Senior Multilingual Customer Support Specialist – CRM & Technical Troubleshooting Expert, Remote, Fast‑Paced SaaS Environment – Join brighthush’s Innovative Sales Enablement Team

About brighthush

brighthush is a trailblazing SaaS platform that is reshaping revenue enablement for businesses across the globe. By fusing data‑driven insights with intuitive workflow automation, we empower sales teams to close deals faster, collaborate more seamlessly, and deliver an exceptional customer experience. From Fortune 500 enterprises to ambitious mid‑market players, our clients rely on brighthush to streamline their sales processes, reduce churn, and accelerate growth. At brighthush, curiosity, collaboration, and an unwavering focus on customer success form the bedrock of our culture. Every team member is encouraged to experiment, learn, and grow—both professionally and personally—making us a truly dynamic and innovative workplace.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of sales enablement. We offer a dynamic, remote‑first environment that values flexibility, innovation, and work‑life balance. Our commitment to continuous learning means you’ll have access to cutting‑edge training, mentorship programs, and the opportunity to work alongside industry experts. Whether you’re a seasoned support professional or a recent graduate eager to launch your career, brighthush provides the resources, culture, and career trajectory to help you thrive.

Position Overview

We are seeking a highly motivated Senior Multilingual Customer Support Specialist to join our growing support team. In this role, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and empathetic assistance. You will work closely with cross‑functional teams—including Product, Engineering, and Sales—to resolve complex issues, gather feedback, and drive continuous improvement of our platform.

Key Responsibilities

• Customer Inquiry Resolution: Respond to inbound tickets, live chat, and email inquiries with a focus on clarity, professionalism, and speed.
• System Provisioning & Onboarding: Guide new users through account setup, configuration, and best‑practice adoption of the brighthush platform.
• Escalation Management: Identify and triage high‑priority issues, escalating to engineering or product teams as needed while maintaining clear communication with customers.
• Knowledge Base Contribution: Create, update, and maintain internal documentation and public knowledge articles to reduce repeat inquiries and empower self‑service.
• Data Accuracy & Reporting: Log all interactions accurately in our CRM (brighthush) and generate weekly reports on ticket volume, resolution time, and customer satisfaction metrics.
• Continuous Improvement: Participate in post‑incident reviews, share insights, and recommend process enhancements to improve support efficiency and quality.
• Team Collaboration: Attend daily stand‑ups, cross‑team syncs, and training sessions to stay aligned with product updates and company initiatives.

Essential Qualifications

• Fluent in English (written and spoken). Spanish language skills are a plus but not mandatory.
• At least 1 year of customer support or technical troubleshooting experience, preferably in a SaaS environment.
• Strong analytical mindset with the ability to diagnose issues, identify root causes, and propose actionable solutions.
• Proficiency with CRM tools—especially brighthush—along with a willingness to master new software quickly.

Preferred Qualifications

• Experience supporting multilingual customers in a global SaaS setting.
• Background in sales enablement or revenue‑operations tools.
• Familiarity with API integrations, data pipelines, and basic scripting (Python, JavaScript).
• Previous exposure to agile development cycles and sprint planning.

Skills & Competencies

• Communication: Ability to convey complex technical concepts in simple, customer‑friendly language.
• Problem‑Solving: Proactive mindset to anticipate issues and devise creative solutions.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Collaboration: Comfortable working with product, engineering, and sales teams across time zones.
• Adaptability: Thrive in a fast‑paced, constantly evolving SaaS environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Multilingual Customer Support Specialist, you will:

• Progress to a Lead Support Engineer or Customer Success Manager role within 12–18 months.
• Participate in our internal “Tech Academy,” a series of workshops covering advanced product features, data analytics, and leadership skills.
• Earn certifications in customer support best practices, such as the Zendesk Certified Support Specialist or HubSpot Service Hub Certification.
• Attend quarterly industry conferences—virtually or in person—on sales enablement, SaaS operations, and customer experience.

Work Environment & Company Culture

brighthush is a fully remote, distributed team that values flexibility and results. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a shared knowledge base.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Continuous Improvement: A growth mindset that encourages experimentation, learning from failure, and celebrating successes.
• Well‑Being: Access to mental health resources, flexible PTO, and a stipend for home office upgrades.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior support roles.
• Performance‑based bonuses tied to customer satisfaction and ticket resolution metrics.
• Equity options as part of our long‑term incentive program.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off (PTO) and a generous parental leave policy.
• Annual professional development budget for courses, certifications, or conferences.
• Monthly wellness stipend for gym memberships, meditation apps, or ergonomic equipment.

How to Apply

Ready to bring your expertise to brighthush? Click the link below to submit your application and join a team that values innovation, customer success, and personal growth.

Apply for this job

Closing Statement

At brighthush, we’re not just building a platform; we’re building a community of passionate, customer‑centric professionals who drive real business impact. If you’re a multilingual support specialist with a knack for troubleshooting, a love for SaaS, and a desire to grow in a fast‑paced, remote environment, we want to hear from you. Join us and help shape the future of sales enablement—one ticket at a time.