Senior Solutions Architect – Customer Success & Enterprise Partnerships – Game Development Platforms & Cloud Infrastructure at brighthush

About brighthush

brighthush is at the forefront of the next generation of game‑development infrastructure. Our cloud‑native operating system powers everything from authentication and matchmaking to player data, commerce, and telemetry, enabling studios and publishers to focus on what they do best: creating unforgettable player experiences. Trusted by more than 2,000 studios worldwide, brighthush has become the backbone of some of the most successful games of the decade.

We blend cutting‑edge technology with deep industry expertise. Our team has engineered solutions for titles that have reached billions of players, and we bring that experience to every partnership. As a Series B company backed by globally renowned technology investors, brighthush is positioned for rapid growth and is committed to delivering world‑class products and services.

Why Join brighthush?

• Impact at Scale: Work with the biggest studios and publishers, helping them unlock new revenue streams and improve player engagement.
• Innovation Hub: Collaborate with engineers who have built solutions for games that have topped the charts, and contribute to the next generation of game‑development infrastructure.
• Career Growth: Fast‑track your career with mentorship from senior leaders, access to industry events, and the opportunity to shape product strategy.
• Culture of Ownership: Own the full customer journey—from pre‑sale discovery to post‑sale success—and see the tangible results of your work.
• Remote Flexibility: Work from anywhere in Europe or North America, with a flexible schedule that supports cross‑time‑zone collaboration.

Role Overview

As a Senior Solutions Architect – Customer Success & Enterprise Partnerships at brighthush, you will be the linchpin between our sales, product, and engineering teams. You will partner with our most strategic studio and publisher accounts across North America and Europe, delivering custom solutions that drive measurable business outcomes. This hybrid role balances pre‑sale technical consulting with post‑sale account management, ensuring that every partnership is both successful and scalable.

Key Responsibilities

Pre‑Sale – Strategic Solutions Design

• Collaborate with the sales team to identify high‑value opportunities and craft tailored demos that showcase brighthush’s capabilities.
• Lead technical discovery sessions with studio engineering leads, translating complex business requirements into concrete, actionable solutions.
• Develop detailed proposals for custom integrations, white‑label playtests, managed creator programs, and player acquisition campaigns.
• Serve as the technical and product subject‑matter expert during deal negotiations, addressing objections and ensuring alignment with studio goals.
• Coordinate a seamless handoff from sales to onboarding, guaranteeing that the transition is smooth and that the studio’s expectations are met from day one.

Post‑Sale – Customer Success & Account Growth

• Own a portfolio of strategic enterprise studios and publishers, acting as the primary point of contact for all technical and business inquiries.
• Drive onboarding, success planning, and regular business reviews that tie usage data to clear, measurable outcomes.
• Identify expansion opportunities—additional licenses, add‑ons, and campaigns—and lead renewal conversations to secure long‑term partnerships.
• Monitor account health and usage metrics, proactively flagging risks and implementing mitigation plans.
• Collect structured customer feedback and translate it into actionable insights for the product and engineering teams.

Team & Process Leadership

• Shape the methodology for delivering custom solutions, turning ad‑hoc work into repeatable playbooks that scale with growth.
• Support teammates on strategic accounts and provide back‑stop coverage for APAC accounts during overlapping hours.
• Maintain up‑to‑date account plans, opportunities, and next steps in our CRM, ensuring visibility across the organization.

Essential Qualifications

• 6+ years of experience in account management, solutions engineering, partnerships, or business development, ideally within a platform or SaaS company serving game studios or publishers.
• Proven track record of managing large, complex accounts and driving commercial growth.
• Experience designing and selling custom, consultative solutions rather than standard packages.
• Hands‑on experience owning commercial conversations—proposals, pricing, renewals, and expansion.
• Strong technical fluency: ability to quickly master new products, understand integrations and data flows, and explain concepts to both technical and non‑technical audiences.
• Excellent written and verbal communication skills in English.
• Organized, self‑directed, and capable of juggling multiple strategic accounts and live deals simultaneously.

Preferred Qualifications

• Existing relationships with game studios and publishers in North America or Europe.
• Background in player acquisition, playtesting, creator or influencer programs, community platforms, payments, or e‑commerce for games.
• Experience at a games platform or marketplace working directly with publisher partners.
• Proficiency in additional European or Asian languages.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Technical Expertise: Deep understanding of cloud architecture, APIs, data pipelines, and game‑specific workflows.
• Relationship Building: Proven ability to build trust with C‑level executives, engineering leads, and marketing heads.
• Project Management: Skilled at managing timelines, deliverables, and cross‑functional teams.
• Data‑Driven Decision Making: Comfortable using analytics to measure success and inform strategy.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create. As you master the full customer lifecycle, you’ll open doors to senior leadership roles in product strategy, enterprise sales, or global partnership management. We invest in continuous learning through:

• Mentorship from senior leaders and industry veterans.
• Access to conferences, workshops, and industry events.
• Internal knowledge‑sharing sessions and cross‑functional projects.
• Support for certifications and advanced training in cloud, data, and game‑development technologies.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and ownership. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Dedicated Slack channels for real‑time collaboration across teams.
• Quarterly virtual retreats that foster team bonding and celebrate successes.
• Inclusive hiring practices that value diverse perspectives and experiences.

Compensation & Benefits

We offer a competitive base salary complemented by a variable component tied to account growth and customer success metrics. Benefits are tailored to your country and employment arrangement but generally include:

• Health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Professional development budget.
• Equity or stock‑option plans for eligible employees.
• Wellness programs and mental‑health resources.

How to Apply

If you’re ready to shape the future of game development infrastructure, drive transformative customer success, and grow alongside a visionary team, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Solutions Architect role at brighthush.

Join us and help studios and publishers unlock the full potential of their games—one partnership at a time.