Senior Data‑Driven Customer Success Analyst – Pipeline Optimization & Engagement Champion – Leading Inclusive Housing Finance Innovation at brighthush – Remote, Full‑Time

About brighthush

brighthush is more than a fintech startup; it is a movement that is reshaping the housing landscape across the United States. By marrying advanced data science, artificial intelligence, and a relentless focus on customer experience, we empower property managers, landlords, and renters alike to navigate the leasing process with confidence and clarity. Our platform reduces risk, unlocks new opportunities, and opens doors for renters who have historically been excluded from the market.

From a modest beginning to a recognized leader in real‑estate technology, brighthush has grown on the pillars of innovation, integrity, and impact. We foster a culture that prizes curiosity, collaboration, and continuous learning. Whether you are a seasoned professional or just starting your career, you will find a supportive environment where your ideas can shape the future of housing finance.

Why This Role Matters

In the fast‑moving world of fintech, the customer experience is the ultimate differentiator. As a Senior Data‑Driven Customer Success Analyst, you will be the bridge that turns raw data into actionable insights, ensuring that every client feels heard, supported, and empowered. Your work will directly influence product enhancements, strategic decisions, and ultimately the financial well‑being of thousands of renters and property owners.

We’re not just looking for someone to fill a role; we’re looking for a partner who shares our passion for inclusion, data, and customer success. If you thrive on turning numbers into narratives and building relationships that matter, this is the place for you.

Your Impact

Imagine a day where you start by reviewing a real‑time dashboard that shows the health of our deal pipeline, then move on to a one‑on‑one call with a property manager who’s just launched a new community. You’ll capture their feedback, translate it into data points, and collaborate with product and engineering to iterate on features that reduce friction for both sides. Your insights will help us:

• Reduce time‑to‑close by 15% through smarter follow‑up workflows.
• Increase upsell opportunities by identifying high‑value clients early.
• Improve customer satisfaction scores by proactively addressing pain points.
• Drive product roadmap decisions that align with real‑world needs.

Key Responsibilities

• Pipeline Management: Maintain a real‑time view of the deal pipeline, ensuring accurate forecasting, timely follow‑ups, and alignment with sales and product teams. Use data dashboards to track key metrics such as conversion rates, average deal size, and time‑to‑close.
• Customer Engagement: Serve as the primary point of contact for a portfolio of clients, conducting regular check‑ins, gathering feedback, and ensuring a seamless onboarding experience. Build trust through proactive communication and timely resolution of concerns.
• Data Collection & Analysis: Collect, clean, and analyze customer data to identify trends, pain points, and opportunities for upsell or cross‑sell initiatives. Leverage statistical techniques to uncover hidden patterns and forecast future behavior.
• Reporting & Insights: Produce weekly and monthly reports that translate raw data into actionable insights for stakeholders across the organization. Present findings in clear, concise narratives that drive decision‑making.
• Process Improvement: Collaborate with product and engineering teams to refine data collection methods, automate reporting, and streamline customer workflows. Champion continuous improvement initiatives that enhance efficiency and customer satisfaction.
• Collaboration: Work closely with Sales, Product, and Support to ensure a unified customer experience and to drive continuous improvement. Act as a liaison between technical teams and end‑users, translating complex data into user‑friendly insights.
• Customer Advocacy: Champion the voice of the customer within the organization, ensuring that product roadmaps and feature priorities reflect real‑world needs and pain points.

Essential Qualifications

• Bachelor’s degree in Business, Economics, Statistics, Computer Science, or a related field, or equivalent professional experience.
• Strong quantitative and analytical skills, with proficiency in Excel, SQL, or similar data tools.
• Excellent written and verbal communication in English, capable of translating complex data into clear, concise narratives.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Availability to work an 8‑hour day between 8 am–7 pm EST, plus one weekend day per week.
• Experience with customer success or account management roles is a plus, but not required.

Preferred Qualifications

• Experience with CRM platforms and analytics dashboards.
• Familiarity with fintech or real‑estate technology products.
• Background in data visualization or storytelling with data.
• Knowledge of leasing, property management, or tenant screening processes.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex datasets, identify patterns, and recommend data‑driven actions.
• Customer‑Centric Mindset: Passion for understanding customer needs and turning insights into tangible improvements.
• Communication: Clear, persuasive communication across technical and non‑technical audiences.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Engineering, and Support.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.
• Project Management: Ability to manage multiple initiatives simultaneously, meeting deadlines and quality standards.

Tools & Technologies

• brighthush – internal communication and collaboration platform.
• brighthush – virtual meeting tool for client and internal stakeholder interactions.
• brighthush – data manipulation and analysis suite.
• brighthush – database querying tool (basic proficiency preferred).
• Exposure to CRM, analytics, and visualization tools is advantageous.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is a shared responsibility. As a Customer Success Analyst, you’ll have access to:

• Structured mentorship from senior analysts and product leaders.
• Regular training sessions on data analytics, customer success best practices, and fintech industry trends.
• Opportunities to lead cross‑functional projects that impact product roadmap and customer satisfaction.
• Clear promotion pathways to Senior Analyst, Customer Success Manager, Product Analyst, or even leadership roles in Customer Success or Product.
• Support for external certifications (e.g., Certified Customer Success Manager, Data Analytics certifications).
• Access to a learning library of courses, webinars, and industry conferences.

Work Environment & Company Culture

brighthush is a fully remote, United States‑based team that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency: Open communication channels, regular town halls, and an inclusive decision‑making process.
• Innovation: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Community: Virtual coffee breaks, team‑building events, and a robust employee resource group network.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Well‑being: Resources for mental health, fitness, and personal development.

Compensation & Benefits

We offer a competitive salary range of $50,000 – $60,000 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• 401(k) retirement plan with company match.
• Comprehensive health, dental, and vision insurance plans.
• Parental leave policy that supports both maternity and paternity needs.
• Professional development stipend for courses, conferences, and certifications.
• Flexible work schedule and the ability to work from anywhere in the United States.
• Annual performance bonus potential.
• Employee referral program with attractive rewards.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to democratize housing finance. You’ll work alongside passionate professionals who are dedicated to building products that make a real difference. Your analytical insights will directly influence the customer experience, product roadmap, and ultimately the financial well‑being of thousands of renters and property owners.

We’re looking for a curious, data‑savvy individual who is eager to learn, collaborate, and grow. If you’re ready to make an impact, drive customer success, and shape the future of fintech, we want to hear from you.

How to Apply

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re excited about this role and how your skills align with our mission. We look forward to exploring how you can contribute to the brighthush team.