Senior Enterprise Customer Success Lead – Driving Growth, Retention, and ROI for High-Value Accounts at brighthush

About brighthush

brighthush is at the forefront of responsible data stewardship in the AI era. Our Data Permissioning Platform empowers thousands of brands to collect, control, and activate clean, compliant data across their entire enterprise ecosystem. By simplifying privacy and consent operations, we help companies unlock new revenue streams from advertising, data, and AI initiatives while building trust with customers and partners. Unlike legacy tools that stop at cookie banners, brighthush governs how data is actually used across a company’s entire stack, delivering a no‑code setup that gets customers live in weeks, not quarters.

As privacy regulations expand worldwide and AI reshapes how organizations leverage data, the demand for brighthush’s solutions has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fast‑moving fields in software today. We are a 65‑person, Series B company backed by top‑tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly.

Why brighthush?

At brighthush, we live by our core values: passion, growth, grit, collaboration, and integrity. We’re a rapidly growing, fast‑paced, mission‑driven organization filled with a close‑knit team that operates at the top of their game. Our culture is built on:

• Transparency – Open communication across all levels.
• Continuous learning – Access to industry conferences, certifications, and internal knowledge sharing.
• Impact – Every team member’s work directly influences how millions of consumers interact with data.
• Work‑life balance – Unlimited PTO, remote‑friendly schedules, and a focus on results over hours.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $180,000 – $215,000 (adjusted for location and experience) + equity + comprehensive benefits.
• Full medical, dental, and vision coverage with 100% of premiums paid for U.S. full‑time employees.
• Unlimited paid time off (PTO) with a strong encouragement to take at least 15 days per year.
• 10 paid company holidays and paid parental leave.
• Remote‑friendly with flexible scheduling built around core collaboration hours.
• Commuter benefits for office‑based employees.

About the Role

We’re seeking a Senior Enterprise Customer Success Lead to own relationships with 20–25 of our largest strategic customers. In this role, you will be the primary advocate for our customers, ensuring they realize maximum value from brighthush, stay engaged, and grow with us. You’ll work closely with our Success‑at‑Scale Customer Success Manager, leveraging the same signals, playbooks, and metrics to drive success across the customer journey.

Key Responsibilities

• Build and nurture deep relationships with stakeholders at each account, from daily users to executive sponsors.
• Maintain continuous engagement beyond renewals to stay informed about evolving business needs and challenges.
• Define and track success metrics with each customer, demonstrating clear ROI from brighthush.
• Lead executive business reviews and develop comprehensive account plans.
• Utilize the Success‑at‑Scale signal framework to proactively identify churn and renewal risks.
• Identify expansion opportunities and collaborate with Account Executives to close new revenue streams.
• Own escalations for your accounts, ensuring timely resolution and translating feedback into product enhancements.
• Measure success through gross and net revenue retention, direct access to key decision makers, and customer advocacy.

Essential Qualifications

• 12+ years of experience in B2B SaaS Customer Success or Account Management, with at least 5 years managing enterprise or strategic accounts.
• Proven track record of retaining and expanding large accounts through ROI‑driven conversations.
• Deep understanding of privacy, legal, and marketing teams’ privacy programs.
• Hands‑on experience with AI tools such as Claude for data extraction and context building.
• Strong influence skills across Product, Engineering, and Sales without direct authority.
• Legal background or certifications such as CIPP or CIPM is a strong plus.
• Start‑up experience preferred, with a demonstrated ability to thrive in a fast‑paced environment.
• Legally authorized to work in the United States.
• Bachelor’s degree required.

Preferred Qualifications

• Experience working with large, complex enterprise ecosystems and multi‑stakeholder engagements.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, HubSpot, Intercom).
• Background in data privacy law, compliance, or related fields.
• Experience building and presenting ROI cases to C‑suite executives.
• Fluency in English and strong communication skills.

Skills & Competencies

• Exceptional relationship‑building and stakeholder management.
• Strategic thinking with a data‑driven mindset.
• Strong presentation and storytelling abilities.
• Adaptability and resilience in a dynamic, high‑growth environment.
• Collaboration across cross‑functional teams.
• Proficiency in leveraging AI tools for customer insights.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Lead, you’ll have the chance to:

• Progress to a Director or VP of Customer Success role, overseeing a larger portfolio and shaping strategy.
• Lead cross‑functional initiatives that influence product development, sales enablement, and marketing.
• Mentor junior team members and contribute to the growth of the Customer Success organization.
• Participate in industry conferences, workshops, and certification programs (e.g., CIPP, CIPM).
• Engage in continuous learning through internal knowledge sharing sessions and external training.

Work Environment & Culture Highlights

brighthush offers a hybrid work model that blends remote flexibility with occasional in‑office collaboration. Our core collaboration hours ensure that teams across time zones can connect seamlessly. We celebrate diversity and inclusion, fostering a culture where every voice is heard and valued. Our team enjoys:

• Regular virtual happy hours and team‑building activities.
• Monthly “Lunch & Learn” sessions featuring industry experts.
• Annual company retreats focused on strategy, innovation, and team bonding.
• Access to a curated library of books, courses, and industry reports.

Location & Eligibility

While this role is remote‑friendly, we prioritize candidates located in major hubs such as Chicago, New York City, San Francisco, and Atlanta. Candidates must be legally authorized to work in the United States. If you’re located in one of these cities and are ready to make a significant impact, we want to hear from you.

Compensation Details

The U.S. base salary range for this full‑time position is $180,000 – $215,000 plus equity and benefits. Salary is determined by role, level, and location. Within the range, individual pay is influenced by work location, experience, and relevant skills. Your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Equal Opportunity & Accessibility

brighthush is proud to be an equal opportunity employer. We are committed to building a workforce that reflects the diversity of the communities we serve. We provide a culture of belonging and equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other protected characteristic.

If you require accommodation during the application process, please let us know by emailing [email protected].

Ready to Join brighthush?

We’re looking for a dynamic, customer‑centric leader who thrives in a fast‑paced, mission‑driven environment. If you’re passionate about data privacy, love building lasting relationships, and want to help companies unlock the full potential of their data responsibly, we invite you to apply. Join brighthush and be part of a team that’s redefining how the world handles data in the AI era.