Senior Data Analyst – Customer Analytics & Retention Strategy Lead – Driving Data‑Driven Growth & Customer Success at brighthush

About brighthush

brighthush is more than a technology provider; we are the catalyst that transforms the insurance ecosystem into a data‑centric, customer‑first environment. With a portfolio that spans over 35,000 partners—including insurers, repair shops, automakers, and parts suppliers—we empower our clients to deliver seamless, AI‑enhanced experiences that keep people moving forward when it matters most. Our culture is built on five pillars: Integrity, Customer‑Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. These values guide every decision, every product, and every interaction, ensuring that every voice is heard and every contribution drives tangible impact.

The Opportunity

As a Senior Data Analyst – Customer Analytics & Retention Strategy Lead, you will become a cornerstone of brighthush’s newly formed Customer Analytics team within Client Success. Your mission: turn raw customer data into actionable insights that directly influence retention, growth, and operational excellence across our client base. You will partner with leaders in Product, Sales, Operations, and Client Success to shift the organization from reactive reporting to proactive, insight‑led partnership. This is a chance to shape the future of insurance technology and help our partners create experiences that truly matter.

What You’ll Do

• Insight Development: Translate complex customer performance data into clear, measurable outcomes—product adoption, expansion opportunities, operational efficiency, and client satisfaction. Craft narratives that guide strategic decisions.
• Dashboard & Report Design: Build, maintain, and own BI dashboards that track customer health metrics, adoption rates, churn risk, and engagement levels. Ensure dashboards are intuitive, actionable, and aligned with business goals.
• Reporting Excellence: Deliver repeatable analytics and reporting deliverables that improve reporting efficiency and insight quality. Automate data pipelines and standardize reporting templates.
• Cross‑Functional Collaboration: Work closely with Client Success leadership, Product, Sales, and Operations to surface trends and recommend actionable strategies. Facilitate workshops and data storytelling sessions.
• Advanced Analytics: Apply regression, clustering, and predictive modeling to forecast customer behavior and identify high‑impact opportunities. Experiment with machine learning techniques to enhance predictive accuracy.
• Data Governance: Monitor data quality, enforce governance standards, and ensure compliance with privacy regulations such as GDPR and CCPA. Champion data stewardship across the organization.
• Stakeholder Communication: Translate complex analytical findings into compelling narratives that resonate with both technical and non‑technical audiences. Present insights to executive leadership and client stakeholders.
• Process Automation: Identify and implement workflow automation to streamline analytics processes and reduce manual effort. Leverage scripting, scheduling, and orchestration tools.
• Strategic Thought Leadership: Contribute to the development of brighthush’s data strategy, including data architecture, analytics roadmaps, and governance frameworks.

Essential Qualifications

• 5+ years of experience in analytics, BI, or data analysis roles, preferably supporting Customer Success or customer‑facing functions.
• Advanced SQL proficiency for data extraction, transformation, and loading across relational and cloud data warehouses.
• Hands‑on experience with Tableau, Power BI, Looker, or comparable BI platforms, including dashboard development and performance tuning.
• Strong foundation in statistical analysis—including regression, ANOVA, cluster analysis, and factor analysis—applied to real business problems.
• Programming skills in Python or R for data manipulation, automation, and advanced analytics. Familiarity with libraries such as pandas, scikit‑learn, or tidyverse.
• Exceptional written and verbal communication skills, with the ability to distill complex insights into actionable recommendations for diverse audiences.
• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field. Master’s degree or relevant certifications (e.g., Microsoft Certified: Data Analyst Associate, Tableau Desktop Specialist) are a plus.

Preferred Qualifications

• Experience in the insurance or insurtech industry, with an understanding of underwriting, claims, or policy lifecycle.
• Familiarity with modern data stack tools such as dbt, BigQuery, Snowflake, or Redshift.
• Exposure to predictive/prescriptive analytics and AI/ML‑assisted analysis, including model deployment and monitoring.
• Track record building customer health scores, churn models, or adoption analytics that have driven measurable business outcomes.
• CRM platform experience, especially brighthush, and ability to extract and analyze CRM data.
• AI literacy, including prompt engineering and understanding of agentic AI frameworks.
• Demonstrated intellectual curiosity, ownership mentality, collaboration, adaptability, and business acumen.
• Strong judgment and stakeholder translation skills, aligned with Gartner’s “questionnaire” concept for data‑driven decision making.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Technical Proficiency: Mastery of SQL, BI tools, and programming languages; comfort with cloud data platforms.
• Communication: Clear, concise storytelling that translates numbers into business impact.
• Collaboration: Proven track record of working effectively across cross‑functional teams.
• Project Management: Ability to prioritize tasks, manage timelines, and deliver high‑quality outputs under tight deadlines.
• Continuous Learning: Passion for staying current with emerging analytics techniques, tools, and industry trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the data you work with. You will:

• Lead high‑impact projects that shape the future of insurance technology and customer experience.
• Collaborate with senior leaders across Product, Sales, Operations, and Client Success, gaining exposure to strategic decision‑making.
• Advance your analytical skill set through mentorship, internal training programs, and access to cutting‑edge tools and platforms.
• Drive initiatives that influence company‑wide data strategy, governance, and analytics culture.
• Earn recognition and rewards for delivering measurable business outcomes, including performance bonuses and stock‑based compensation.
• Participate in industry conferences, hackathons, and professional communities to broaden your network and expertise.

Work Environment & Culture

Our culture is a blend of collaboration, transparency, and relentless innovation. At brighthush, you will experience:

• Flexible work arrangements, including remote and hybrid options, to support work‑life balance.
• A collaborative, inclusive environment where diverse perspectives are celebrated and every voice is heard.
• Regular knowledge‑sharing sessions, hackathons, and cross‑team workshops that foster continuous learning.
• Access to a vibrant community of data professionals, product innovators, and industry experts through internal forums and external events.
• A supportive leadership team that values ownership, curiosity, and a growth mindset.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base salary range: $84,724 – $120,000, commensurate with experience and qualifications.
• Performance‑based bonus and commission opportunities tied to key metrics such as customer retention, adoption, and revenue growth.
• 401(k) plan with company match to help you build a secure financial future.
• Paid time off (PTO) and a generous holiday schedule to recharge and spend time with loved ones.
• Comprehensive health, dental, and vision insurance plans, including mental health resources and wellness stipends.
• Wellness programs featuring fitness stipends, mindfulness sessions, and access to health‑tech partners.
• Tuition reimbursement and continuous learning stipend to support your professional development.
• Employee Stock Purchase Plan (ESPP) that allows you to invest in the company’s growth.
• Additional perks such as flexible workspaces, tech allowances, and employee referral bonuses.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining the insurance landscape. You will:

• Work on projects that have a direct, measurable impact on millions of customers worldwide.
• Collaborate with some of the brightest minds in data, product, and customer success.
• Benefit from a culture that values curiosity, ownership, and continuous improvement.
• Enjoy a flexible, supportive work environment that empowers you to thrive both professionally and personally.
• Receive a rewards package that recognizes your contributions and supports your long‑term growth.

Ready to Make an Impact?

If you are a data enthusiast who thrives on turning numbers into narratives, who loves collaborating across teams, and who is eager to drive customer success in the insurance sector, we want to hear from you. Apply today and help us shape a world where life just works.