Senior Enterprise Customer Success Analyst – Remote Contract – Digital Marketing & SaaS Platform Champion – Driving Enterprise Growth, Client Success, and Strategic Partnerships

About brighthush and the Digital Marketing Landscape

brighthush is a trailblazer in the digital marketing and SaaS arena, empowering Fortune 500 enterprises, wealth‑management firms, and financial services leaders to transform their online presence, streamline marketing operations, and unlock measurable growth. With a mission to deliver world‑class solutions that blend cutting‑edge technology, data‑driven insights, and human expertise, brighthush has become the trusted partner for organizations seeking to elevate their digital footprint and achieve sustainable competitive advantage.

Our culture is built on collaboration, continuous learning, and an unwavering focus on customer success. We believe that the best results come from listening deeply to our clients, anticipating their needs, and delivering solutions that exceed expectations. If you thrive on building relationships, solving complex problems, and driving tangible results, we invite you to join us as a Senior Enterprise Customer Success Analyst in a fully remote, contract‑based role.

Role Overview

As a Senior Enterprise Customer Success Analyst at brighthush, you will be the linchpin that connects our enterprise clients with the full breadth of our platform capabilities. You will own the end‑to‑end client experience, ensuring that every interaction—from onboarding to ongoing optimization—delivers maximum value. Your work will directly influence client satisfaction, adoption rates, and revenue growth, positioning you as a key contributor to our mission of customer success.

Key Responsibilities

In this role, you will:

• Client Relationship Leadership: Build and nurture trusted partnerships with program administrators and key stakeholders, gaining deep insight into their business objectives, program structures, and platform needs.
• Strategic Program Management: Lead purposeful client meetings and program reviews, setting clear agendas, delivering actionable insights, and ensuring documented follow‑through.
• Data‑Driven Optimization: Translate usage metrics, performance reports, and client feedback into practical strategies that enhance adoption, engagement, and overall program outcomes.
• Service Delivery Oversight: Coordinate service delivery aligned with client priorities, program standards, and operational commitments, ensuring a consistently high‑quality experience.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support teams to demonstrate platform value, identify upsell opportunities, and resolve escalated issues.
• Incident Management: Serve as the central point of contact for client inquiries, service incidents, and technical escalations, maintaining clear communication through resolution.
• Root Cause Analysis: Investigate issues methodically—gather evidence, review configurations, test scenarios, and reproduce reported behavior—to distinguish product defects from configuration or training gaps.
• Ticket Creation & Tracking: Create actionable Jira tickets with detailed reproduction steps, expected vs. actual results, supporting evidence, and business impact, then track progress to resolution.
• Proactive Support & Education: Identify recurring issues and implement proactive support, education, and process improvements to reduce client downtime and support effort.
• Live Training Delivery: Conduct engaging live training sessions for administrators and end users, tailoring content to their roles and goals, and connecting platform features to real‑world use cases.
• Documentation & Knowledge Management: Maintain up‑to‑date client documentation, stakeholder information, program details, meeting notes, and action plans.
• Continuous Improvement Leadership: Lead cross‑functional initiatives or projects, share insights, and recommend practical, innovative solutions that enhance service delivery, documentation, and the overall client experience.

Essential Qualifications

• Bachelor’s degree preferred or equivalent combination of education and relevant work experience.
• 5+ years of experience in Customer Success, Account Coordination, Account Management support, Client Services, Implementation, or a similar customer‑facing role.
• Proven track record supporting a book of business in a SaaS, technology, digital marketing, or financial services environment.
• Hands‑on experience coordinating client onboarding, training, implementation, or ongoing account support activities.
• Strong cross‑functional collaboration skills—experience working with Sales, Delivery, Support, and other internal teams.
• Familiarity with digital marketing platforms, financial services technology, wealth technology, or compliance‑related solutions is an asset.
• Experience supporting clients in the wealth management, advisor, or home office space is strongly preferred.

