Senior Director of Customer Analytics & Insights – EMD: Championing Strategic Data Leadership & Customer‑Centric Innovation in Pharma

About brighthush

brighthush is a trailblazing global biopharma organization dedicated to transforming the lives of patients and their families through breakthrough therapies and patient‑centric solutions. With a portfolio that spans oncology, rare diseases, and immunology, brighthush is at the forefront of scientific discovery, leveraging cutting‑edge technology and data science to accelerate the development of life‑changing medicines. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence, empowering our teams to innovate, learn, and grow together.

About the Role

As the Senior Director of Customer Analytics & Insights – EMD, you will be the strategic architect behind brighthush’s customer‑centric data ecosystem. You will translate complex data into actionable insights that shape product positioning, pricing, market access, and commercial strategy across the entire product lifecycle. Your leadership will inspire a high‑performing analytics team, foster cross‑functional collaboration, and position brighthush as a thought leader in biopharma analytics.

Your Impact

In this role, you will:

• Drive Business Outcomes: Use data to uncover unmet patient needs, optimize market entry strategies, and increase revenue streams.
• Shape Strategic Vision: Define the analytics roadmap that aligns with brighthush’s long‑term goals and market dynamics.
• Influence Decision‑Making: Translate insights into clear, compelling narratives that guide senior leadership and cross‑functional teams.
• Champion Innovation: Lead the adoption of emerging analytics techniques, ensuring brighthush stays ahead of industry trends.
• Build a Culture of Excellence: Mentor and develop talent, fostering a collaborative environment that values curiosity and continuous improvement.

Key Deliverables

• Develop and execute a comprehensive analytics strategy that supports product development, launch, and post‑launch optimization.
• Establish robust data governance frameworks, ensuring data integrity, security, and compliance with FDA regulations and data privacy laws.
• Deliver actionable insights to Commercial, Market Access, Medical Affairs, and R&D teams through dashboards, reports, and executive briefings.
• Represent brighthush at industry conferences, webinars, and internal forums, sharing best practices and elevating the company’s analytics reputation.
• Lead continuous improvement initiatives, evaluating new tools, methodologies, and technologies to enhance analytical capabilities.
• Manage stakeholder relationships across the United States, traveling 20‑30% of the time to engage with key customers and partners.

Essential Qualifications

• Bachelor’s Degree: In Business, Healthcare, Technology, Statistics, or a related field.
• Experience: 12+ years in customer analytics, market research, or insights roles, with at least 5 years in the pharmaceutical industry.
• Leadership: 6‑8 years of proven experience leading and scaling analytics teams, with a track record of developing talent and fostering a culture of high performance.
• Strategic Vision: Demonstrated ability to translate data insights into actionable business strategies that drive revenue growth and customer satisfaction.
• Communication: Exceptional written and verbal communication skills, with the ability to present complex data to senior executives and non‑technical audiences.
• Technical Proficiency: Advanced knowledge of statistical analysis, predictive modeling, and data visualization tools (e.g., R, Python, SAS, Tableau, Power BI).
• Regulatory Knowledge: Familiarity with FDA regulations, data privacy laws, and industry best practices for data governance.
• Travel: Willingness to travel 20‑30% of the time within the United States.

Preferred Qualifications

• Master’s or Ph.D. in a quantitative discipline (e.g., Data Science, Biostatistics, Economics).
• Experience with real‑world evidence (RWE) and patient‑reported outcomes (PROs) analytics.
• Proficiency in cloud‑based analytics platforms (brighthush, brighthush, brighthush).
• Track record of publishing insights in peer‑reviewed journals or presenting at major industry conferences.
• Experience in a global, matrixed organization with cross‑regional collaboration.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex datasets, identify patterns, and derive actionable insights.
• Business Acumen: Deep understanding of the pharmaceutical value chain, from R&D to commercialization.
• Leadership & Influence: Proven capability to lead diverse teams, influence stakeholders, and drive consensus.
• Project Management: Strong organizational skills to manage multiple projects, timelines, and deliverables simultaneously.
• Innovation Mindset: Eagerness to experiment with new analytical techniques and technologies to solve business challenges.
• Customer‑Centricity: Passion for understanding patient and prescriber needs and translating them into strategic actions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Leadership Development Programs: Structured coaching, mentorship, and executive shadowing to accelerate your growth into senior leadership roles.
• Continuous Education: Access to industry‑leading courses, certifications, and conferences—both virtual and in‑person—to keep you at the forefront of analytics and biopharma trends.
• Cross‑Functional Projects: Opportunities to collaborate with R&D, Market Access, and Commercial teams, broadening your skill set and expanding your professional network.
• Innovation Labs: Participation in internal hackathons and innovation challenges that allow you to prototype new analytics solutions and influence product strategy.

Work Environment & Culture at brighthush

brighthush thrives on a culture that values diversity, inclusion, and collaboration. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through regular virtual town halls, team stand‑ups, and collaborative platforms. We celebrate achievements through peer recognition programs, and we encourage a healthy work‑life balance with flexible scheduling and generous paid time off.

Compensation & Benefits

• Competitive Salary: USD 232,000 – 348,000 per year, commensurate with experience and qualifications.
• Performance Bonuses: Annual incentive plans tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness stipends and mental health resources.
• Retirement Plans: 401(k) with company match and financial planning support.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development: Reimbursement for relevant certifications, conferences, and continuing education.
• Employee Assistance Program: 24/7 counseling and support services.
• Technology Stipend: Home office equipment and internet allowance.

Why brighthush is the Place for You

At brighthush, you will be part of a mission‑driven organization that places patients at the center of everything we do. You will work alongside world‑class scientists, clinicians, and business leaders who are passionate about turning data into life‑saving solutions. Our inclusive environment encourages bold ideas, rewards curiosity, and provides the resources you need to grow both personally and professionally.

How to Apply

Ready to lead the next wave of customer‑centric innovation at brighthush? Submit your application through our careers portal and join a team that is redefining the future of biopharma.