Senior Director of Regional Customer Success & Brand Strategy – Pharma & Biotech Leader – Remote, Wilmington, Delaware – Drive Patient‑Centric Growth at brighthush
About brighthush
brighthush is a pioneering global pharmaceutical and biotechnology powerhouse that is reshaping the way patients experience care. With a robust portfolio spanning oncology, immunology, rare diseases, and beyond, we are dedicated to delivering breakthrough therapies that address unmet medical needs worldwide. Our mission is simple yet profound: to transform patient lives through cutting‑edge science, relentless innovation, and a patient‑centric approach. At brighthush, we believe that every decision, every strategy, and every partnership is guided by the ultimate goal of improving patient outcomes.
Our culture is built on collaboration, curiosity, and a shared commitment to making a measurable difference. We thrive on bold ideas, continuous learning, and the belief that diverse perspectives drive better solutions. As we expand our footprint across North America, we are looking for a visionary leader to spearhead our Regional Customer Success and Brand Strategy initiatives. This role is pivotal in aligning cross‑functional teams, driving market penetration, and ensuring that our brand resonates with healthcare professionals, payers, and patients alike.
Why This Role Matters
In the fast‑evolving pharmaceutical landscape, the ability to translate scientific breakthroughs into tangible patient outcomes hinges on strategic customer engagement and brand stewardship. As Senior Director, you will be the linchpin that connects our scientific excellence with real‑world impact, ensuring that our products reach the right audiences at the right time. Your leadership will shape the narrative around our therapies, influence market access, and ultimately drive sustainable growth for brighthush.
Key Responsibilities
- Lead and Inspire Regional Teams: Oversee a diverse group of sales, marketing, market access, and medical affairs professionals across multiple territories. Foster a high‑performance culture that values collaboration, accountability, and continuous improvement.
- Develop and Execute KEE Advocacy Programs: Design and implement Knowledge, Education, and Engagement (KEE) initiatives that empower healthcare providers, payers, and patient advocates. Ensure these programs are data‑driven, compliant, and aligned with regulatory standards.
- Shape Brand Strategy and Positioning: Partner with global brand managers to translate corporate objectives into region‑specific strategies. Conduct market analysis, competitive intelligence, and stakeholder mapping to refine messaging and value propositions.
- Drive Market Access and Reimbursement Success: Collaborate with market access teams to develop pricing, reimbursement, and coverage strategies that maximize patient access while maintaining commercial viability.
- Champion Cross‑Functional Collaboration: Serve as the primary liaison between sales, marketing, medical affairs, regulatory, and commercial operations. Facilitate seamless communication and alignment across functions to achieve shared goals.
- Mentor and Develop Talent: Provide coaching, performance feedback, and career development opportunities for team members. Build a pipeline of future leaders within the regional customer success function.
- Monitor and Report on KPIs: Establish and track key performance indicators (KPIs) related to customer engagement, brand awareness, market share, and revenue growth. Use insights to refine strategies and drive continuous improvement.
- Represent brighthush at External Events: Attend conferences, advisory boards, and stakeholder meetings to advocate for our brand, gather market intelligence, and strengthen relationships with key opinion leaders (KOLs).
- Ensure Compliance and Ethical Standards: Maintain rigorous adherence to industry regulations, internal policies, and ethical guidelines across all customer engagement activities.
Essential Qualifications
- Bachelor’s degree in Life Sciences, Pharmacy, Business Administration, or a related field. Advanced degree (PhD, PharmD, MBA) preferred.
- Minimum of 10 years of progressive experience in the pharmaceutical or biotechnology industry, with a proven track record in senior leadership roles.
- Demonstrated line management experience, overseeing cross‑functional teams and driving results in a complex, matrixed environment.
- Deep understanding of sales, marketing, market access, and medical affairs functions, with a history of integrating these disciplines to achieve commercial objectives.
- Exceptional communication and presentation skills, capable of influencing stakeholders at all levels, including C‑suite executives, KOLs, and payers.
- Strong analytical mindset, with the ability to translate data into actionable insights and strategic recommendations.
- Proven ability to navigate regulatory landscapes and maintain compliance in all customer engagement activities.
- Experience managing remote or hybrid teams, with a commitment to fostering collaboration and cohesion across geographic boundaries.
- Willingness to travel 40‑50% of the time, primarily to major airports and key market hubs.
Preferred Qualifications
- Experience in oncology, immunology, or rare disease therapeutic areas.
- Track record of successfully launching new products or expanding market share in highly competitive environments.
- Proficiency in digital engagement tools, CRM platforms (e.g., Salesforce), and data analytics software.
- Multilingual capabilities, especially in Spanish, French, or Mandarin, to support global outreach.
- Prior experience in a global pharmaceutical company with a strong emphasis on patient‑centric strategies.
Skills & Competencies
- Strategic Thinking: Ability to envision long‑term market trends and position brighthush as a leader in patient care.
- Leadership & Influence: Inspire teams, build consensus, and drive cross‑functional alignment.
- Customer‑Focused Mindset: Deep empathy for patients, providers, and payers, translating insights into impactful programs.
- Data‑Driven Decision Making: Leverage analytics to inform strategy and measure success.
- Adaptability: Thrive in a dynamic, fast‑paced environment with evolving regulatory and market conditions.
- Integrity & Ethical Judgment: Uphold the highest standards of compliance and corporate responsibility.
Career Growth & Learning Opportunities
At brighthush, we believe that professional growth is a shared journey. As Senior Director, you will:
- Participate in executive leadership development programs that sharpen strategic acumen and global perspective.
- Access a robust learning ecosystem, including industry conferences, webinars, and internal knowledge hubs.
- Collaborate with cross‑regional leaders to broaden your understanding of diverse markets and therapeutic areas.
- Take ownership of high‑impact projects that shape the future of patient care and brand strategy.
- Benefit from mentorship opportunities with senior executives who are passionate about nurturing talent.
Work Environment & Culture at brighthush
Our culture is defined by:
- Patient‑Centricity: Every decision is guided by the goal of improving patient outcomes.
- Innovation: We encourage bold ideas, experimentation, and continuous learning.
- Diversity & Inclusion: A vibrant, inclusive workplace where diverse perspectives drive better solutions.
- Collaboration: Cross‑functional teamwork is the engine of our success.
- Work‑Life Balance: Flexible remote work options, generous paid time off, and wellness programs support holistic well‑being.
Compensation & Benefits
We offer a competitive total rewards package designed to attract, motivate, and retain top talent:
- Base Salary: USD 231,988 – 347,983 per year, commensurate with experience and qualifications.
- Performance Bonus: Annual incentive tied to individual and company performance metrics.
- Equity & Long‑Term Incentives: Opportunities to participate in stock‑based compensation plans.
- Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
- Retirement Plan: 401(k) with company match to secure your financial future.
- Paid Time Off: Generous vacation, sick leave, and personal days to recharge.
- Professional Development: Reimbursement for certifications, conferences, and continuing education.
- Remote Work Flexibility: Work from home with occasional travel to key markets.
- Employee Assistance Program: Support for personal and professional challenges.
How to Apply
Ready to lead the next wave of patient‑centric innovation at brighthush? Submit your resume and a cover letter outlining your vision for regional customer success and brand strategy. We look forward to exploring how your expertise can help us shape the future of healthcare.