Senior Digital Customer Success Manager – Americas – Enterprise Adoption & Revenue Expansion Champion Driving Customer Delight at brighthush

Introduction: Join the Movement that is Redefining Software Delivery

At brighthush, we’re not just building a product – we’re creating a movement that empowers engineering teams to ship faster, safer, and more frequently. Our cloud‑native feature‑flag platform blends real‑time telemetry, automated rollouts, and instant rollback into a single, intuitive experience. The result? Developers can experiment with confidence, product managers can validate hypotheses in production, and end users enjoy flawless software.

Founded on collaboration, data‑driven decision making, and relentless customer focus, brighthush has evolved from a niche DevOps startup into a global technology leader. We serve a diverse portfolio of enterprises – from fintechs and health‑tech firms to e‑commerce giants – helping them unlock the full value of continuous delivery while reducing risk and accelerating time‑to‑market.

Our mission is simple: enable every engineering team to ship confidently and every customer to experience flawless software. Whether you’re a senior engineer, a product manager, or a C‑suite executive, brighthush provides the tools, insights, and support you need to turn continuous delivery into a competitive advantage.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll be part of a high‑velocity, customer‑centric organization that blends the agility of a startup with the resources of a global tech powerhouse. You’ll work alongside some of the brightest minds in software engineering, product, data science, and customer success, and you’ll have the opportunity to shape the future of our Digital‑Led Customer Success (CS) organization.

We champion a culture of transparency, continuous learning, and empowerment – where your ideas can directly influence product strategy and customer outcomes. If you thrive in an environment that rewards curiosity, ownership, and impact, brighthush is the place to grow your career.

What sets us apart

• Fast‑paced growth with a clear roadmap for scaling our platform and customer base.
• Data‑first mindset that turns telemetry into actionable insights for both engineering and customers.
• Cross‑functional collaboration that breaks down silos and accelerates innovation.
• Commitment to employee well‑being, professional development, and community impact.

Compensation & Benefits

Our total rewards package is designed to attract and retain top talent. While base salary varies by geographic zone, you can expect a comprehensive benefits suite that includes:

• Competitive health, vision, and dental insurance plans.
• Mental health and wellness programs, including counseling and mindfulness resources.
• Generous paid time off, flexible work arrangements, and a remote‑first policy with optional in‑office hubs.
• Stock‑based compensation (RSUs) to share in the company’s success.
• Professional development budget and learning stipend for courses, certifications, and conferences.
• On‑site wellness amenities, community events, and volunteer days for in‑office locations.
• Employee referral bonuses and a culture of recognition.

Role Overview

As the Senior Digital Customer Success Manager for the Americas, you will be the primary point of contact for our post‑sales customer base. You will lead a high‑impact, data‑driven CS strategy that blends 1:many outreach with personalized technical guidance. Your mission is to accelerate adoption, mitigate risk, and drive expansion across a large portfolio of enterprise customers – all while building a best‑in‑class Digital‑Led CS organization at brighthush.

You will own the end‑to‑end customer journey, from onboarding to renewal, and you will be the voice that translates customer feedback into product enhancements. By combining analytical rigor with empathetic communication, you will help our customers achieve their business objectives and become advocates for brighthush.

Key Responsibilities

• Customer Onboarding & Activation – Use journey analytics to identify customers needing extra support. Orchestrate 1:many marketing campaigns and 1:1 onboarding sessions to ensure every account is fully activated and deriving value.
• Risk Identification & Mitigation – Leverage product telemetry and behavioral signals to proactively flag at‑risk customers. Design and execute both mass‑communication and individualized mitigation plans, coordinating with cross‑functional teams.
• Technical Guidance & Adoption – Serve as the subject‑matter expert on brighthush’s feature‑flag platform. Provide best‑practice implementation advice, troubleshoot complex technical scenarios, and champion continuous improvement.
• Prescriptive Selling & Expansion – Monitor customer usage against their business goals. Identify upsell opportunities for additional products, services, or advanced features that unlock greater value.
• Trusted Advisor & Champion Builder – Cultivate strong relationships with key stakeholders, including executives and product champions. Use data‑driven insights to secure executive sponsorship and internal advocacy.
• Renewal & Forecast Management – Own the renewal pipeline, forecast renewal revenue weekly, and collaborate with Sales and Deal Desk to close renewals on time while uncovering expansion opportunities.
• Process & Tool Optimization – Continuously refine CS processes, playbooks, and automation tools to increase efficiency and scalability. Champion the adoption of new analytics dashboards and customer health scoring models.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups. Share best practices, gather feedback, and bring customer insights back to product and engineering.
• Data Stewardship & Insight Generation – Own the integrity of customer data, ensuring accurate segmentation, health scoring, and trend analysis. Translate raw data into actionable insights for both internal stakeholders and customers.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Marketing, and Sales to align on customer priorities, feature requests, and go‑to‑market strategies.
• Continuous Improvement & Innovation – Stay ahead of industry trends, emerging technologies, and best practices in customer success. Propose and pilot new initiatives that enhance the customer experience.

