverse professional, personal, and volunteer experiences.
Ready to Shape the Future of Cyber Trust?
If you are passionate about building trust through clear, impactful communication and thrive in a dynamic, customer‑centric environment, we want to hear from you. Bring your expertise, curiosity, and commitment to excellence, and help us lead the next generation of secure, transparent supply‑chain solutions.