Senior Federal Customer Success Manager – Driving Adoption, Retention, and Advocacy for U.S. Government Agencies – Strategic Post‑Sales Leader at brighthush

About brighthush

brighthush is a trailblazer in the federal technology arena, dedicated to safeguarding and accelerating software delivery for mission‑critical applications across the United States. With a relentless focus on innovation, brighthush empowers government agencies to modernize their software development lifecycles, elevate security postures, and achieve tangible business outcomes. Our solutions are trusted by the Department of Defense, the intelligence community, and a broad spectrum of civilian agencies, ensuring that every line of code meets the highest standards of safety, reliability, and compliance.

Why Join brighthush?

At brighthush, you’ll immerse yourself in a culture that celebrates curiosity, collaboration, and continuous learning. We are proud of our industry recognitions, including being named a leader in leading market research reports and receiving multiple industry awards for innovation in software security and AI compliance. Our workplace is built on principles of diversity, inclusion, and work‑life balance, offering:

• Competitive base salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Generous paid time off, including parental leave and volunteer time off
• Flexible work arrangements and a supportive remote‑first environment
• Ongoing professional development, certifications, and tuition reimbursement
• Access to cutting‑edge AI tools and a culture that encourages experimentation

Role Overview

The Senior Federal Customer Success Manager at brighthush is a strategic post‑sales advisor who partners with U.S. government agencies to unlock the full value of our solutions. You will lead a portfolio of federal, state, local, and education customers, driving adoption, retention, and expansion while ensuring a seamless, proactive customer experience. Your influence will shape the future of government software security and supply chain resilience.

Key Responsibilities

• Accelerate Time‑to‑Value: Design and execute structured onboarding programs that help customers achieve measurable outcomes quickly, ensuring early wins that build momentum.
• Strategic Guidance: Translate customer goals into actionable plans, aligning brighthush capabilities with desired success metrics and long‑term objectives.
• Proactive Engagement: Use telemetry, usage signals, and lifecycle milestones to prioritize outreach and preemptively address risks before they impact delivery.
• Health Monitoring: Maintain a clear view of customer health, identify early warning signs, and collaborate with internal teams to mitigate risks and sustain momentum.
• Outcome‑Driven Leadership: Focus on value realization rather than reactive support, ensuring that every interaction moves the customer toward success and measurable ROI.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, Support, and Services to orchestrate the right expertise at the right time, ensuring a unified customer journey.
• Voice of the Customer: Capture feedback, surface pain points, and advocate for product improvements that enhance the overall customer experience.
• Growth & Advocacy: Identify expansion opportunities, nurture champions, and coordinate storytelling that elevates customer advocacy and referenceability.
• GenAI Integration: Leverage GenAI tools as a thought partner to enhance analysis, planning, and communication, while applying sound judgment and adhering to responsible AI guidelines.

What Success Looks Like

• Customers reach value faster and demonstrate clear adoption metrics.
• Engagement is proactive, structured, and outcome‑focused.
• Renewal confidence is high, supported by evidence of value and stakeholder alignment.
• Expansion opportunities are consistently identified and shared with Sales.
• Customer advocacy and referenceability grow through identified champions and compelling success stories.
• Execution is repeatable and scalable across a broader portfolio.

Essential Qualifications

• U.S. civilian status.
• 4–6 years of experience in federal customer success, technical account management, solutions consulting, or support engineering roles focused on U.S. government customers.
• Deep familiarity with civilian agencies, the Department of Defense, and intelligence community customers.
• Expertise navigating complex stakeholder environments, including government employees, contractors, and systems integrators.
• Technical credibility in modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
• Exceptional communication skills, with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.
• Comfort operating in a fast‑paced environment that demands prioritization, focus, and disciplined execution across a portfolio.
• Demonstrated ownership, bias for action, and the ability to manage multiple priorities with disciplined execution.

Preferred Qualifications

• Experience working in FedRAMP, air‑gapped, or regulated environments.
• Background with state, local, and education customers.
• Hands‑on experience with software supply chain management.
• Strong GenAI fluency and a proven habit of using AI tools to improve execution, quality, and speed.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Customer‑centric mindset with a passion for delivering measurable outcomes.
• Strong project management and organizational skills.
• Ability to synthesize complex technical information into clear, actionable insights.
• Collaborative spirit and the ability to influence cross‑functional teams.
• Adaptability to evolving technology landscapes and regulatory requirements.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Mentorship from senior leaders in customer success and product strategy.
• Internal and external training programs, including certifications in cloud security, DevOps, and AI ethics.
• Opportunities to lead cross‑functional initiatives and shape product roadmaps.
• Clear pathways to senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote‑first model empowers you to work from anywhere while staying connected through regular virtual town halls, hackathons, and knowledge‑sharing sessions. We celebrate diversity, foster inclusion, and encourage every team member to bring their authentic self to work.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid parental leave and flexible vacation policies.
• Paid volunteer time off (VTO) to support community engagement.
• Access to cutting‑edge AI tools and a culture that encourages experimentation.

How to Apply

Ready to make a tangible impact on government software security? Submit your application through our career portal and join a team that values innovation, collaboration, and customer success. We look forward to exploring how your expertise can help brighthush continue to lead the industry and empower federal agencies to achieve their mission objectives.

Apply now and become a pivotal part of brighthush’s journey to redefine software security for the public sector.