Senior Director, Global Oncology Medical Affairs & Omnichannel Customer Experience Innovation – Leading Digital Strategy, Patient‑Centric Science, and Transformative Engagement at brighthush

About brighthush and the Future of Oncology Care

brighthush is not just a biopharmaceutical company; it is a catalyst for change in the oncology landscape. With a portfolio that spans solid tumors, hematologic malignancies, and emerging immuno‑oncology therapies, we are committed to accelerating the delivery of life‑changing treatments worldwide. Our mission is simple yet profound: to bring science to patients faster, safer, and more meaningfully than ever before. In an era where healthcare is evolving at breakneck speed, we recognize that the way science is communicated must evolve in tandem. At brighthush, we envision a future where every interaction—whether in the clinic, at a conference, or online—is meaningful, compliant, and scientifically rigorous. This vision fuels our pursuit of a visionary leader who can transform how we engage healthcare professionals (HCPs) and patients through a seamless, customer‑centered omnichannel experience.

Why This Role Matters

The Senior Director of Global Oncology Medical Affairs & Omnichannel Customer Experience Innovation sits at the nexus of medical strategy, scientific communication, customer insights, and emerging technologies. You will translate high‑level strategy into actionable engagement plans that resonate with HCPs across the globe. By designing data‑driven customer journeys, you will amplify the impact of our scientific messaging, streamline content reuse, and unlock new efficiencies through AI and analytics. Your leadership will directly influence the quality of care, the speed of therapeutic adoption, and ultimately, patient outcomes. In short, you will be the architect of a new era of medical affairs—one that is as dynamic and patient‑first as the science we champion.

Key Responsibilities

Customer Experience Planning & Omnichannel Orchestration

• Define Engagement Architecture: Map out how Medical Affairs can deliver science around customer needs, critical moments, and measurable outcomes, ensuring every touchpoint is purposeful.
• Collaborate with Global & Regional Teams: Translate strategy, insights, and key messages into practical engagement plans across relevant channels, fostering alignment across geographies.
• Design Holistic Journeys: Integrate digital, field‑enabled, congress, third‑party, web, email, social, and other touchpoints into coordinated, relevant scientific interactions that feel natural to the HCP.
• Apply Behavioral Insights: Use segmentation, preferences, and performance data to refine relevance, sequencing, and personalization, turning data into actionable experience design.
• Champion Continuous Feedback Loops: Establish mechanisms for real‑time capture of HCP and patient feedback, ensuring the experience evolves with emerging needs.

Scalable Content & Engagement Enablement

• Partner with Content Functions: Work closely with Scientific Communications, Publications, Medical Information, and Field Medical to align content with journey needs and compliance standards.
• Advance Modular Content: Champion reusable, discoverable, and channel‑adaptable content that maintains scientific rigor and compliance while enabling rapid deployment.
• Define Content Requirements: Specify channel fit, adaptation needs, measurement approaches, and reuse opportunities for each engagement plan, ensuring clarity for all stakeholders.
• Streamline Activation: Coordinate Medical/Legal/Regulatory reviews, channel readiness, and AI‑driven content optimization to accelerate go‑to‑market timelines.
• Drive Content Governance: Implement governance frameworks that balance speed, quality, and compliance across all content assets.

Innovation, Measurement & Continuous Optimization

• Pilot Emerging Capabilities: Test AI‑supported workflows, analytics dashboards, personalization engines, and new engagement models to stay ahead of industry trends.
• Establish Success Metrics: Create closed‑loop learning frameworks that tie insights, data, and business priorities to optimization decisions, ensuring measurable impact.
• Translate Learnings into Recommendations: Provide clear, actionable guidance to improve journeys, planning, roadmaps, and resource allocation, fostering a culture of data‑driven decision making.
• Balance Innovation with Compliance: Ensure all initiatives meet operational excellence, governance, and regulatory standards, safeguarding the integrity of our science.
• Lead Thought Leadership: Represent brighthush at industry conferences, webinars, and peer groups, sharing best practices and emerging trends.

Capability Building, Playbooks & Change Management

• Develop Frameworks & Playbooks: Build scalable templates that enable consistent, customer‑centered engagement across franchises and markets, reducing duplication of effort.
• Codify Best Practices: Translate insights from the Omnichannel Center of Excellence into practical, adoptable guidance that can be rolled out globally.
• Lead Education & Workshops: Drive omnichannel acumen across Medical Affairs teams through training, coaching, and change‑management initiatives, ensuring widespread adoption.
• Define Governance & Partnership Models: Establish clear ways of working that balance efficiency, compliance, and scientific integrity, fostering collaboration across functions.
• Mentor Emerging Leaders: Identify and develop high‑potential talent within Medical Affairs, providing coaching and career guidance.

