Senior Director of Client Relations
Company Description
GlitchX Studios is a results-driven digital agency with offices in Pakistan and Dubai, UAE, focused on helping IT and computer businesses grow online. The team delivers services including SEO, WordPress development, digital marketing, social media marketing, UI/UX design, app development, video editing, and Amazon account management. By using data-driven strategies, GlitchX Studios helps clients increase brand visibility, generate qualified leads, and improve conversions. The agency is known for high-performing websites, engaging content, and a dedicated team committed to client success. Professionals joining GlitchX Studios will be part of a collaborative environment that values innovation, performance, and long-term partnerships. Role Description The Senior Director of Client Relations is a full-time remote role responsible for leading client relationship strategy and execution across key accounts. This role oversees the client relations team, ensuring high levels of customer satisfaction, retention, and growth through proactive communication and strategic guidance. Day-to-day responsibilities include building and maintaining strong relationships with senior client stakeholders, identifying opportunities to expand services, and coordinating with internal teams (SEO, development, marketing, design, and support) to deliver solutions that meet client goals. The Senior Director will analyze client performance metrics, lead quarterly business reviews, resolve escalated issues, and continuously refine processes to improve the client experience. This position also contributes to business development by supporting proposals, shaping service offerings based on client feedback, and aligning client strategies with GlitchX Studios’ long-term vision.
Qualifications
Strong Business Relationship Management and Client Relations skills, with experience leading strategic partnerships and key accounts. Proven focus on Customer Satisfaction and Customer Service, ensuring clients receive responsive, high-quality support. Excellent Communication skills, including the ability to present complex digital strategies to technical and non-technical stakeholders. Demonstrated leadership experience managing cross-functional teams in a digital agency or related environment. Background in digital marketing, SEO, or technology services, with the ability to understand and translate client business needs into actionable plans. Analytical mindset with experience using KPIs and performance data to drive decision-making and client recommendations. Strong organizational and project management skills, with the ability to prioritize multiple accounts and deadlines in a remote setting. Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree or relevant certifications are a plus. Experience working with international clients across diverse cultures and time zones.