Senior Director of Strategic Customer Development – North America (Remote) – Lead Sales Growth & Customer Success at brighthush

About brighthush

brighthush is a trailblazing life‑sciences organization dedicated to advancing the safety, efficacy, and quality of medicines, dietary supplements, and food ingredients. With a global footprint and a commitment to scientific excellence, brighthush empowers researchers, regulators, and industry leaders to set the highest standards for product quality. Our culture is built on curiosity, collaboration, and a relentless pursuit of innovation. As we expand our North American presence, we’re looking for a visionary sales leader who can drive growth, nurture client relationships, and inspire a high‑performance team.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that shapes the future of health and nutrition. We offer a dynamic, remote‑first work environment that values flexibility, autonomy, and work‑life balance. Our leaders champion continuous learning, provide clear career pathways, and reward exceptional performance with competitive compensation, comprehensive benefits, and a culture that celebrates diversity and inclusion.

Key Responsibilities

• Revenue Leadership: Own the North American sales pipeline, set ambitious revenue targets, and develop strategies to exceed them. Analyze market trends, forecast demand, and adjust tactics to maximize growth.
• Team Management & Development: Recruit, coach, and mentor a high‑performing sales team of 10–15 professionals. Foster a culture of accountability, continuous improvement, and customer‑centricity.
• Strategic Account Management: Build and maintain long‑term relationships with key accounts, including pharmaceutical manufacturers, contract research organizations, and regulatory bodies. Serve as the primary point of contact for strategic initiatives.
• Cross‑Functional Collaboration: Partner with Marketing, Product Development, Regulatory Affairs, and Customer Support to align messaging, launch new services, and resolve client challenges.
• Data‑Driven Decision Making: Leverage Salesforce and Tableau to track performance metrics, generate actionable insights, and present findings to executive leadership.
• Travel & Client Engagement: Travel up to 60% of the time to meet clients, attend industry conferences, and represent brighthush at trade shows and regulatory forums.
• Process Optimization: Continuously refine sales processes, from lead qualification to contract negotiation, to improve efficiency and customer satisfaction.
• Compliance & Quality Assurance: Ensure all sales activities adhere to industry regulations, internal policies, and ethical standards.

Essential Qualifications

• Minimum of 10 years of progressive sales experience in the life‑sciences or related industry.
• At least 5 years in a senior sales leadership role, managing teams and driving revenue growth.
• Strong track record of exceeding sales targets and expanding market share.
• Bachelor’s degree in Life Sciences, Business Administration, or a related field.
• Proficiency with Salesforce CRM and Tableau for data analytics and reporting.
• Excellent communication, negotiation, and presentation skills.
• Ability to travel up to 60% of the time across the United States and Canada.
• Remote work experience with a proven ability to lead distributed teams.

Preferred Qualifications

• Advanced degree (MBA, MS, PhD) in a relevant discipline.
• Experience in the pharmaceutical, biotech, or regulatory consulting sectors.
• Knowledge of FDA, EMA, and other global regulatory frameworks.
• Background in quality standards development or scientific advisory roles.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Key Skills & Competencies

• Strategic Thinking: Ability to translate market insights into actionable sales strategies.
• Leadership & Coaching: Talent for building high‑performing teams and fostering professional growth.
• Customer Focus: Deep commitment to understanding and solving client challenges.
• Analytical Acumen: Proficiency in data analysis, forecasting, and performance measurement.
• Adaptability: Comfortable navigating a fast‑changing industry and evolving client needs.
• Collaboration: Skilled at working cross‑functionally to achieve shared objectives.
• Integrity: Demonstrated ethical conduct and compliance with regulatory standards.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured leadership development programs that include mentorship, executive coaching, and formal training.
• Opportunities to transition into senior executive roles such as Vice President of Sales or Chief Commercial Officer.
• Access to industry conferences, workshops, and certifications that keep you at the forefront of life‑sciences innovation.
• Cross‑departmental projects that broaden your skill set and expand your professional network.

Work Environment & Company Culture

brighthush embraces a remote‑first culture that values flexibility, transparency, and collaboration. Our distributed teams rely on digital collaboration tools, regular virtual town halls, and quarterly in‑person retreats to maintain a strong sense of community. We celebrate diversity, encourage open dialogue, and reward creativity and initiative. Employees enjoy a supportive environment where ideas are heard, and success is shared.

Compensation & Benefits

Competitive base salary ranging from USD 171,833 to USD 243,289 per year, commensurate with experience and performance. In addition, we offer:

• Performance‑based bonuses tied to individual and company goals.
• Health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and a fully remote work setup.
• Employee wellness programs, including mental health resources.

How to Apply

If you are a strategic thinker with a passion for driving sales growth in the life‑sciences sector, we invite you to join our mission at brighthush. Submit your application through the link below and become part of a team that is shaping the future of health and nutrition.