Senior Enterprise Customer Success Architect – Cloud‑Native Revenue Lifecycle Management & Strategic Advisory Champion – Accelerating Growth & Customer Success at brighthush

About brighthush

brighthush is a pioneering force in the SaaS landscape, redefining how Fortune 500 enterprises orchestrate their revenue lifecycle. Our award‑winning, cloud‑native platform automates the most complex billing, revenue recognition, and CPQ processes, empowering customers to achieve operational excellence, regulatory compliance, and sustainable profitability. With a relentless focus on innovation, brighthush has earned accolades from leading analyst firms and consistently ranks among the fastest‑growing technology companies in the United States.

Why brighthush?

At brighthush, we believe technology should be a catalyst for business transformation, not a barrier. Our culture is built on collaboration, curiosity, and a commitment to delivering measurable value to our customers. We invest heavily in our people, offering continuous learning opportunities, mentorship programs, and a flexible work environment that supports both personal and professional growth. Join a team that celebrates bold ideas, embraces change, and rewards results.

Role Overview

The Senior Enterprise Customer Success Architect is a pivotal member of our Customer Success organization. You will serve as a trusted technical and strategic advisor to our enterprise customers, bridging the gap between their business objectives, technical requirements, and the capabilities of the brighthush platform. Your deep technical expertise, combined with a consultative mindset, will enable you to build lasting relationships across all levels of our customers’ organizations—from end users to C‑suite executives.

Key Responsibilities

• Build and nurture strategic relationships: Establish yourself as the go‑to technical partner for our customers, fostering trust and credibility at every level of their organization.
• Collaborate with Customer Success Managers: Co‑create comprehensive success plans that align business goals with technical roadmaps, ensuring clear objectives, measurable outcomes, and actionable milestones.
• Drive platform adoption and optimization: Proactively monitor customer usage, identify opportunities for improvement, and lead workshops that showcase best practices and advanced features.
• Serve as the primary technical liaison: Lead governance meetings, strategy sessions, and technical discussions, translating complex platform capabilities into tangible business value.
• Develop transformation roadmaps: Partner with customer leadership to design long‑term strategies that align technology with evolving business needs, including subscription billing models, revenue recognition, and CPQ processes.
• Identify and recommend solutions: Evaluate customer challenges, assess risks and benefits, and propose platform enhancements or integrations that deliver maximum ROI.
• Coordinate cross‑functional resolution: Work closely with Support, Product, Engineering, and Professional Services to resolve complex technical issues and ensure seamless delivery.
• Advocate for the customer: Capture structured, actionable feedback and champion it with Product and Engineering teams to drive continuous improvement.
• Travel and on‑site engagement: Represent brighthush at customer sites and industry events, reinforcing our commitment to partnership and excellence.

Essential Qualifications

• 4+ years of experience in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer‑facing technical role within enterprise SaaS.
• Proven track record of building and maintaining strategic customer relationships with a strong technical focus.
• Solid understanding of accounting or finance processes, data, and reporting—ideally with experience in subscription billing and revenue recognition.
• Working knowledge of SQL and basic coding concepts; ability to build formulas, create reports, leverage AI tools, and evaluate AI‑generated outputs.
• Exceptional communication skills, with the ability to translate complex technical and financial concepts into clear, business‑oriented language for senior finance executives, including CFOs and VPs of Finance.
• Demonstrated ability to influence senior stakeholders and drive consensus across cross‑functional teams.
• Strong analytical mindset, comfortable dissecting data to uncover insights and recommend actionable improvements.

Preferred Qualifications

• Experience with CPQ (Configure‑Price‑Quote) systems and revenue recognition frameworks such as ASC 606 or IFRS 15.
• Background in data integration, API orchestration, and middleware solutions.
• Certifications in cloud platforms (AWS, Azure, Google Cloud) or SaaS architecture.
• Prior experience in a high‑growth SaaS company with a focus on enterprise adoption.
• Fluency in multiple languages is a plus for serving a global customer base.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable technical plans.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Technical Fluency: Comfortable with data modeling, SQL, API design, and cloud infrastructure.
• Influence & Negotiation: Skilled at guiding senior stakeholders toward shared goals.
• Project Management: Proven ability to manage multiple initiatives simultaneously and deliver on time.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As a Senior Enterprise Customer Success Architect, you will:

• Lead high‑impact projects that shape the future of revenue lifecycle management.
• Mentor junior architects and Customer Success Managers, fostering a culture of knowledge sharing.
• Participate in cross‑functional leadership forums, influencing product strategy and roadmap decisions.
• Access continuous learning programs, including certifications in cloud platforms, data analytics, and advanced CPQ technologies.
• Explore opportunities to transition into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Architecture.

Work Environment & Company Culture

brighthush thrives on a culture that values innovation, transparency, and collaboration. Our remote‑first environment is supported by:

• Flexible work hours and a generous paid time off policy.
• Monthly virtual town halls and quarterly in‑person retreats.
• Access to cutting‑edge tools and a robust internal knowledge base.
• Regular hackathons, innovation challenges, and “idea‑to‑market” sprints.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Unlimited vacation policy and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about driving enterprise success, building strategic relationships, and shaping the future of revenue lifecycle management, we want to hear from you. Join brighthush and help our customers unlock new levels of growth and operational excellence.