Senior Enterprise Customer Success Leader – Championing Adoption, Retention, and Value Creation for Complex Multi‑Division Accounts at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to unlock the full potential of data, analytics, and digital transformation. With a global footprint and a culture rooted in innovation, collaboration, and customer obsession, brighthush delivers cutting‑edge solutions that help organizations make smarter decisions, streamline operations, and drive sustainable growth. Our mission is simple: to turn data into insight, insight into action, and action into measurable impact for our clients.

Why Join brighthush?

• Impactful Work – You’ll be at the heart of our customer journey, ensuring that every client extracts maximum value from our solutions.
• Career Growth – brighthush offers a clear career ladder for Customer Success professionals, with opportunities to move into senior leadership, product strategy, or global account management.
• Learning Culture – Access to continuous learning programs, industry certifications, and mentorship from seasoned experts.
• Inclusive Environment – A diverse, inclusive, and collaborative workplace where every voice is heard.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity options, and a robust benefits suite.

Role Overview

As a Senior Customer Success Leader at brighthush, you will be the champion of our clients’ success. You will own the end‑to‑end customer experience, from onboarding through renewal, ensuring that each enterprise account achieves its desired outcomes. Your strategic mindset, analytical acumen, and passion for customer advocacy will drive adoption, retention, and expansion across our portfolio of solutions.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of complex, multi‑divisional accounts, developing tailored success plans that align with each client’s business objectives.
• Proactive Adoption & Retention – Implement data‑driven initiatives that increase product usage, improve net retention rates, and secure renewals.
• Customer Advocacy & Voice – Act as the client’s internal advocate, translating their feedback into actionable insights for product and engineering teams.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support to deliver seamless experiences and resolve escalations swiftly.
• Health Monitoring & Risk Management – Continuously assess account health metrics, identify risks, and develop mitigation plans.
• Quarterly Business Reviews (QBRs) – Co‑lead QBRs with Account Executives, presenting value stories, ROI metrics, and growth opportunities.
• Process & Tool Optimization – Design and refine customer success processes, dashboards, and reporting frameworks to scale impact.
• Team Mentorship – Coach junior Customer Success Associates, fostering a culture of continuous improvement and high performance.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, or related client‑facing roles within enterprise technology or consulting environments.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (or equivalent professional experience).
• Proven track record of driving adoption, retention, and expansion for complex, multi‑divisional accounts.
• Strong analytical skills: ability to interpret usage data, health scores, and financial metrics to inform strategy.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Experience working with cross‑functional teams and managing escalated customer issues.
• Project management proficiency, with a knack for setting clear milestones and delivering on commitments.

Preferred Qualifications

• Experience in the financial services, insurance, or risk‑management sectors.
• Knowledge of customer success frameworks such as CSAT, NPS, and Customer Health Index.
• Familiarity with CRM platforms (e.g., brighthush, brighthush) and customer success tools (e.g., brighthush, brighthush).
• Demonstrated ability to translate customer voice into product roadmap priorities.
• Fluency in both English and French (a significant advantage in Canada).

Key Competencies

• Customer Obsession – Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Problem Solving – Creative, data‑driven solutions to complex, ambiguous situations.
• Collaboration – Proven track record of working effectively across functional teams.
• Ownership & Accountability – Take full responsibility for outcomes and deliver results with integrity.
• Adaptability – Thrive in a fast‑moving, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Success Leader, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
• Transition into Product Management or Business Development, leveraging your deep customer insights.
• Earn industry certifications (e.g., Certified Customer Success Manager, brighthush Administrator).
• Participate in leadership development programs, including mentorship, coaching, and executive shadowing.

Work Environment & Culture

• Remote‑First Flexibility – Work from anywhere in Canada (Quebec or Ontario) with a flexible schedule that supports work‑life balance.
• Diversity & Inclusion – A workplace that celebrates diverse perspectives and fosters belonging.
• Collaborative Spirit – Cross‑functional teams that value open communication, knowledge sharing, and collective success.
• Innovation Hub – Access to the latest tools, technologies, and thought leadership to stay ahead of industry trends.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and access to industry conferences.

How to Apply

If you are passionate about driving customer success, thrive in a dynamic environment, and want to make a tangible impact at a leading technology partner, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Join brighthush – Where Customer Success Meets Innovation

At brighthush, we’re redefining what it means to help clients succeed. If you’re ready to bring your expertise, curiosity, and collaborative spirit to a company that values growth, impact, and a shared vision for the future, apply today and become a pivotal part of our journey.