Senior Director of Customer Success & Revenue Growth – Healthcare SaaS Solutions, Driving Financial Health for Health Systems at brighthush

About brighthush

At brighthush, we are on a relentless mission to eliminate the financial barriers that prevent patients from receiving the care they need while empowering hospitals and health systems to thrive financially. In a landscape where 1 in 4 Americans struggle to pay medical bills, the pressure on providers to identify and capture insurance coverage has never been greater. Our cutting‑edge SaaS platform connects to over 1,500 direct payer networks, uncovering hidden coverage and enabling health systems to recover lost revenue, improve patient experience, and focus on what matters most: delivering high‑quality care.

Our rapid growth has positioned brighthush as a trusted partner for leading health systems across the country. We are now looking for a visionary Customer Success Director to lead our customer success strategy, drive adoption, and maximize revenue retention and expansion across our enterprise portfolio.

Role Overview

As the Senior Director of Customer Success & Revenue Growth, you will be the strategic steward of our client relationships, responsible for the long‑term health, satisfaction, and revenue growth of our portfolio. You will build and lead a high‑performing Customer Success team, ensuring seamless post‑implementation journeys, deep product adoption, and continuous value realization for our clients. Your influence will shape the future of brighthush’s Customer Success organization and directly impact the financial health of our partners.

Key Responsibilities

Net Revenue Retention & Expansion Leadership

• Own NRR across large enterprise and mid‑market health systems. Drive renewals, identify upsell and cross‑sell opportunities, and develop account plans that align with each client’s strategic goals.
• Track and report on NRR metrics, churn drivers, and expansion potential, translating data into actionable insights for senior leadership.

Executive Relationship Management

• Build and maintain trusted advisory relationships with revenue cycle executives, operations leaders, and C‑suite decision makers.
• Serve as the voice of the customer at the highest levels, ensuring that client needs and expectations are reflected in product development and service delivery.

Platform Utilization & ROI Realization

• Monitor usage analytics, adoption metrics, and financial KPIs to ensure clients are extracting maximum value from brighthush.
• Translate data insights into actionable recommendations that drive tangible ROI and reinforce the business case for continued investment.

Strategic Issue Resolution

• Act as the primary escalation point for complex client challenges.
• Partner with Product, Engineering, and Implementation teams to resolve operational or technical issues swiftly and transparently.

Team Building & Process Optimization

• Hire, coach, and develop a world‑class Customer Success team that embodies brighthush’s values.
• Create scalable playbooks, standard operating procedures, and workflow automations that elevate the end‑to‑end customer journey.

Executive Business Reviews & Strategic Planning

• Lead recurring Executive Business Reviews (EBRs) that showcase ROI, benchmark performance, and align on future initiatives.
• Use these sessions to surface expansion opportunities and reinforce partnership value.

Cross‑Functional Collaboration

• Provide actionable customer feedback to Product and Engineering, influencing roadmap decisions and feature enhancements that meet market demands.
• Collaborate with Sales, Marketing, and Finance to align on go‑to‑market strategies and revenue forecasting.

Data‑Driven Decision Making

• Leverage data analytics to identify utilization trends, predict churn risks, and quantify expansion potential.
• Build dashboards and reporting frameworks that keep stakeholders informed and enable proactive action.

Thought Leadership

• Represent brighthush at industry conferences, webinars, and client events.
• Share insights on revenue cycle optimization, payer engagement, and healthcare technology trends.

Essential Qualifications

• 10+ years of progressive experience in Customer Success, Account Management, or Client Management within a SaaS environment.
• Proven track record of managing a high‑performing team, owning portfolio revenue, and exceeding NRR targets.
• Deep understanding of healthcare technology and Revenue Cycle Management (RCM) processes.
• Experience managing complex, high‑touch relationships with large enterprise health systems and hospital networks.
• Data‑driven mindset with expertise in using product metrics to uncover trends, mitigate churn, and identify expansion opportunities.
• Strong leadership skills: hiring, onboarding, coaching, and developing talent; creating playbooks and scalable best practices.
• Exceptional communication skills: executive‑level presentation, written communication, and the ability to articulate complex financial ROI to C‑suite and VP‑level leaders.
• Problem‑solving aptitude: resourceful, scrappy, and able to resolve workflow bottlenecks or system issues quickly while maintaining executive trust.

Preferred Qualifications

• Experience in a fast‑growing SaaS startup or high‑growth technology company.
• Prior exposure to the healthcare payer ecosystem, including direct payer integrations.
• Knowledge of healthcare reimbursement models, billing codes, and compliance regulations.
• Track record of building and scaling Customer Success functions from the ground up.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Background in data analysis and visualization tools (e.g., Tableau, Looker).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Executive Presence
• Data Analysis & Insight Generation
• Process Design & Operational Excellence
• Change Management & Adaptability
• Team Development & Coaching
• Financial Acumen & ROI Communication
• Customer‑Centric Mindset
• Cross‑Functional Collaboration

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the healthcare landscape. As Senior Director, you will:

• Shape the strategic direction of our Customer Success organization and influence product roadmap decisions.
• Lead cross‑functional initiatives that drive company‑wide growth and operational efficiency.
• Mentor and develop future leaders, building a legacy of high‑performance talent.
• Participate in executive leadership meetings, contributing to company strategy and vision.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge sharing sessions.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and impact. Our team values:

• Autonomy & Ownership: You will have the freedom to shape client outcomes and influence the growth of our Customer Success organization.
• Continuous Learning: We invest in professional development, encourage knowledge sharing, and celebrate curiosity.
• Inclusive & Diverse: We believe diverse perspectives drive better solutions. All voices are heard and respected.
• Work‑Life Balance: Flexible remote work options, unlimited PTO, and a focus on results over hours.
• Community & Collaboration: Bi‑annual in‑person offsites, virtual team events, and a supportive network of smart, passionate colleagues.

Compensation & Benefits

While specific figures are tailored to experience, we offer a competitive total rewards package that includes:

• Base salary commensurate with market and experience.
• Performance‑based bonus structure aligned with NRR and expansion goals.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) to support work‑life balance.
• Professional development stipend and conference reimbursement.
• Employee wellness programs and mental health resources.
• Equity options as part of the long‑term incentive plan.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is transforming the way healthcare providers recover revenue and patients access care. Your work will:

• Directly impact patient outcomes by ensuring financial barriers are removed.
• Enable health systems to recover critical revenue, improving their ability to invest in quality care.
• Provide you with the autonomy to shape a high‑growth Customer Success organization.
• Offer a collaborative environment where your ideas are heard and implemented.
• Reward your contributions with competitive compensation and a comprehensive benefits package.

Ready to Make a Difference?

If you are a seasoned Customer Success leader with a passion for healthcare technology, a proven ability to drive NRR and expansion, and a desire to build a world‑class team, we want to hear from you. Join brighthush and help us redefine the future of revenue cycle management while making a tangible difference in patients’ lives.

Apply now and become a pivotal part of brighthush’s growth story.

To apply, visit our careers page at and submit your application.