Remote Customer Growth & Activation Specialist – B2B Automotive E‑Commerce Platform at brighthush – Drive Engagement & Onboarding Success

About brighthush

brighthush is a trailblazing B2B marketplace that connects automotive parts suppliers, repair shops, dealerships, and distributors across North America. With a mission to streamline the parts‑buying experience, brighthush’s platform delivers real‑time inventory, instant pricing, and a frictionless ordering process that saves time and money for every customer. Our culture is built on innovation, customer obsession, and a relentless focus on growth. As a remote‑first company, we empower our teams to work from anywhere while fostering collaboration, continuous learning, and a sense of belonging.

Why This Role Matters

As the world’s automotive supply chain becomes increasingly digital, the demand for a seamless, data‑driven purchasing experience is higher than ever. The Customer Growth & Activation Specialist is the linchpin that turns prospects into loyal, high‑value customers. You will be the first point of contact for new and existing users, guiding them through onboarding, educating them on platform capabilities, and ensuring they realize tangible value from brighthush. Your work will directly influence customer retention, lifetime value, and the overall success of our platform.

Key Responsibilities

• Outbound Prospecting & Lead Qualification – Identify and engage repair shops, dealerships, and distributors through targeted calls, emails, and automated sequences. Qualify prospects by assessing their parts‑buying workflow and demonstrating how brighthush can streamline their operations.
• Onboarding & Activation – Lead the end‑to‑end onboarding process: set up new accounts, connect customers with their preferred suppliers, and guide them to their first successful order. Provide hands‑on training and resources to accelerate adoption.
• Re‑engagement & Upsell – Identify low‑activity accounts and craft personalized outreach to re‑ignite usage. Highlight under‑utilized features and new product enhancements that can add value to their business.
• Campaign Execution – Plan, execute, and track outreach, onboarding, and re‑engagement campaigns. Ensure all activities are completed on schedule and meet predefined KPIs.
• Customer Education – Deliver clear, concise training via phone, video, and email. Translate complex technical concepts into actionable insights that repair shops and dealerships can immediately apply.
• Data Management – Capture all customer interactions, outreach data, and activation status in Salesforce. Maintain disciplined CRM habits to support accurate reporting and forecasting.
• Performance Metrics – Meet or exceed activity, activation, and engagement targets. Provide regular updates to leadership on progress and insights.
• Voice of the Customer – Act as the customer advocate within brighthush. Share feedback, identify activation blockers, and collaborate with Support, Product, and Engineering to drive continuous improvement.
• Industry Representation – Represent brighthush at trade shows, industry events, and partner meetings. Build relationships with key stakeholders and showcase the value proposition of our platform.

Essential Qualifications

• 1–3 years of experience in inside sales, SDR/BDR, customer onboarding, or customer success roles.
• Proven track record of high‑volume outbound prospecting and closing new accounts.
• Strong communication skills with the ability to explain technical concepts in simple terms to non‑technical audiences.
• Self‑motivated, organized, and disciplined in managing a robust pipeline and CRM data.
• Comfort with uncertainty and a fast‑moving environment; thrives on continuous learning.
• BS/BA degree or equivalent professional experience.
• Experience with Salesforce (or similar CRM) is highly preferred.
• Knowledge of the automotive parts industry, repair shops, dealerships, or B2B software is a plus.

Preferred Qualifications

• Prior experience in a B2B e‑commerce or marketplace setting.
• Familiarity with automotive supply chain processes and terminology.
• Experience with outbound email automation tools (e.g., Outreach, Salesloft).
• Demonstrated ability to collaborate cross‑functionally with Product, Support, and Engineering teams.
• Track record of exceeding quarterly targets and driving measurable growth.

Core Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for customer pain points and a passion for delivering solutions.
• Strategic Prospecting – Ability to segment and prioritize leads based on business value and fit.
• Data‑Driven Decision Making – Comfortable analyzing metrics to refine outreach and improve conversion rates.
• Technical Fluency – Quick to learn new software and articulate its benefits to users.
• Collaboration & Influence – Works effectively with cross‑functional teams and influences stakeholders.
• Resilience & Adaptability – Maintains high performance in a dynamic, evolving marketplace.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Growth & Activation Specialist, you will:

• Progress into senior customer success or account management roles, overseeing larger portfolios and strategic accounts.
• Move into product or marketing positions, leveraging your deep customer insights to shape platform enhancements.
• Participate in leadership development programs, mentorship, and cross‑team projects that broaden your skill set.
• Access continuous learning resources, including industry certifications, webinars, and internal knowledge bases.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and collaboration. Our teams meet virtually through video calls, shared workspaces, and real‑time collaboration tools. We celebrate diversity, encourage open communication, and foster a culture where every voice is heard. Our remote work model is supported by:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Notion).
• Regular virtual social events and quarterly in‑person retreats.
• Access to a global network of peers and mentors.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote customer success professionals.
• Performance‑based commission structure tied to activation and engagement metrics.
• Target bonus potential for exceeding quarterly goals.
• Restricted stock units (RSUs) for eligible employees, aligning long‑term incentives with company success.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave, paid sabbatical, and generous paid time off (PTO).
• Remote work stipend to support home‑office setup.
• Professional development budget for courses, certifications, and conferences.

Ready to Join brighthush?

If you are a proactive, customer‑focused professional who thrives in a fast‑paced, remote environment, we want to hear from you. Bring your passion for automotive e‑commerce, your knack for turning prospects into advocates, and your drive to help businesses succeed. Apply today and become part of a team that is redefining how the automotive industry buys and sells parts.