Senior Customer Success Manager – AI‑Powered Solutions for Home Services – Drive Growth & Adoption at brighthush

About brighthush

At brighthush, we’re redefining the way people who build and maintain our world work. We partner with plumbing, HVAC, and electrical contractors—those hardworking businesses that keep homes and communities running smoothly—and replace fragmented software and repetitive manual tasks with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences—all while integrating seamlessly with platforms like brighthush.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we’ve built.

Today, hundreds of contractors rely on brighthush every day. We’ve grown to $15M+ ARR in under two years and are trusted by everyone from independent contractors to some of the largest private‑equity backed operators in the home services industry. We’re backed by brighthush and brighthush.

We’re still just getting started.

Position Overview: AI Success Manager – brighthush

This role blends customer relationship ownership, AI agent optimization, and revenue growth. You will own a book of customers and be responsible for customer happiness, product usage, and net dollar retention (NDR). Your mission is to help contractors unlock the full value of AI, turning every interaction into a measurable business outcome.

What You’ll Do

• Own a portfolio of customers ranging from SMBs to enterprise accounts.
• Drive adoption and usage of brighthush’s AI agents across all touchpoints.
• Identify and execute expansion opportunities, such as:
  • Increasing call volume handled by AI.
  • Adding new AI products (inbound, outbound, QA, etc.).
  • Expanding to additional locations or regions.
• Monitor account health using data—usage metrics, booking rates, and customer feedback.
• Run onboarding and ensure fast time‑to‑value for new customers.
• Collaborate closely with product and engineering to refine AI outcomes and deliver continuous improvement.

Who We’re Looking For

Analytical

• Comfortable with data and metrics; able to interpret dashboards and identify trends.
• Quick to understand what’s working versus what isn’t and act accordingly.

Operator Mindset

• Self‑starter who doesn’t wait for instructions—figures things out and drives results.
• Think in workflows and outcomes, not just tasks.

AI‑Native

• Uses AI tools like Claude or similar to accelerate work and automate repetitive tasks.
• Seeks leverage in every activity to maximize impact.

Revenue‑Oriented

• Views the role as growth‑focused, not just support‑centric.
• Comfortable identifying and pushing upsell opportunities.

Customer‑Focused (but not soft)

• Care about tangible customer outcomes—revenue, bookings, efficiency.
• Willing to challenge customers to change their operating model for better results.

Success Metrics

• Consistent account expansion and increased AI usage.
• High product adoption across all customers.
• Low churn and high NDR.
• Clear ROI for customers, measured in revenue and operational efficiency.
• Ability to manage more accounts over time without sacrificing quality, thanks to systems and AI.

Qualifications

Required

• 3–6+ years in Customer Success, Account Management, or Implementation at a SaaS company.
• Proven ability to manage high‑touch customers and drive adoption.
• Data‑driven mindset with strong communication skills.
• Experience with CRM systems and data analytics tools.

Preferred

• Background in the home services or related industry.
• Experience working with AI or automation platforms.
• Track record of driving revenue growth through upsells and expansions.
• Comfortable working in a fast‑paced, high‑growth startup environment.

Skills & Competencies

• Strategic thinking and execution.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication.
• Proficiency in CRM (e.g., Salesforce, HubSpot) and data analytics (e.g., Looker, Tableau).
• Ability to build trust and influence stakeholders at all levels.
• Adaptability and resilience in a rapidly evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career progression. As an AI Success Manager, you’ll:

• Work alongside product, engineering, and sales leaders to shape the future of AI in home services.
• Lead initiatives that directly influence product roadmap and customer experience.
• Develop expertise in AI, machine learning, and data analytics—skills that are in high demand across industries.
• Advance to senior leadership roles such as Director of Customer Success, VP of Growth, or Head of AI Strategy.

Work Environment & Culture at brighthush

We foster a culture of transparency, collaboration, and impact. Our remote-first environment means you can work from anywhere in the United States while staying connected through:

• Weekly all‑hands meetings and monthly town halls.
• Cross‑functional hackathons to prototype new AI features.
• Open‑door leadership and mentorship programs.
• Regular feedback loops and performance reviews that focus on growth.

Compensation & Benefits

While specific figures vary by experience, we offer a competitive base salary, performance‑based bonuses, and equity in brighthush. Our benefits package includes:

• Health, dental, and vision insurance.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and conference reimbursement.
• Wellness programs and mental health resources.
• Team retreats and social events (virtual and in‑person).

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that’s transforming the home services industry with AI. You’ll have the chance to:

• Make a tangible impact on the daily operations of thousands of contractors.
• Work with cutting‑edge AI technology that is changing how businesses interact with customers.
• Collaborate with talented engineers, product managers, and data scientists.
• Grow your career in a fast‑paced, high‑growth environment.
• Be rewarded for your contributions through equity and performance incentives.

Ready to Apply?

If you’re passionate about AI, customer success, and driving measurable business outcomes, we’d love to hear from you. Join brighthush and help us build the next generation of AI teammates for the people who keep our world running.