Senior Enterprise Customer Success Engineer – AI Resilience & Data Protection Champion – Strategic Technical Advisor for Fortune 500 & Mid‑Market Leaders at brighthush

About brighthush

brighthush is a global pioneer in cloud‑native data protection and AI resilience. With a presence in more than 30 countries and a customer base that spans Fortune 500 giants, mid‑market leaders, and fast‑growing tech innovators, we empower organizations to harness the full potential of artificial intelligence while safeguarding their most valuable asset—data. Our integrated platform unifies data governance, encryption, AI model security, and cyber resilience into a single, scalable solution that evolves with emerging threats, regulatory changes, and the ever‑shifting AI landscape.

Why brighthush is the Future of Data & AI Protection

At brighthush, our mission is simple yet ambitious: empower every organization to harness AI breakthroughs while safeguarding their most valuable asset—data. We achieve this by combining cutting‑edge data protection technologies, cyber resilience frameworks, and AI model security into a single, integrated platform that evolves with emerging threats, regulatory changes, and the ever‑shifting landscape of AI workloads.

What sets us apart is our culture of curiosity, collaboration, and relentless focus on measurable impact. Every engineer, product manager, and customer success professional at brighthush is driven by the same core values: innovation, integrity, and impact. These values shape every interaction, every product iteration, and every success story we celebrate.

Role Overview: Senior Enterprise Customer Success Engineer

As a Senior Enterprise Customer Success Engineer at brighthush, you will be the technical steward of our most strategic accounts. Your mission is to guide customers from initial activation through adoption, optimization, expansion, and renewal, ensuring they extract maximum value from our data protection and AI resilience solutions. Your role blends deep technical expertise with business acumen, executive communication, and a customer‑first mindset.

Key Responsibilities

• Customer Relationship Leadership: Own the technical relationship for a portfolio of high‑value Enterprise and Commercial accounts, serving as the primary trusted advisor throughout the customer lifecycle.
• Strategic Success Planning: Build, maintain, and evolve tailored Customer Success Plans that align with each customer’s business objectives, technical priorities, and success criteria.
• Activation & Adoption Champion: Drive customer activation, adoption, and optimization, translating complex solutions into tangible business outcomes.
• Technical Guidance & Problem Solving: Provide hands‑on technical support, architecture reviews, and troubleshooting for complex data protection and AI resilience challenges.
• Executive Advocacy: Communicate technical value and ROI to C‑suite stakeholders, influencing renewal and expansion decisions.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to deliver a seamless customer experience and capture feedback for continuous improvement.
• Metrics & Reporting: Define, track, and report on key success metrics, ensuring customers meet or exceed their defined KPIs.
• Thought Leadership: Represent brighthush at industry events, webinars, and white‑paper initiatives, positioning the company as a thought leader in data protection and AI resilience.
• Continuous Learning: Stay current on emerging threats, regulatory changes, and AI trends to proactively advise customers.
• Mentorship & Knowledge Sharing: Coach junior team members, share best practices, and contribute to internal knowledge bases.
• Product Feedback Loop: Translate customer insights into actionable product enhancements and roadmap priorities.

Essential Qualifications

• 10+ years of experience in a technical customer success, solutions engineering, or pre‑sales role within the data protection, cybersecurity, or AI domain.
• Proven track record of managing high‑profile enterprise accounts and driving adoption of complex, cloud‑native solutions.
• Deep technical knowledge of data governance, encryption, data masking, and AI model security.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication skills—both written and verbal—across technical and executive audiences.
• Experience with SaaS, multi‑tenant architectures, and cloud platforms (AWS, Azure, GCP).
• Demonstrated ability to influence cross‑functional teams and drive results in a fast‑paced environment.
• Bachelor’s degree in Computer Science, Information Security, or a related field (Master’s preferred).

Preferred Qualifications

• Certifications such as CISSP, CISM, or relevant AI/ML credentials.
• Experience with AI/ML model lifecycle management, including model training, deployment, and monitoring.
• Knowledge of regulatory frameworks (GDPR, CCPA, HIPAA, FedRAMP) and their impact on data protection strategies.
• Prior experience in a startup or high‑growth tech environment.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Technical Expertise: In-depth understanding of data protection technologies, AI resilience, and cloud security.
• Strategic Thinking: Ability to align technical solutions with business goals and articulate ROI.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term relationships.
• Project Management: Skilled at coordinating complex initiatives across multiple stakeholders.
• Adaptability: Comfortable navigating ambiguity and rapidly evolving technology landscapes.
• Collaboration: Strong teamwork skills, with a history of working effectively with Sales, Product, Engineering, and Support.
• Data‑Driven Decision Making: Proficiency in using analytics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the technology we build. As a Senior CSE, you will:

• Lead high‑impact initiatives that shape the future of data protection and AI resilience.
• Mentor junior engineers and customer success managers, fostering a culture of continuous learning.
• Participate in cross‑functional strategy sessions that influence product roadmaps and market positioning.
• Access a robust learning ecosystem, including internal training, industry certifications, and conference sponsorships.
• Advance into leadership roles such as Director of Customer Success, Head of Enterprise Solutions, or VP of Customer Experience.
• Contribute to thought leadership pieces, white papers, and speaking engagements that elevate your professional profile.

Work Environment & Company Culture

We believe that great ideas flourish in an environment that encourages curiosity, experimentation, and collaboration. At brighthush, you’ll experience:

• Remote‑first flexibility with optional on‑site hubs in major tech cities.
• A diverse, inclusive, and global team that values every voice.
• Regular hackathons, knowledge‑sharing sessions, and innovation labs.
• A transparent culture where feedback is welcomed and celebrated.
• Commitment to work‑life balance, with generous paid time off and wellness programs.
• Access to cutting‑edge tools, modern workspaces, and the latest cloud technologies.
• Community engagement initiatives, including volunteer days and sustainability projects.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited vacation policy and flexible working hours.
• Professional development budget and tuition reimbursement.
• Employee assistance program and mental health resources.
• Team‑building retreats, off‑site events, and community service initiatives.
• Access to a global network of peers, mentors, and industry experts.

How to Apply

Ready to make an impact? If you are a seasoned technical leader with a passion for customer success, a deep understanding of data protection and AI resilience, and a desire to influence the future of secure AI, we want to hear from you.

Click the link below to submit your application and start the conversation with our hiring team.