Senior Enterprise Customer Success Lead – Strategic Advisor & Growth Champion for SaaS Solutions at brighthush (Remote) – Driving Enterprise Adoption, Expansion, and Customer Advocacy

About brighthush

brighthush is a trailblazer in the cloud‑native SaaS arena, empowering organizations to accelerate growth, streamline operations, and unlock new revenue streams. Our portfolio spans advanced analytics, AI‑driven insights, secure collaboration, and digital workflow automation, all built on a foundation of security, scalability, and user‑centric design. With a global customer base that includes Fortune 500 leaders, fast‑growing startups, and public sector agencies, brighthush sits at the forefront of digital transformation.

Our mission is simple yet ambitious: empower every organization to achieve its most daring goals by delivering technology that is powerful, intuitive, secure, and future‑proof. We do this through a relentless focus on customer success, a culture of continuous learning, and a commitment to ethical innovation. At brighthush, every product release, every support ticket, and every partnership is guided by the belief that technology should be a catalyst for positive change.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the success of high‑profile enterprise accounts that shape industry trends.
• Remote‑First Flexibility: Work from anywhere while collaborating with a global, cross‑functional team.
• Career Growth: Accelerate your career with mentorship, leadership training, and opportunities to move into senior strategy or product roles.
• Inclusive Culture: A diverse, inclusive environment where every voice is heard and celebrated.
• Competitive Compensation: Base salary, performance bonuses, equity, and comprehensive benefits.
• Innovation‑Driven Environment: Be part of a company that constantly experiments, learns, and iterates to stay ahead of the curve.
• Global Reach, Local Impact: Work with clients across continents while making a tangible difference in their day‑to‑day operations.

Key Responsibilities

As the Senior Enterprise Customer Success Lead, you will serve as the trusted advisor to our most strategic clients, ensuring they derive maximum value from brighthush’s SaaS ecosystem. Your day‑to‑day activities will include:

• Developing and executing customized success plans that align with each client’s long‑term business objectives and digital transformation roadmap.
• Acting as the primary point of contact for executive stakeholders, translating technical capabilities into business outcomes.
• Leading quarterly business reviews (QBRs) to assess performance, identify upsell opportunities, and surface risks.
• Collaborating with Sales, Product, Engineering, and Marketing to shape product enhancements that meet evolving customer needs.
• Driving cross‑functional initiatives that improve onboarding, adoption, and retention metrics across multiple product lines.
• Managing a portfolio of enterprise accounts, ensuring a balanced mix of expansion, renewal, and advocacy activities.
• Providing data‑driven insights and recommendations to senior leadership on portfolio health and growth strategy.
• Traveling up to 20% to meet clients, attend industry events, and participate in strategic workshops.
• Mentoring junior Customer Success Managers and fostering a culture of continuous improvement within the team.
• Championing customer advocacy programs, including case studies, reference programs, and community forums.
• Monitoring industry trends and competitor offerings to proactively advise clients on market positioning.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise sales, with a proven track record of managing large, complex portfolios.
• Deep understanding of SaaS business models, subscription economics, and enterprise digital transformation.
• Strong analytical skills, with the ability to interpret usage data, financial metrics, and market trends to drive decision‑making.
• Exceptional communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Demonstrated ability to lead cross‑functional teams and influence product strategy.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) and data visualization tools (e.g., Tableau, Power BI).
• Proficiency in English; additional languages are a plus.
• Strong project management skills and the ability to juggle multiple priorities in a fast‑paced environment.
• High emotional intelligence and a consultative mindset that prioritizes customer outcomes.

Preferred Qualifications

• Background in consulting or strategy consulting, especially within the technology sector.
• Experience working with large, global enterprises in regulated industries such as finance, healthcare, or government.
• Knowledge of AI/ML, data analytics, or cybersecurity solutions.
• Prior experience in a startup or high‑growth SaaS environment.
• Leadership experience managing a team of customer success managers or analysts.
• Experience with advanced customer segmentation and predictive churn modeling.
• Familiarity with modern DevOps practices and cloud infrastructure.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Proven skill in cultivating long‑term, high‑value partnerships.
• Data‑Driven Decision Making: Comfortable working with metrics to guide strategy.
• Change Management: Expertise in guiding organizations through technology adoption and transformation.
• Collaboration: Strong teamwork across sales, product, engineering, and marketing.
• Resilience & Adaptability: Thrives in fast‑paced, evolving environments.
• Influence & Negotiation: Ability to persuade stakeholders and secure buy‑in for initiatives.
• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As Senior Enterprise Customer Success Lead, you will:

• Participate in a structured leadership development program that includes mentorship from senior executives.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Take on stretch assignments that expose you to new product lines, markets, and strategic initiatives.
• Earn certifications in customer success, product management, or data analytics through our learning portal.
• Move into senior strategy roles, such as Director of Customer Success or VP of Enterprise Partnerships, based on performance and interest.
• Lead cross‑functional innovation labs to prototype new customer‑centric features.
• Publish thought leadership pieces in industry publications and at brighthush events.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. We provide:

• Flexible work hours and a generous paid time off policy.
• Monthly virtual team‑building events and quarterly in‑person retreats.
• Access to a state‑of‑the‑art collaboration suite (Slack, Zoom, Miro).
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular town‑hall meetings where leadership shares company updates and listens to employee feedback.
• Peer‑to‑peer learning circles and internal hackathons.
• Well‑being initiatives, including virtual fitness classes, mental health resources, and a wellness stipend.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to portfolio health, expansion, and retention metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and financial wellness resources.
• Wellness stipend, mental health support, and access to virtual fitness classes.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements and a generous paid time off policy.
• Employee referral program with competitive rewards.

How to Apply

If you are a seasoned customer success professional with a passion for strategy, data, and building lasting relationships, brighthush invites you to bring your expertise to our dynamic, growth‑oriented team. Join us in shaping the future of enterprise technology and delivering transformative value to our clients worldwide.

Ready to make an impact? Click the link below to submit your application and become a key driver of success at brighthush.