Senior Enterprise Customer Success Architect – AI‑Powered Cybersecurity Integration & Adoption Champion – Driving Innovation, Value, and Growth at brighthush

About brighthush

In the age of data‑driven decisions, the security of information is no longer a luxury – it is a strategic imperative. brighthush is at the cutting edge of this transformation, turning the promise of artificial intelligence into a fortress that protects, governs, and amplifies enterprise data. We are more than a cybersecurity vendor; we are a trusted partner that helps Fortune 500 companies, financial institutions, and government agencies navigate a world where every byte can be a threat or an opportunity.

Our mission is simple yet bold: stay ahead of cyber threats by turning AI from a potential vulnerability into a powerful defense. By weaving generative AI, large language models (LLMs), retrieval‑augmented generation (RAG), and autonomous AI agents into every layer of protection, we empower our clients to adopt cutting‑edge AI with confidence, control, and compliance. With a global footprint spanning North America, Europe, and Asia, we thrive on curiosity, collaboration, and continuous learning.

The Role: Senior Enterprise Customer Success Architect

As a Senior Enterprise Customer Success Architect, you will be the strategic bridge between our enterprise customers and the technical teams that build and evolve brighthush's AI‑powered security solutions. You will own the entire customer journey—from initial engagement through deployment, adoption, and expansion—ensuring that each client realizes maximum value, achieves measurable outcomes, and becomes a long‑term advocate for brighthush.

Your deep expertise in cybersecurity, API integration, and AI technologies will enable you to translate complex technical concepts into actionable business strategies that resonate with C‑suite executives, security leaders, and technical stakeholders alike. You will collaborate with product, engineering, sales, and marketing to shape the future of AI security, drive product enhancements that deliver real business impact, and mentor junior architects while fostering a culture of continuous improvement.

Key Responsibilities

• Customer Relationship Ownership – Serve as the primary point of contact for enterprise accounts, building trust and credibility with C‑level executives, security officers, and technical teams.
• Strategic Deployment Planning – Lead the design, architecture, and execution of end‑to‑end deployments, ensuring seamless integration with customers’ existing security stacks and data ecosystems.
• Adoption & Expansion Champion – Drive product adoption through workshops, training, and best‑practice guidance; identify upsell and cross‑sell opportunities that align with customer goals.
• Solution Architecture & Technical Leadership – Translate business requirements into robust technical solutions, author architecture diagrams, and provide guidance on API usage, log ingestion, and data pipelines.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and white‑paper initiatives; contribute to the community by sharing insights on AI security trends.
• Feedback Loop & Product Collaboration – Capture customer pain points and feature requests; collaborate with product, engineering, and data science teams to shape the roadmap.
• Metrics & Reporting – Define success metrics, track adoption KPIs, and present quarterly business reviews that demonstrate ROI and strategic impact.
• Cross‑Functional Enablement – Partner with sales to craft proposals, with marketing to develop case studies, and with legal to ensure compliance with data protection regulations.
• Continuous Learning & Knowledge Sharing – Stay ahead of emerging threats, AI advancements, and regulatory changes; disseminate knowledge through internal workshops and external forums.
• Mentorship & Team Development – Guide junior architects and new hires, fostering a collaborative environment that encourages skill growth and knowledge exchange.
• Strategic Thought Partner – Act as a trusted advisor to clients, helping them align security initiatives with broader business objectives and digital transformation roadmaps.