Preferred Qualifications & Competencies

• Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, actionable insights.
• Customer‑first mindset and a practical, solutions‑oriented approach to problem solving.
• Strong troubleshooting and analytical thinking—capable of assessing issue severity, prioritizing tasks, and managing multiple workstreams simultaneously.
• Highly organized with a disciplined approach to project coordination, documentation, and follow‑through.
• Proficiency in Salesforce case management, Jira, and other ticketing or CRM tools.
• Comfortable working independently with minimal oversight while driving tasks forward.
• Ability to identify trends, risks, and process improvement opportunities, and to recommend actionable solutions.
• Experience in a highly collaborative, cross‑functional environment, and a proven ability to influence stakeholders at all levels.

Skills & Competencies for Success

To thrive in this role, you will bring:

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Proficiency in interpreting data dashboards, usage reports, and performance metrics.
• Technical Fluency: Comfortable navigating SaaS platforms, APIs, and integration points.
• Project Management: Experience managing multiple concurrent initiatives with clear milestones.
• Influence & Negotiation: Skill in aligning cross‑functional teams and negotiating solutions that satisfy both client and business objectives.
• Adaptability: Ability to pivot quickly in a fast‑moving environment and embrace change.
• Empathy & Customer Focus: Genuine desire to understand client pain points and deliver solutions that delight.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Enterprise Customer Success Analyst, you will:

• Gain deep expertise in cutting‑edge digital marketing and SaaS platforms, positioning you as a subject‑matter expert.
• Lead high‑impact initiatives that shape the future of our customer success organization.
• Collaborate with senior leaders across Product, Engineering, and Sales, gaining exposure to strategic decision‑making.
• Participate in continuous learning programs, including certifications in Salesforce, Jira, and digital marketing analytics.
• Advance into senior Customer Success Manager, Director of Customer Success, or Product Management roles based on performance and ambition.

Work Environment & Company Culture

brighthush thrives on a culture of empowerment, authenticity, and inclusivity. Key highlights include:

• Fully remote work model with flexible hours, allowing you to balance professional and personal commitments.
• A collaborative environment where ideas are valued and cross‑functional teamwork is the norm.
• Commitment to diversity, equity, and inclusion—every voice is heard, respected, and celebrated.
• Regular virtual team events, knowledge‑sharing sessions, and community outreach initiatives.
• Access to cutting‑edge tools and resources that enable you to deliver outstanding client experiences.

Compensation, Perks, and Benefits

As a contract role, you will receive an hourly rate of $30–$40 per hour, commensurate with experience, skills, and education. In addition to competitive pay, you will enjoy:

• Comprehensive health, dental, and vision coverage (for eligible contractors).
• Generous paid time off and holiday schedule.
• Professional development stipend for certifications, conferences, and training.
• Access to a robust knowledge base, internal training modules, and mentorship programs.
• Opportunity to work with a diverse, high‑performing team across the United States.

Why Apply to brighthush?

Joining brighthush means becoming part of a forward‑thinking organization that places customer success at the heart of everything we do. You will:

• Drive real, measurable impact for enterprise clients in the digital marketing space.
• Collaborate with industry leaders and innovators.
• Grow your skill set in a dynamic, supportive environment.
• Be recognized for your contributions and rewarded for your dedication.

We are excited to meet passionate, results‑driven professionals who are ready to take the next step in their career. If you are eager to help clients achieve their goals, solve complex challenges, and thrive in a collaborative culture, we encourage you to apply today.

Application Process & Contact Information

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. You can apply directly through our careers portal or click the link below:

Apply to brighthush – Enterprise Customer Success Analyst (Contract)

We look forward to welcoming you to the brighthush family!

Equal Opportunity & Inclusion Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

AI in Hiring

brighthush may use AI‑based tools to support the recruitment process. All hiring decisions are made with human oversight to ensure fairness, accuracy, and compliance with applicable laws.

Contact Us

For assistance or to request reasonable accommodations during the application process, please contact us at 888‑237‑7769 or email [email protected].