Dynamic Video Content Manager – Short‑Form Video & Motion Graphics Specialist for Customer Success & Digital Engagement at brighthush

Company Overview

At brighthush, we’re redefining how technology protects people, places, and communities. Our mission is simple yet profound: to empower safety professionals with intuitive, data‑driven tools that keep lives safe and operations running smoothly. With a global footprint that spans public safety agencies, enterprises, and government partners, brighthush is at the forefront of building secure, connected ecosystems that enable faster decision‑making and more resilient communities.

Why brighthush?

Working at brighthush means joining a culture that celebrates curiosity, collaboration, and continuous learning. We’re a close‑knit community of engineers, designers, marketers, and customer success leaders who share a common purpose: to make the world safer, one innovation at a time. Our people are our greatest asset, and we invest heavily in their growth through mentorship, training programs, and cross‑functional projects that stretch their skill sets and broaden their horizons.

Department Overview

The Customer Success team at brighthush is the heartbeat of our product experience. We partner with customers from the moment they first interact with our Command Center Software to the day they become advocates for our solutions. By blending data analytics, product expertise, and a deep understanding of customer workflows, we help agencies and enterprises unlock the full value of our technology.

As a Video Content Manager, you will be the creative engine that powers our digital enablement ecosystem. You’ll translate complex product concepts into bite‑size, high‑impact videos that accelerate onboarding, drive adoption, and reinforce long‑term loyalty.

What You’ll Do

• Fuel Omnichannel Journeys: Partner with Campaign Strategists to transform customer journey blueprints into engaging video assets that guide users through onboarding, adoption, and renewal milestones.
• Bridge CS and Marketing: Act as the visual liaison between Customer Success and Marketing, ensuring every video aligns with product positioning, brand guidelines, and the customer’s tactical goals.
• Outcome‑Driven Design: Craft each video with a clear, measurable objective—whether it’s a feature activation, a knowledge check, or a call to action—so that content drives tangible business results.
• Own Short‑Form Production: Script, record, edit, and animate concise, high‑retention clips (15–90 seconds) that fit seamlessly into automated email sequences, in‑app guides, digital communities, and customer journeys.
• Data‑Backed Optimization: Monitor engagement metrics (completion rates, drop‑off points, post‑view activation) and stay attuned to industry trends to continuously refine formats and storytelling techniques.
• Build a Scalable Production Engine: Create internal asset libraries, motion‑graphics templates, and streamlined workflows that enable the CS team to produce high‑quality content at scale.
• Leverage AI for Efficiency: Integrate generative AI tools—script generators, synthetic voice, rapid editing, and asset design—to accelerate production cycles and iterate on video variants.

Essential Qualifications

• Experience: Minimum 3 years creating short‑form video, micro‑learning clips, or motion graphics for tech or B2B SaaS platforms.
• Portfolio: A demonstrable portfolio showcasing your storytelling, editing, and animation skills.
• Education: Bachelor’s degree in Film, Media Production, Communications, Design, or a related field.
• Location & Travel: Remote across Latin America; must hold an active US visa for occasional travel to the United States (≈ once every 6 months).
• Language: Full proficiency in English—both written and spoken.
• Technical Stack: Proficiency in Adobe Premiere Pro and After Effects is mandatory.
• Storytelling: Proven ability to script, record, edit, and animate high‑retention, utility‑focused videos under 90 seconds.

Preferred Qualifications

• Domain Knowledge: Experience creating content for public safety, emergency response, or government tech sectors.
• Marketing Alignment: Background in customer marketing, lifecycle marketing, or customer success.
• Supplementary Tools: Familiarity with screen recording and hosting tools such as Wistia or Camtasia.
• Graphic Design: Hands‑on experience with Figma, Canva, Adobe Illustrator, or InDesign for supporting visuals.
• AI Tool Proficiency: Experience using generative AI to accelerate video production workflows.
• Process Building: Track record of building internal video production engines, including asset libraries and scalable editing workflows.
• Data Literacy: Ability to track, interpret, and act on video engagement metrics to measure ROI.
• Cross‑Functional Enablement: Proven collaboration with Customer Success, Campaign Strategists, or Enablement leads to embed video assets into automated journeys.

Skills & Competencies

• Creative Storytelling & Visual Communication
• Advanced Video Editing & Motion Graphics
• Project Management & Agile Workflow Implementation
• Data Analysis & Performance Optimization
• Cross‑Functional Collaboration & Stakeholder Management
• Adaptability & Problem‑Solving in Fast‑Paced Environments
• Proficiency in Generative AI & Automation Tools

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the content you create. We offer:

• Mentorship from senior leaders in product, marketing, and customer success.
• Access to industry conferences, workshops, and online courses.
• Opportunities to lead cross‑functional initiatives and shape the future of our enablement strategy.
• Clear promotion paths within the Customer Success and Content Production domains.

Work Environment & Culture

Our remote-first culture is built on trust, flexibility, and a shared commitment to safety. You’ll enjoy:

• Fully remote work with a flexible schedule that respects your personal and professional life.
• Regular virtual team huddles, brainstorming sessions, and informal coffee chats.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Inclusive, diverse, and collaborative teams that celebrate each other’s successes.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior video production roles.
• Performance‑based bonuses tied to content impact metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and access to learning platforms.
• Wellness programs, including virtual fitness classes and mental health support.

How to Apply

If you’re passionate about creating compelling video experiences that drive real customer outcomes, we’d love to hear from you. Submit your resume, cover letter, and portfolio link through our careers portal. Let’s build a safer future together—one short‑form video at a time.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.