Senior Data Entry Specialist – Remote Customer Support & Account Management – Precision Data Accuracy & Excel Mastery

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that empowers businesses to streamline operations, elevate customer experiences, and unlock data‑driven insights. With a global footprint and a commitment to innovation, brighthush partners with leading brands across retail, distribution, and e‑commerce to deliver seamless, data‑centric solutions. Our culture thrives on collaboration, continuous learning, and a passion for turning complex challenges into elegant, scalable outcomes.

Why This Role Matters

As a Senior Data Entry Specialist at brighthush, you will be the linchpin that keeps our client accounts running smoothly. Your meticulous attention to detail, analytical mindset, and customer‑first attitude will ensure that every data point—whether it’s item maintenance, promotions, new product launches, or pricing—reflects the highest standards of accuracy. In a fully remote environment, you’ll collaborate with cross‑functional teams, build lasting client relationships, and drive continuous improvement across our suite of business software.

Key Responsibilities

• Data Accuracy & Integrity: Maintain and audit data across multiple platforms, ensuring 99.9% accuracy in item records, pricing, and promotional details.
• Client Account Management: Serve as the primary point of contact for major accounts, addressing inquiries, troubleshooting issues, and providing proactive support.
• Cross‑Functional Collaboration: Work closely with Sales, Product, IT, and Finance teams to coordinate item updates, launch new products, and execute pricing strategies.
• Process Optimization: Identify bottlenecks in data workflows, propose automation solutions, and implement best practices to increase efficiency.
• Reporting & Analytics: Generate regular reports on data quality, account performance, and trend analysis; present findings to stakeholders.
• Training & Knowledge Sharing: Mentor junior team members, develop training materials, and conduct knowledge‑transfer sessions on data standards and tools.
• Compliance & Governance: Ensure all data handling complies with industry regulations, internal policies, and client contractual obligations.

Essential Qualifications

• 3–5 years of experience in customer or account management, preferably within a data‑centric or retail environment.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, INDEX/MATCH, macros).
• Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations.
• Excellent written and verbal communication skills, capable of crafting clear, concise client communications.
• Experience with data management systems (e.g., ERP, CRM, or specialized inventory platforms) is highly desirable.
• Self‑motivated, detail‑oriented, and comfortable working independently in a 100% remote setting.

Preferred Qualifications

• Background in supply chain, logistics, or retail operations.
• Familiarity with data visualization tools such as Power BI, Tableau, or Looker.
• Experience with scripting or automation (Python, VBA) to streamline data processes.
• Knowledge of data governance frameworks and data quality metrics.
• Previous experience managing large, complex client portfolios.

Core Skills & Competencies

• Data Literacy: Ability to clean, validate, and interpret data sets.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust.
• Problem‑Solving: Creative thinker who can troubleshoot issues and propose innovative solutions.
• Project Management: Skilled at juggling multiple priorities, meeting deadlines, and coordinating with stakeholders.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving business needs.
• Team Collaboration: Strong interpersonal skills to work effectively across departments and remote teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Data Entry Specialist, you will have the chance to:

• Progress to a Data Operations Manager role, overseeing larger teams and more complex data initiatives.
• Transition into Product Management or Business Analysis by leveraging your deep understanding of data flows and client needs.
• Participate in continuous learning programs, including certifications in Excel, Power BI, and data governance.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in data management and customer experience.
• Lead cross‑functional projects that shape the future of brighthush’s data strategy and client solutions.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Key highlights include:

• Fully Remote Flexibility: Work from anywhere with a reliable internet connection; flexible hours to accommodate global clients.
• Collaborative Tools: Access to Slack, Microsoft Teams, Asana, and a robust knowledge base that keeps everyone connected.
• Inclusive Community: Regular virtual coffee chats, diversity & inclusion initiatives, and employee resource groups.
• Recognition & Rewards: Quarterly performance bonuses, spot awards, and public shout‑outs for exceptional contributions.
• Wellness & Support: Comprehensive health benefits, mental health resources, and a stipend for home office upgrades.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior data specialists.
• Performance‑based bonuses tied to data quality metrics and client satisfaction.
• Health, dental, and vision insurance for employees and dependents.
• 401(k) matching program to support long‑term financial planning.
• Paid time off, sick leave, and parental leave policies that respect personal commitments.
• Annual professional development budget for courses, certifications, and conferences.
• Technology stipend for high‑performance laptops, monitors, and ergonomic accessories.

How to Apply

If you thrive on precision, enjoy collaborating with diverse teams, and are eager to make a tangible impact on client success, we want to hear from you. Click the link below to submit your application and join the brighthush family.

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Join brighthush Today

At brighthush, your expertise will shape the backbone of our client relationships and drive the next wave of data innovation. We celebrate curiosity, champion growth, and reward excellence. If you’re ready to elevate your career, bring your passion for data, and contribute to a culture that values every voice, apply now and become a pivotal part of our remote team.