Leadership & Influence

• Serve as a functional leader for omnichannel customer experience planning, mentoring peers and partners through influence rather than direct authority.
• Champion a culture of continuous improvement, data‑driven decision making, and cross‑functional collaboration, inspiring teams to exceed expectations.
• Act as a strategic partner to senior leaders in Commercial, Regulatory, and Strategy, ensuring Medical Affairs perspectives are embedded in all business decisions.

Essential Qualifications

• Advanced degree (MS, PhD, PharmD, or MD) with 10+ years in the pharmaceutical, biotech, or life sciences industry.
• Minimum 6 years of experience in Medical Affairs, digital strategy, omnichannel engagement, or customer experience roles.
• Deep understanding of Medical Affairs, scientific communications, non‑promotional engagement, and compliant content development.
• Proven track record in oncology therapeutic areas (solid tumors and hematologic malignancies).
• Experience translating strategy and customer insights into engagement plans, journeys, playbooks, or scalable operating models.
• Strong ability to simplify complex concepts into clear, actionable frameworks.
• Customer‑experience mindset with expertise in integrating content, channels, data, field interactions, timing, and measurement.
• Demonstrated success working across global, regional, and local stakeholders in a matrixed environment.

Preferred Qualifications & Skills

• Working knowledge of modular content, content operations, digital engagement, analytics, and customer data concepts.
• Innovation‑oriented mindset with a pragmatic approach to testing new methods while maintaining quality, feasibility, compliance, and measurable value.
• Excellent communication and executive presence, with the ability to influence without authority and bring clarity to ambiguous problems.
• High ownership, initiative, adaptability, and comfort building new capabilities in a fast‑moving environment.
• Proficiency in internal productivity suites, omnichannel engagement platforms, CRM, analytics dashboards, CMS/DAM systems, Medical/Legal/Regulatory review platforms, HCP insights platforms, proprietary medical information platforms, third‑party media platforms, and generative AI tools.
• Experience leading cross‑functional teams in a global, matrixed organization.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the science we champion. As Senior Director, you will:

• Lead cross‑functional initiatives that shape the future of Medical Affairs worldwide, positioning you as a thought leader.
• Collaborate with senior leaders in strategy, regulatory, and commercial functions, gaining exposure to the full spectrum of oncology business.
• Drive innovation that directly impacts patient outcomes, earning recognition within the industry.
• Access continuous learning programs, including leadership development, AI & analytics bootcamps, and global oncology conferences.
• Benefit from a culture that rewards bold ingenuity, collaborative spirit, and patient‑first thinking.
• Earn opportunities to mentor emerging talent and shape the next generation of Medical Affairs leaders.

Work Environment & Culture at brighthush

Our culture is built on the pillars of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit. We foster:

• Inclusive teamwork that values diverse perspectives and encourages open dialogue.
• Transparent communication and honest feedback loops that empower every voice.
• Continuous learning and professional development opportunities that keep our teams at the cutting edge.
• Agility in adapting to change and seizing new opportunities, ensuring we remain responsive to the evolving oncology landscape.
• Results‑oriented execution backed by analytical rigor, ensuring we deliver measurable impact.
• Flexible work arrangements that support work‑life balance and personal well‑being.

Compensation & Benefits

We offer a competitive total compensation package that reflects your expertise and the impact you will bring to brighthush:

• Base Salary: $192,100 – $252,100 annually (location and experience dependent).
• Bonus & Incentives: Eligible for annual bonus plans and incentive compensation aligned with business performance.
• Equity: All employees are eligible for discretionary equity awards and can participate in the Employee Stock Purchase Plan.
• Benefits: Comprehensive medical, dental, vision, 401(k) with company match, FSA/HSA, life insurance, paid time off, wellness programs, and flexible work arrangements.
• Travel: Up to 20% travel to support global collaboration and stakeholder engagement.
• Professional Development: Reimbursement for certifications, conferences, and training courses relevant to your role.

How to Apply

If you are a strategic thinker, a data‑driven innovator, and a passionate advocate for patient outcomes, we invite you to join brighthush and help shape the future of oncology Medical Affairs. Submit your application through our careers portal and become part of a team that is redefining how science is shared with the world.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected characteristic.

For reasonable accommodations during the application process, please contact our HR team at [email protected].

Ready to make a difference?