Senior Dynamics 365 Customer Insights Technical Consultant – Architect & Data Integration Specialist for Global Marketing Automation

About brighthush and the Digital Experience Revolution

brighthush is a forward‑thinking technology partner that empowers brands to transform customer data into actionable insights and unforgettable experiences. In a world where every touchpoint matters, we help organizations harness the full potential of Microsoft Dynamics 365 Customer Insights, Power Platform, and Azure to deliver hyper‑personalized journeys that drive loyalty, revenue, and growth. Our culture is built on curiosity, collaboration, and a relentless focus on impact. If you thrive in an environment where your expertise shapes the future of customer engagement, brighthush is the place for you.

Your Mission: Lead the Architecture of Customer‑Centric Journeys

As a Senior Dynamics 365 Customer Insights Technical Consultant, you will own the end‑to‑end lifecycle of our Customer Insights – Journeys platform. Your responsibilities will span strategy, design, implementation, and continuous optimization, ensuring that every campaign delivers measurable value while adhering to the highest standards of data governance and security.

Key Responsibilities

• Architect & Govern Segmentation Strategies – Design advanced audience segmentation models that leverage real‑time behavioral data, demographic attributes, and predictive scoring to enable precise targeting.
• Orchestrate Multichannel Campaigns – Build, configure, and optimize automated journeys across Email, SMS, Push Notifications, and WhatsApp, ensuring seamless integration with marketing automation tools.
• Ensure Technical Excellence – Manage the underlying infrastructure, including SPF, DKIM, DMARC, and email deliverability best practices, to maximize inbox placement and engagement.
• Champion Data Privacy & Compliance – Implement consent management workflows, data retention policies, and GDPR‑aligned processes to safeguard customer information.
• Deliver Insightful Analytics – Create dashboards, define KPIs, and provide actionable insights that drive data‑driven decision making across sales, marketing, and product teams.
• Collaborate Cross‑Functionally – Partner with CRM, ERP, and data engineering teams to integrate Customer Insights with enterprise systems via Azure APIs and Power Platform connectors.
• Mentor & Evangelize – Share best practices, conduct workshops, and guide junior consultants on platform capabilities, architecture patterns, and industry trends.
• Drive Continuous Improvement – Evaluate emerging technologies, propose enhancements, and lead pilots that keep brighthush at the cutting edge of customer experience.

Essential Qualifications

• Experience – Minimum 8 years in technical consulting, solution architecture, or senior developer roles focused on Microsoft Dynamics 365 and customer data platforms.
• Technical Mastery – Deep expertise in configuring and administering Dynamics 365 Customer Insights – Journeys, including data ingestion, model creation, and journey authoring.
• Data Engineering Skills – Proficient with Dataverse, data modeling, ETL pipelines, and data quality management.
• Email Deliverability & Security – Hands‑on experience with SPF, DKIM, DMARC, and email authentication protocols to ensure high deliverability rates.
• Languages – Advanced English (C1+) and fluent Spanish, enabling effective communication with global stakeholders.
• Regulatory Knowledge – Strong understanding of GDPR, CCPA, and other privacy regulations, with proven experience implementing compliant solutions.

Preferred / Nice‑to‑Have Skills

• Hands‑on experience with Dynamics 365 Customer Insights – Data and its integration with Power Platform components.
• Proficiency in Power Automate, Power BI, and Power Apps for building end‑to‑end customer journeys.
• Experience integrating third‑party platforms (e.g., ERP, e‑commerce, CRM) via Azure API Management.
• Knowledge of WhatsApp Business API integration and best practices for conversational marketing.
• Microsoft certifications such as Dynamics 365 Customer Insights or Power Platform Functional Consultant Associate.
• Agile mindset – comfortable working in Scrum or Kanban environments, with a passion for continuous learning and knowledge sharing.

What We Measure: Impact & Success

• Monthly achievement of project efficiency targets and delivery milestones.
• Alignment with the strategic technology roadmap and successful execution of key initiatives.
• Positive feedback from cross‑functional teams and measurable improvements in campaign performance.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the solutions you build. We offer:

• Structured mentorship programs with senior architects and industry experts.
• Access to the latest Microsoft training resources, certification pathways, and internal knowledge hubs.
• Opportunities to lead high‑impact projects, present at industry conferences, and contribute to thought leadership.
• A clear career ladder that rewards innovation, ownership, and measurable results.

Work Environment & Culture

brighthush thrives on autonomy, collaboration, and a shared commitment to excellence. You’ll work in a fully remote setting, with flexible hours that respect work‑life balance. Our culture encourages:

• Open communication across all levels, fostering transparency and rapid decision‑making.
• Cross‑disciplinary collaboration, where marketing, sales, engineering, and data science teams co‑create solutions.
• Continuous improvement, with regular retrospectives, hackathons, and innovation sprints.
• A supportive community that celebrates diversity, inclusion, and personal growth.

Compensation, Perks, and Benefits

While specific figures are tailored to your experience and expertise, brighthush offers a competitive salary package that reflects the value of elite technical talent. In addition, you’ll enjoy:

• Fully remote work from Portugal or Spain, with a flexible schedule that supports your productivity.
• Annual performance bonuses tied to project outcomes and business impact.
• Comprehensive health and wellness benefits, including medical, dental, and mental health support.
• Generous paid time off, parental leave, and a culture that values rest and rejuvenation.
• Access to cutting‑edge tools, cloud credits, and a stipend for continuous learning.
• Team retreats, virtual coffee breaks, and social events that strengthen bonds across the organization.

Why brighthush?

At brighthush, we don’t just build technology – we create environments where people can evolve, contribute meaningfully, and leave a lasting impact. Our clients trust us to deliver transformative customer experiences, and our team is empowered to shape the future of digital engagement. If you’re ready to bring your expertise to a place that values innovation, autonomy, and growth, we want to hear from you.

Ready to Join the Revolution?

Apply today and become a pivotal part of brighthush’s mission to redefine customer experience through data‑driven insights and cutting‑edge technology. Your next challenge awaits – let’s build the future together.