Senior Director of Key Accounts

Role Description The Senior Director of Key Accounts is a full-time remote role responsible for leading strategic relationships with the company’s most important clients. This role oversees account planning, contract negotiations, and overall client satisfaction while identifying opportunities to expand services and revenue. Day-to-day responsibilities include directing key account teams, setting performance goals, reviewing account metrics, and ensuring timely resolution of client issues. The Senior Director collaborates with sales, product, and operations teams to align solutions with client needs and to develop long-range growth strategies. This role also involves preparing executive-level reports, forecasting, and representing the company in high-impact client meetings and industry events.

Qualifications

Demonstrated experience in key account management, client relationship leadership, or strategic sales in a B2B environment. Proven ability to develop and execute account strategies, including planning, forecasting, and revenue growth initiatives. Strong skills in contract negotiation, stakeholder management, and executive-level communication. Experience leading cross-functional teams, mentoring account managers, and managing complex projects. Comfort working remotely, with excellent organizational skills, time management, and self-directed decision-making. Data-driven approach with the ability to analyze performance metrics, identify trends, and translate insights into actions. Bachelor’s degree in Business, Marketing, Management, or a related field; advanced degree or relevant certifications are a plus. Background in technology, healthcare, or professional services industries is beneficial but not required.