Senior English‑to‑Thai Translator & Legal & Customer Support Specialist – Remote (US/Canada) – Lead Multilingual Localization for brighthush’s Global Music & Entertainment Ecosystem

About brighthush

brighthush is more than a streaming platform; it’s a worldwide cultural crossroads that brings music, podcasts, live concerts, and immersive audio experiences to listeners across every continent. With a user base that spans from bustling metropolises to remote villages, brighthush is dedicated to delivering an experience that feels native, authentic, and legally sound in every language. Our mission is simple yet bold: empower creators, delight fans, and build a marketplace where music transcends borders and language becomes a bridge, not a barrier.

Why This Role Matters

As the guardian of Thai‑language content across both Legal and Customer Support domains, you will shape the entire user journey for millions of Thai speakers. Your translations will not only convey meaning; they will uphold the legal integrity of our platform and the trust of our customers. In short, you will be the voice that ensures every Thai user feels heard, protected, and engaged.

About the Role

This hybrid position blends linguistic expertise with legal acumen and customer‑centric thinking. You will collaborate closely with product managers, legal counsel, and customer support teams to translate, edit, and localize a wide range of documents, from user agreements and privacy policies to support FAQs and in‑app messages. Your work will directly influence how Thai users interact with brighthush, ensuring clarity, compliance, and a seamless experience.

Key Responsibilities

• Translation & Review: Convert English source material into Thai while preserving intent, tone, and legal precision. Review your own translations for accuracy, consistency, and adherence to style guidelines.
• Copy Editing: Polish Thai copy to ensure it is clear, concise, and user‑friendly. Pay special attention to character limits, formatting, and accessibility standards.
• Terminology Management: Maintain and expand a Thai terminology database that aligns with brighthush’s brand voice and legal requirements.
• Quality Assurance: Perform rigorous checks against style guides, brand guidelines, and legal compliance standards.
• Collaboration: Work closely with product managers, legal counsel, and customer support teams to clarify ambiguous terms and resolve translation challenges.
• Tool Proficiency: Operate the Phrase CAT tool (Open Offers workflow) to streamline translation, track progress, and ensure consistency across projects.
• Continuous Improvement: Identify opportunities to enhance translation workflows, reduce turnaround times, and improve overall quality.
• Project Management: Prioritize tasks, manage multiple concurrent projects, and meet tight deadlines without compromising quality.
• Stakeholder Communication: Articulate translation decisions and rationale clearly to stakeholders, ensuring alignment and transparency.
• Legal Compliance Oversight: Verify that all translated legal documents meet local regulatory requirements and align with international best practices.
• Customer Experience Enhancement: Translate and localize support content to improve user satisfaction and reduce support ticket volume.

Essential Qualifications

• Native fluency in Thai with impeccable written and spoken English skills.
• Minimum of 3 years of professional translation experience in Legal and Customer Support domains.
• Proven track record of translating complex legal documents, user agreements, privacy policies, and support FAQs.
• Strong understanding of Thai legal terminology, cultural nuances, and customer service best practices.
• Experience with CAT tools, especially Phrase, and familiarity with Open Offers workflow.
• Excellent communication skills – able to articulate translation decisions and rationale clearly to stakeholders.
• Detail‑oriented, with a keen eye for style, tone, and consistency.
• Ability to follow strict character limits, style guides, and brand guidelines.
• Self‑motivated, proactive, and capable of managing multiple projects simultaneously.
• U.S. or Canada‑based, with the ability to work remotely and comply with local tax and employment regulations.

Preferred Qualifications

• Degree in Linguistics, Translation Studies, Law, or a related field.
• Experience working in a multi‑vendor environment or with external translation agencies.
• Familiarity with other CAT tools (e.g., SDL Trados, MemoQ) and terminology management systems.
• Knowledge of brighthush’s product suite, including music streaming, podcasting, and live events.
• Experience translating marketing copy, social media content, or multimedia scripts.
• Understanding of SEO best practices for Thai language content.

Skills & Competencies

• Language Mastery: Native Thai speaker with advanced English proficiency.
• Legal Acumen: Ability to interpret and translate legal language accurately.
• Customer‑Centric Mindset: Understanding of customer support workflows and user experience.
• Technical Proficiency: Comfortable with CAT tools, spreadsheets, and project management software.
• Analytical Thinking: Ability to spot inconsistencies, propose solutions, and implement best practices.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Proven ability to meet tight deadlines without compromising quality.
• Adaptability: Willingness to learn new domains, tools, and processes as brighthush evolves.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a linguist, you’ll have access to:

• Regular training sessions on legal terminology, brand voice, and emerging industry trends.
• Mentorship from senior translators and legal experts.
• Opportunities to transition into specialized roles such as Localization Project Manager, Legal Content Strategist, or Customer Experience Lead.
• Cross‑functional projects that expose you to product development, marketing, and data analytics.
• Participation in global conferences, webinars, and industry events.
• Access to an internal knowledge base and best‑practice library to accelerate learning.
• Annual performance reviews with clear career path mapping and skill‑gap analysis.

Work Environment & Culture

brighthush thrives on creativity, collaboration, and a relentless pursuit of excellence. Our remote, distributed teams enjoy:

• Flexible work hours that accommodate time zones and personal commitments.
• Transparent communication channels, including weekly stand‑ups, monthly town halls, and open‑door leadership.
• A culture that celebrates diversity, inclusion, and continuous learning.
• Access to cutting‑edge technology, including AI‑driven translation tools and cloud‑based collaboration platforms.
• Regular virtual team‑building events, hackathons, and wellness initiatives.
• Recognition programs that celebrate milestones, innovation, and teamwork.
• Opportunities to contribute to community outreach and music‑education initiatives.

Compensation & Benefits

While specific rates will be negotiated based on experience and task scope, brighthush offers a competitive compensation package that includes:

• Performance‑based bonuses tied to quality metrics and project milestones.
• Health, dental, and vision insurance options for U.S. and Canadian employees.
• Paid time off, sick leave, and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Access to a digital wellness platform, including meditation, fitness, and mental health resources.
• Employee referral program with attractive incentives.
• Equity or profit‑sharing options for long‑term contributors.
• Annual stipend for home‑office equipment upgrades.

Why Join brighthush

By joining brighthush, you become part of a forward‑thinking, globally‑scaled music and entertainment ecosystem that values linguistic diversity and cultural authenticity. You will work in a fast‑paced, collaborative environment where your voice directly shapes how millions of Thai users experience music, podcasts, and live events. Your expertise will help us maintain legal compliance, deliver exceptional customer support, and create a seamless, inclusive experience for every listener.

We’re looking for a passionate, detail‑driven linguist who thrives in a dynamic environment and is eager to make a tangible impact on a global audience. If you’re ready to bring your linguistic expertise to brighthush and help shape the future of music and entertainment for Thai‑speaking audiences, we want to hear from you.

How to Apply

Ready to join our multilingual dream team? Submit your application, portfolio, and rate sheet for all task types through the link below. We look forward to welcoming you to our global community!