Senior Enterprise Customer Success Lead – Remote – Championing Strategic AI Adoption, Technical Leadership, and ROI‑Focused Value Creation for Platinum‑Level Clients on the brighthush Platform

About brighthush

brighthush is a trailblazer in the AI and data‑automation space, empowering global enterprises to unlock the full potential of their data. Our next‑generation platform seamlessly integrates machine learning, predictive analytics, and intelligent workflow automation, enabling organizations to shift from reactive maintenance to proactive, data‑driven decision making. With a worldwide community of more than 10,000 employees, we unite around a shared passion for innovation, customer success, and continuous learning.

As a remote‑first company, brighthush offers the flexibility and freedom that modern professionals crave while maintaining a culture of collaboration, transparency, and impact. Whether you’re a seasoned customer success leader or an emerging professional eager to make a difference, brighthush provides the tools, resources, and support you need to thrive.

Why This Role Matters

In today’s fast‑moving digital landscape, customers expect more than just a product—they demand a partner who can translate technology into tangible business outcomes. As a Senior Enterprise Customer Success Lead, you will be the linchpin that connects our platinum‑level clients to the full spectrum of brighthush’s capabilities. Your strategic guidance, technical expertise, and relentless focus on value will help clients achieve their most ambitious goals, from enhancing security posture to accelerating digital transformation.

By championing adoption, driving technical excellence, and ensuring measurable ROI, you will directly influence client satisfaction, retention, and expansion. Your work will shape the future of how enterprises leverage AI to solve complex operational challenges, positioning brighthush as the go‑to partner for enterprise AI adoption.

Key Responsibilities

Strategic Adoption Leadership

• Design and execute comprehensive adoption and implementation roadmaps for platinum‑level customers, ensuring they realize maximum value from the brighthush platform.
• Collaborate with product and engineering teams to align platform releases with client milestones and business objectives.
• Lead quarterly business reviews (QBRs) that highlight progress, uncover new opportunities, and reinforce partnership.
• Develop and maintain a deep understanding of each client’s industry, market dynamics, and competitive landscape to tailor solutions that deliver strategic advantage.
• Act as the primary escalation point for high‑impact issues, coordinating cross‑functional resolution and ensuring timely, transparent communication.

Use‑Case Analysis & Recommendations

• Conduct in‑depth discovery sessions to map out each client’s unique use cases, pain points, and objectives.
• Translate complex technical concepts into clear, business‑oriented narratives for executive stakeholders.
• Provide actionable recommendations to improve security, operational efficiency, and platform utilization, backed by data and industry best practices.
• Champion continuous improvement initiatives, leveraging customer feedback, usage analytics, and emerging AI capabilities.
• Collaborate with the sales and marketing teams to identify upsell and cross‑sell opportunities that align with the client’s strategic roadmap.

Trusted Relationship Building

• Establish and nurture long‑term relationships with C‑suite executives, IT leaders, and operational managers across multiple business units.
• Serve as a trusted advisor, providing thought leadership on AI strategy, industry trends, and best practices.
• Facilitate workshops, training sessions, and knowledge transfer activities to empower client teams and accelerate adoption.
• Advocate for the client’s voice within brighthush, ensuring their needs and insights shape product development and service delivery.
• Maintain a high level of customer satisfaction, measured through NPS, CSAT, and renewal metrics.

Data‑Driven Impact & Reporting

• Develop and maintain dashboards that track key performance indicators (KPIs) such as adoption rate, usage intensity, ROI, and cost savings.
• Analyze data to uncover trends, identify risks, and recommend proactive actions.
• Prepare executive‑level presentations that demonstrate the business value of the brighthush platform and the impact of implemented initiatives.
• Collaborate with the analytics team to refine measurement frameworks and ensure alignment with client goals.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (MBA preferred).
• Minimum of 7 years of experience in enterprise customer success, account management, or technical pre‑sales roles, with a proven track record of managing platinum‑level accounts.
• Deep understanding of AI, machine learning, and data‑driven automation technologies.
• Strong analytical skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical teams alike.
• Demonstrated ability to lead cross‑functional initiatives and drive results in a fast‑paced, remote environment.
• Experience with SaaS platforms, subscription billing, and renewal processes.

Preferred Qualifications

• Experience in the IT, field service, or application development sectors.
• Prior exposure to AI‑powered platforms or digital transformation projects.
• Certifications in project management (PMP, Prince2) or data analytics (Google Data Analytics, Tableau).
• Fluency in multiple languages, especially English and a second language relevant to key markets.
• Track record of driving customer expansion and upsell opportunities.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Fluency & AI Expertise
• Relationship Management & Stakeholder Engagement
• Data Analysis & KPI Ownership
• Project Management & Execution Excellence
• Change Management & Adoption Enablement
• Collaboration & Cross‑Functional Coordination
• Customer‑Centric Mindset & Problem Solving

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the value you deliver to our clients. As a Senior Enterprise Customer Success Lead, you will:

• Progress into leadership roles such as Director of Customer Success or VP of Enterprise Partnerships.
• Gain exposure to product strategy, go‑to‑market planning, and global account management.
• Participate in our internal “Innovation Lab,” where you can experiment with emerging AI technologies and shape future product features.
• Access a comprehensive learning platform that includes courses on AI, leadership, negotiation, and more.
• Attend annual industry conferences, webinars, and roundtables to stay ahead of market trends.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Transparent communication through weekly all‑hands meetings, real‑time chat channels, and open‑door leadership.
• A culture of experimentation, where ideas are tested, failures are learned from, and successes are celebrated.
• Inclusive diversity initiatives that value different perspectives and backgrounds.
• Flexible work hours that respect work‑life balance and personal commitments.
• Regular virtual team‑building events, hackathons, and wellness programs.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your expertise.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget, conference travel, and certification reimbursements.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Annual company retreats and regional meet‑ups to strengthen team bonds.

How to Apply

If you are a visionary customer success leader with a passion for AI, a knack for building strategic partnerships, and a drive to deliver measurable ROI, we want to hear from you. Join brighthush and help shape the future of enterprise AI adoption.

Submit your resume, a cover letter detailing your most impactful customer success story, and any relevant portfolio or case studies through our careers portal. We look forward to exploring how your expertise can elevate our platinum‑level clients and accelerate brighthush’s mission.

Ready to make an impact? Apply now and become a pivotal part of brighthush’s success story.