About You

You are a self‑driven, entrepreneurial leader who thrives in a fast‑moving, ambiguous environment. Your passion for customer success is matched by a data‑first mindset, and you are eager to help build a world‑class Digital‑Led CS organization from the ground up.

• Entrepreneurial & Self‑Motivated – You take ownership, act with urgency, and thrive in a startup‑like culture.
• Data‑Driven Decision Maker – You love mining data for insights and have a proven track record of using analytics to drive customer outcomes.
• Excellent Communicator – Your written and verbal communication skills are top‑tier, enabling you to influence stakeholders at all levels.
• Strategic & Tactical – You can balance long‑term vision with day‑to‑day execution, managing a large portfolio efficiently.
• Sales‑Oriented – You possess strong negotiation skills, a commercial mindset, and a passion for driving revenue through customer success.
• Problem Solver & Collaborator – You enjoy tackling complex technical challenges and work seamlessly with cross‑functional teams.
• Continuous Learner – You actively seek feedback, embrace new knowledge, and are always looking for ways to improve.
• Customer‑Obsessed – You put the customer at the center of every decision and relentlessly pursue ways to exceed their expectations.

Qualifications

• Located in the Continental United States.
• 5+ years in a customer‑facing role, ideally in a large‑scale, 1:many, tech‑touch CS or account management capacity.
• Proven success in a Digital‑Led CS environment, with a track record of exceeding retention and expansion targets.
• Experience with product telemetry, growth/risk signals, and data‑driven outreach.
• Strong discovery and qualification skills; familiarity with MEDDIC, Command of the Message, or similar sales methodologies is a plus.
• Project management expertise, with the ability to hold customers and internal teams accountable to timelines.
• Technical background—ideally experience working with developers or other technical personas in the DevOps space.
• Exceptional time‑management and organizational skills.
• Foundational technical knowledge; we’ll train you on the brighthush platform.
• Ability to advocate for both customers and the company, balancing needs and vision.
• Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and statistical analysis.

Skills & Competencies

• Advanced analytical skills: proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and statistical analysis.
• Strong project management: experience with Agile frameworks, JIRA, and cross‑team coordination.
• Technical fluency: comfortable speaking with developers, understanding CI/CD pipelines, and troubleshooting feature‑flag configurations.
• Customer empathy: ability to understand pain points, articulate value, and build trust.
• Influence & negotiation: proven ability to secure executive sponsorship and drive consensus.
• Adaptability: thrive in a rapidly evolving product roadmap and shifting customer needs.
• Collaboration: work effectively with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
• Strategic thinking: translate customer insights into actionable product and process improvements.
• Communication: articulate complex technical concepts to non‑technical stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact and learning. You’ll have access to:

• Mentorship from senior leaders in CS, Product, and Engineering.
• Cross‑functional projects that expose you to new domains and broaden your skill set.
• Annual learning stipend for courses, certifications, and conferences.
• Clear promotion paths within the CS organization and beyond.
• Opportunity to shape the Digital‑Led CS strategy and influence product roadmap.
• Leadership development programs and executive shadowing.
• Regular hackathons, innovation sprints, and idea‑generation workshops.
• Access to internal knowledge bases, industry reports, and thought‑leadership content.

Work Environment & Culture

brighthush values humility, openness, collaboration, respect, and kindness. Our culture is built on:

• High transparency – open communication channels and shared metrics.
• Inclusive decision making – every voice is heard and valued.
• Flexibility – remote‑first with optional in‑office hubs for collaboration.
• Continuous improvement – regular retrospectives and learning loops.
• Community impact – volunteer days, sustainability initiatives, and social responsibility projects.
• Celebration of wins – team lunches, hackathons, and recognition programs.
• Health & wellness focus – on‑site fitness classes, mindfulness sessions, and ergonomic support.
• Culture of experimentation – safe spaces to test new ideas and iterate quickly.

Ready to Make an Impact?

If you’re a data‑driven, customer‑obsessed professional ready to lead a high‑impact Digital‑Led CS team, we want to hear from you. Join brighthush and help shape the future of software delivery while driving real value for our customers.

Apply Today and become a key player in our mission to empower developers worldwide.

How to Apply

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any experience with feature‑flag platforms, data‑driven CS strategies, or large‑scale enterprise adoption initiatives. Click the link below to apply directly through our career portal.