Senior Enterprise Customer Success Director – EMEA & APJ – Spearheading Sustainable Growth, Adoption, and Retention for a Premier Open Source Security & DevOps Platform at brighthush

About brighthush

brighthush is a venture‑backed, high‑growth technology company that transforms open source software into hardened, secure, and production‑ready builds. Our mission is simple yet powerful: give developers the confidence to ship faster by removing security and compliance barriers. Backed by leading investors who share our vision for a safer, more open software ecosystem, brighthush sits at the intersection of open source innovation and enterprise reliability.

Why brighthush?

In today’s digital economy, open source is the backbone of every product, but security and compliance are no longer optional—they’re essential. brighthush provides a secure, production‑ready foundation that lets teams ship faster, stay compliant, and eliminate risk. Our customers span Fortune 500 enterprises, fast‑growing startups, and everything in between, all of whom rely on brighthush to keep their software safe and scalable.

As we scale, we’re looking for a visionary leader who can elevate our Enterprise Customer Success organization to the next level. If you thrive in a fast‑moving, data‑driven environment and love turning complex challenges into simple, scalable solutions, brighthush is the place for you.

Role Overview

The Senior Enterprise Customer Success Director will report directly to the Director of Customer Success and will be a pivotal member of the Customer Success organization. In this role, you will build, lead, and scale a high‑performance team of Customer Success Managers (CSMs) who serve our Enterprise customers across EMEA and APJ. You will partner with cross‑functional leaders in Sales, Product, Marketing, and Engineering to design and execute data‑driven strategies that drive adoption, retention, and expansion.

Key Responsibilities

Leadership & People Management

• Recruit, onboard, and mentor a world‑class team of CSMs who champion enterprise customer success.
• Cultivate a collaborative, high‑performance culture that aligns with brighthush’s core values.
• Set clear performance metrics, conduct regular coaching sessions, and provide constructive feedback to drive continuous improvement.
• Champion diversity, equity, and inclusion initiatives within the team and across the broader organization.
• Implement succession planning and career development pathways to retain top talent.
• Drive a culture of psychological safety where team members feel empowered to share ideas and challenge the status quo.

Strategic Planning & Execution

• Develop and execute a comprehensive Enterprise Customer Success strategy that aligns with brighthush’s growth objectives.
• Define and track key success metrics (NPS, churn, expansion revenue, adoption rates) and use insights to refine programs.
• Collaborate with Sales to create smooth handoffs, ensuring that new Enterprise accounts receive a seamless onboarding experience.
• Partner with Product to surface customer feedback, influence roadmap decisions, and advocate for enterprise‑specific features.
• Work closely with Marketing to develop targeted campaigns, enablement content, and thought‑leadership initiatives that reinforce customer value.
• Drive quarterly business reviews and executive briefings that showcase ROI and future opportunities.
• Lead the creation of a global customer success playbook that standardizes best practices across regions.

Customer Advocacy & Relationship Management

• Serve as the voice of the customer within brighthush, ensuring that enterprise needs are understood and prioritized.
• Build deep, strategic relationships with C‑suite executives, technical leads, and key stakeholders across the customer organization.
• Facilitate quarterly business reviews, executive briefings, and value‑based discussions that highlight ROI and future opportunities.
• Identify and mitigate risks early, orchestrating cross‑functional responses to ensure customer satisfaction and retention.
• Champion customer success stories and case studies that demonstrate tangible business outcomes.
• Act as a trusted advisor, helping customers navigate complex security and compliance challenges.

Process & Tooling Optimization

• Design and refine customer success workflows, playbooks, and best‑practice documentation.
• Implement and optimize CRM, CSAT, and analytics tools to provide real‑time visibility into customer health.
• Drive automation initiatives that reduce manual effort and increase scalability.
• Ensure data integrity and maintain accurate forecasting for revenue and churn.
• Continuously evaluate emerging technologies and platforms to keep brighthush at the cutting edge of customer success.
• Lead the adoption of AI‑driven insights to predict churn and identify upsell opportunities.

Thought Leadership & Community Building

• Represent brighthush at industry events, conferences, and user groups, positioning the company as a thought leader in open source security.
• Develop and deliver internal and external training sessions that empower customers and teammates alike.
• Collaborate with the Community team to nurture user forums, webinars, and knowledge bases that reinforce customer success.
• Publish whitepapers, blog posts, and case studies that showcase brighthush’s impact on the open source ecosystem.
• Build a community of practice among CSMs to share insights, challenges, and success stories.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in Customer Success, Account Management, or Enterprise Support roles, with at least 5 years in a leadership capacity.
• Proven track record of building and scaling high‑performance teams in a fast‑growth, technology‑driven environment.
• Deep understanding of the enterprise software landscape, especially in the open source, security, and DevOps domains.
• Exceptional communication skills, both written and verbal, with the ability to influence C‑suite executives and technical stakeholders.
• Strong analytical mindset, comfortable with data‑driven decision making and performance metrics.
• Experience working with global, distributed teams across EMEA and APJ time zones.
• Fluency in English; additional languages (e.g., German, French, Mandarin) are a plus.
• Hands‑on experience with customer success platforms such as Gainsight, Totango, or similar.

Preferred Qualifications

• Experience in a SaaS or cloud‑native company with a focus on security or compliance.
• Background in open source or DevOps practices, with a passion for building secure, production‑ready solutions.
• Track record of driving revenue expansion (upsell, cross‑sell) within enterprise accounts.
• Prior experience in a high‑growth startup or venture‑backed company.
• Certifications in security (e.g., CISSP, CISM) or cloud platforms (e.g., AWS, Azure, GCP) are a plus.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & Team Development
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Stakeholder Management & Influence
• Project Management & Process Improvement
• Cross‑Functional Collaboration
• Adaptability & Resilience in a Rapidly Changing Environment
• Proficiency in CRM, CSAT, and analytics tools
• Fluency in English; additional languages are a plus

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As Senior Enterprise Customer Success Director, you will:

• Lead a high‑visibility program that directly impacts revenue and customer satisfaction.
• Collaborate with senior leaders across the organization, gaining exposure to product strategy, sales enablement, and global operations.
• Participate in executive‑level mentorship programs and leadership development workshops.
• Shape the future of our Enterprise Customer Success organization, influencing culture, processes, and technology.
• Benefit from a flexible, remote‑first work model that supports work‑life balance while fostering global collaboration.
• Access a dedicated learning budget for certifications, conferences, and skill‑building courses.
• Take ownership of a portfolio of high‑impact initiatives that can serve as a launchpad for future executive roles.

Work Environment & Culture Highlights

brighthush is a vibrant, inclusive, and collaborative environment where ideas thrive and innovation is celebrated. We value:

• Open communication and transparency at all levels.
• Continuous learning through internal knowledge sharing, external conferences, and skill‑building courses.
• Flexibility that respects personal commitments and promotes mental well‑being.
• A culture that balances high performance with a playful, supportive atmosphere.
• Recognition programs that celebrate both individual and team achievements.
• Global collaboration across time zones, fostering a truly international perspective.
• Commitment to sustainability and responsible technology practices.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total compensation package that includes:

• Base salary aligned with market benchmarks for senior leadership roles.
• Performance‑based bonuses tied to team and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Annual company retreats and team‑building events.
• Remote‑friendly infrastructure and stipends for home office setup.

How to Apply

Ready to lead the next wave of enterprise customer success at brighthush? Submit your resume and a cover letter that highlights your experience building high‑impact teams, driving customer growth, and navigating the complexities of global, distributed operations. We look forward to exploring how your vision and expertise can help us empower developers worldwide to ship faster, safer, and smarter.