Essential Qualifications

• Experience – Minimum 5+ years in customer‑facing cybersecurity roles, with a proven track record in solutions engineering or architecture.
• Technical Depth – Hands‑on expertise in API documentation, log management, data ingestion pipelines, and integration with SIEM/SOAR platforms.
• Cybersecurity Knowledge – In‑depth understanding of threat modeling, risk assessment, compliance frameworks (GDPR, CCPA, ISO 27001, NIST), and incident response.
• AI & Generative Technologies – Familiarity with generative AI, LLMs, RAG, and AI agents; ability to articulate how these technologies can be leveraged for security use cases.
• Strategic Mindset – Demonstrated ability to develop and execute enterprise customer strategies that drive adoption, renewal, and expansion.
• Communication Skills – Exceptional written and verbal communication; comfortable presenting to technical and non‑technical audiences at all levels.
• Collaboration & Influence – Proven success in cross‑functional collaboration with product, engineering, sales, and marketing teams.
• Problem‑Solving – Strong analytical skills to diagnose complex technical issues and propose effective solutions.
• Project Management – Proven track record of managing multiple deployments simultaneously, meeting deadlines, and staying within scope.

Preferred Qualifications

• Experience with cloud security platforms and container orchestration (Kubernetes, Docker).
• Certifications such as CISSP, CISM, or brighthush Certified Security – Specialty.
• Background in data science or machine learning engineering.
• Previous experience in a SaaS or platform‑as‑a‑service environment.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Technical Architecture – Ability to design scalable, secure, and compliant solutions that integrate with diverse data sources.
• Customer‑Centric Mindset – Deep empathy for customer challenges and a passion for delivering tangible business outcomes.
• Problem‑Solving – Strong analytical skills to diagnose complex technical issues and propose effective solutions.
• Project Management – Proven track record of managing multiple deployments simultaneously, meeting deadlines, and staying within scope.
• Adaptability – Comfortable navigating fast‑paced environments and evolving product roadmaps.
• Leadership – Ability to mentor junior team members and influence stakeholders across the organization.
• Strategic Communication – Ability to translate technical jargon into business language and vice versa.

Career Growth & Learning Opportunities

• Clear pathway to Director of Customer Success or Head of Enterprise Architecture.
• Access to internal AI & cybersecurity bootcamps, certifications, and conferences.
• Regular knowledge‑sharing sessions with product, engineering, and data science leaders.
• Opportunity to shape the future of AI security through product feedback and roadmap influence.
• Mentorship from senior leaders and a culture that rewards initiative and innovation.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Annual leadership retreats focused on strategic thinking and industry foresight.

Work Environment & Company Culture

• Fully remote, with a distributed team across Australia and other time zones.
• Inclusive, collaborative culture that values diversity, equity, and belonging.
• Transparent communication and a flat hierarchy that encourages idea sharing.
• Flexible work hours to support work‑life balance and personal well‑being.
• Regular virtual team‑building events, hackathons, and innovation challenges.
• Commitment to sustainability: remote work reduces carbon footprint, and we invest in green data centers.
• Community outreach: we partner with universities and nonprofits to promote STEM education.
• Annual company‑wide retreat and quarterly virtual meet‑ups.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience, plus performance‑based bonuses.
• Equity participation in a high‑growth, AI‑driven security company.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible vacation policy.
• Unlimited learning budget for courses, certifications, and conferences.
• Wellness stipend, mental health resources, and access to virtual fitness programs.
• Technology stipend for home office upgrades and high‑speed internet.
• Annual company‑wide retreat and quarterly virtual meet‑ups.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is redefining what it means to protect, govern, and innovate with AI. Your work will directly influence how enterprises secure their most valuable assets in an era where AI is both a powerful tool and a potential threat vector. You will collaborate with world‑class engineers, data scientists, and product leaders, while also engaging with C‑suite executives and security officers to deliver measurable business value. If you thrive on solving complex problems, driving adoption, and shaping the future of AI‑powered security, brighthush is the place for you.

We believe that the best solutions come from diverse perspectives. That’s why we actively foster an environment where every voice is heard, every idea is considered, and every team member is empowered to innovate. Whether you’re a seasoned architect or a rising star in cybersecurity, you’ll find the support, resources, and autonomy you need to grow and succeed.

How to Apply

Ready to lead enterprise customers into the next era of AI‑powered security? Join brighthush and help shape the future of cybersecurity. Click the link below to submit your application and become part of a team that is redefining what it means to protect, govern, and innovate with AI.