Seasoned Dutch‑Language Remote Customer Support Specialist – Multilingual Tolling & Operations Expert (Part‑Time & Full‑Time) – Join brighthush

About brighthush and the Future of European Mobility

brighthush is not just a technology partner – we are the catalyst that turns complex road networks into seamless, intelligent ecosystems. With a portfolio that spans intelligent transportation systems, digital tolling, and smart logistics solutions, we empower governments, transport operators, and everyday drivers to move faster, safer, and more sustainably. Our latest flagship initiative is the rollout of a cutting‑edge electronic tolling platform in the Netherlands, a system that will streamline payments, reduce congestion, and enhance safety for millions of road users.

As part of this ambitious project, we are building a world‑class customer support team that will serve transport companies, logistics operators, and individual drivers across Europe. If you are a fluent Dutch speaker who thrives in a fast‑paced, remote environment and you want to be part of a project that shapes the future of mobility, brighthush invites you to join us.

Why brighthush is the Right Choice for Your Career

• Impact at Scale – Your work will directly support thousands of drivers and logistics fleets, ensuring smooth onboarding, seamless payments, and timely debt communication.
• Remote Flexibility – Work from anywhere in Portugal (or from your current location) with a fully remote setup that supports both part‑time and full‑time schedules.
• Career Growth – Gain exposure to international operations, cross‑functional collaboration, and the opportunity to progress into senior support, process improvement, or project management roles.
• Competitive Compensation – Earn a gross monthly package of €1,463–€1,585, plus meal allowance, holiday bonuses, health insurance, and performance‑based incentives.
• Learning & Development – Participate in a comprehensive 6–10 day training program covering product knowledge, customer service best practices, and advanced problem‑solving techniques.

Key Responsibilities

As a Dutch Remote Customer Support Specialist, you will be the frontline advocate for our tolling system users. Your day‑to‑day tasks will include:

• Providing high‑quality support via phone, email, and live chat to transport companies, logistics operators, and drivers with vehicles over 3.5 tons.
• Assisting customers with registration, onboarding, and activation of onboard devices (OBUs).
• Handling payment inquiries, processing refunds, and communicating debt notices in a clear, empathetic manner.
• Ensuring accurate data entry and documentation in our CRM and billing systems.
• Collaborating with internal teams (Operations, Billing, Technical Support) to identify process gaps and propose improvements.
• Maintaining compliance with data protection regulations and internal quality standards.
• Participating in shift rotations, including weekends, to provide 24/7 coverage until 30 June 2026.
• Contributing to continuous improvement initiatives such as knowledge base updates, FAQ enhancements, and customer journey mapping.

Essential Qualifications

• Native or near‑native Dutch speaker (C2 level or higher).
• Fluent English (minimum B2 level).
• Strong written and verbal communication skills in both Dutch and English.
• Experience in customer support, preferably in a telecom, transportation, or fintech environment.
• Ability to work independently, manage time effectively, and thrive in a remote, fast‑paced setting.
• Comfort with rotational shift work, including weekends and holidays.
• Analytical mindset with solid problem‑solving abilities.
• Proficiency with CRM systems, Microsoft Office, and basic troubleshooting tools.
• Fresh graduates are encouraged to apply – we value enthusiasm, adaptability, and a willingness to learn.

Preferred Qualifications (Nice to Have)

• Experience with tolling or electronic payment systems.
• Knowledge of European transport regulations and logistics operations.
• Multilingual capabilities beyond Dutch and English.
• Prior remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies for Success

• Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help users navigate challenges.
• Technical Aptitude – Quick learning of new software, troubleshooting hardware issues, and interpreting technical documentation.
• Communication Excellence – Clear, concise, and professional communication across multiple channels.
• Process Orientation – Attention to detail, adherence to SOPs, and a proactive approach to process improvement.
• Team Collaboration – Ability to work cross‑functionally with engineering, finance, and operations teams.
• Adaptability – Comfortable with change, new tools, and evolving customer needs.

Training & Onboarding

We invest in your success from day one. Your onboarding journey includes:

• 6–10 working days of intensive training (8 hours per day) delivered fully remotely.
• Hands‑on product training covering the tolling platform, onboard devices, and payment workflows.
• Process and compliance training to ensure you meet our quality standards.
• Communication and customer‑service workshops to sharpen your skills.
• Paid training stipend upon successful completion of the program.

Compensation & Benefits

• Gross Monthly Salary – €1,463–€1,585 (dependent on housing benefit option).
• Meal Allowance – €7 per day (tax‑exempt).
• Holiday & Christmas Allowances – Paid monthly.
• Health Insurance – Comprehensive coverage from day one.
• Performance Bonus – Project‑dependent, rewarding outstanding service and revenue contributions.
• Apartment Benefit Option – Flexible housing support for those relocating to Portugal.

Work Model & Contract Details

• Remote Work – 100 % remote role based on a Portugal contract.
• Schedule – Part‑time or full‑time positions available; rotational shift work including weekends until 30 June 2026.
• Contract Length – 12‑month fixed‑term, renewable up to permanent status after 2 years.
• Legal Framework – Portuguese employment contract with full legal benefits.
• Leave & Holidays – 22 days annual leave under Portuguese law; public holiday compensation if worked.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a customer support specialist, you will:

• Gain exposure to cross‑functional projects that shape the future of digital tolling.
• Develop expertise in European transport regulations, billing systems, and customer experience design.
• Progress into senior support roles, process improvement leads, or project management positions.
• Participate in internal training programs, certifications, and conferences.
• Benefit from mentorship and coaching from experienced professionals across the organization.

Company Culture & Work Environment

brighthush is built on a foundation of innovation, collaboration, and respect for diversity. Our culture encourages:

• Open communication and transparent decision‑making.
• Work‑life balance, especially for remote employees.
• Inclusive practices that celebrate different backgrounds and perspectives.
• Continuous feedback loops that empower employees to grow.
• Community engagement initiatives that give back to the regions we serve.

How to Apply

If you are ready to make a tangible impact on European mobility, bring your Dutch language skills, customer‑service passion, and remote work readiness to brighthush, we want to hear from you. Click the button below to submit your application and join a team that is redefining the future of road transport.

Apply to brighthush Today

Closing Statement

Join brighthush and become part of a transformative project that connects people, vehicles, and infrastructure across Europe. Your expertise will help thousands of drivers and logistics operators navigate the new digital tolling landscape with confidence and ease. Embrace the flexibility of remote work, the excitement of international collaboration, and the satisfaction of contributing to a sustainable, efficient transportation ecosystem. We look forward to welcoming you aboard.