Senior Director of Global Customer Engagement & Education Programs – Championing Adoption, Retention, and Revenue Growth at brighthush

About brighthush

At brighthush, we are on a relentless mission to make the digital world safer by tackling the human factor in cybersecurity. As one of the fastest‑growing security awareness scale‑ups in Europe, we fuse behavioural science, data‑driven learning, and cutting‑edge technology to empower employees to become the first line of defence against cyber threats. Backed by leading venture capital partners, we are expanding our footprint across the continent and beyond, and we’re looking for visionary leaders who want to shape the future of human risk management.

Why This Role Matters

Cybercrime costs the global economy over $10 trillion each year, and the threat landscape is evolving at a rate of 15% per annum. In this environment, the most effective protection is a well‑educated workforce. As the Senior Director of Global Customer Engagement & Education Programs, you will be the catalyst that turns our award‑winning awareness platform into a world‑class learning engine. Your work will directly influence customer adoption, lifetime value, and the financial success of brighthush.

Key Responsibilities

Strategic Leadership & Execution

• Vision & Roadmap: Craft a bold, data‑driven strategy for the brighthush Education Program that aligns with our growth objectives and customer success goals.
• Program Ownership: Own the full lifecycle of the flagship Education Program—from concept to launch, pilot to scale—ensuring it delivers measurable impact on GRR and NRR.
• Impact Measurement: Define, track, and report on program KPIs such as adoption rates, engagement scores, and retention lift, linking every initiative back to revenue outcomes.
• Innovation & AI Integration: Leverage AI and automation to design scalable learning pathways, personalize content at scale, and continuously refine the curriculum based on real‑time analytics.

Team Leadership, Coaching & Operations

• Global Team Building: Lead a diverse, multilingual team of individual contributors across multiple regions, fostering a culture of accountability, curiosity, and high performance.
• Coaching & Development: Provide hands‑on mentorship, set clear expectations, and create growth plans that help team members excel in both strategic thinking and execution.
• Process Excellence: Design and implement scalable frameworks, SOPs, and automated workflows that ensure consistent program quality and rapid time‑to‑market worldwide.
• Cross‑Functional Alignment: Partner with Customer Success, Marketing, Product, and Sales to eliminate friction in the customer journey and synchronize program priorities.

AI, Technology & Customer Analytics

• Technology Evangelism: Champion the adoption of AI tools, learning management systems, and analytics platforms that drive program efficiency and scalability.
• Data‑Driven Decision Making: Use customer analytics to uncover insights, identify high‑impact segments, and tailor learning experiences that resonate with each audience.
• Experimentation: Run A/B tests, pilot new content formats, and iterate quickly to validate hypotheses and accelerate learning outcomes.

What You’ll Bring

Proven Leadership

5+ years of direct leadership experience in customer success, education, or program management within a SaaS environment. Demonstrated ability to build and scale high‑performing teams that deliver measurable business results.

Revenue Ownership

Track record of driving GRR and NRR metrics through scalable program execution. Experience translating customer engagement into tangible revenue growth.

Hands‑On Execution Mindset

Balance strategic vision with a “doing” mentality. You thrive on building from scratch, solving complex problems, and iterating until the solution is flawless.

Technological Edge

Expertise in redesigning programs from first principles using AI, automation, and data science. Comfortable questioning manual processes and championing digital transformation.

Coachability & Resilience

Self‑aware, open to real‑time feedback, and adept at navigating ambiguity in fast‑paced environments.

Communication Excellence

Exceptional written and verbal communication skills. Ability to distill complex strategies into clear, actionable plans for both technical and non‑technical audiences.

Preferred (Nice to Have)

• Experience scaling customer programs in a mid‑stage SaaS company with ARR > $75M.
• Background in the cybersecurity industry.
• Fluency in German or other European languages.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You’ll have the chance to:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor emerging leaders and build a high‑impact team culture.
• Participate in executive‑level strategy sessions and influence the company’s long‑term vision.
• Access a generous learning budget, industry conferences, and internal knowledge‑sharing forums.

Work Environment & Culture

We believe that great ideas flourish in a supportive, inclusive environment. At brighthush, you’ll experience:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Remote‑first flexibility with optional on‑site hubs for collaboration.
• A culture that celebrates experimentation, data‑driven insights, and continuous improvement.
• Regular virtual town halls, hackathons, and community events that foster connection across geographies.

Compensation & Benefits

While the exact figures vary by location, we offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based equity and bonus opportunities tied to company growth.
• Comprehensive health, dental, and vision coverage.
• Flexible working hours, 33 vacation days, and generous parental leave.
• Well‑being programs, corporate discounts, and fitness subsidies.
• Tech stipend, referral bonuses, and a dog‑friendly office environment.

How to Apply

Ready to lead the next wave of customer engagement at brighthush? Submit your application through our careers portal and join a team that is redefining the future of cybersecurity awareness.