Senior Enterprise Customer Success Leader – EMEA & APJ – Driving Sustainable Growth, Adoption, and Retention for a Leading Open Source Security & DevOps Platform at brighthush

About brighthush

brighthush is a venture‑backed, high‑growth technology company that delivers hardened, secure, and production‑ready builds of the open source software that powers the modern digital economy. Our mission is simple: give developers the confidence to ship faster by removing security and compliance barriers. We’re backed by leading investors who share our vision for a safer, more open software ecosystem.

Our culture is built on four core values:

• Customer Obsession: We obsess over delivering tangible value that improves our customers’ lives.
• Bias for Action: We prioritize, plan, experiment, and iterate quickly.
• Playful Professionalism: We tackle important problems with focus, but we also enjoy the journey.
• Trust & Transparency: We assume good intentions and empower teams with clear, data‑driven decisions.

Why brighthush?

In a world where open source is the backbone of every digital product, security and compliance are no longer optional—they’re essential. brighthush sits at the intersection of open source innovation and enterprise reliability, providing a secure, production‑ready foundation that lets teams ship faster, stay compliant, and eliminate risk. Our customers range from Fortune 500 enterprises to fast‑growing startups, all of whom rely on brighthush to keep their software safe and scalable.

As we scale, we’re looking for a visionary leader who can take our Enterprise Customer Success organization to the next level. If you thrive in a fast‑moving, data‑driven environment and love turning complex challenges into simple, scalable solutions, brighthush is the place for you.

Role Overview

The Senior Enterprise Customer Success Leader will report directly to the Director of Customer Success and will be a pivotal member of the Customer Success organization. In this role, you will build, lead, and scale a high‑performance team of Customer Success Managers (CSMs) who serve our Enterprise customers across EMEA and APJ. You will partner with cross‑functional leaders in Sales, Product, Marketing, and Engineering to design and execute data‑driven strategies that drive adoption, retention, and expansion.

Key Responsibilities

Leadership & People Management

• Recruit, onboard, and mentor a team of CSMs who champion enterprise customer success.
• Cultivate a collaborative, high‑performance culture that aligns with brighthush’s core values.
• Set clear performance metrics, conduct regular coaching sessions, and provide constructive feedback to drive continuous improvement.
• Champion diversity, equity, and inclusion initiatives within the team and across the broader organization.

Strategic Planning & Execution

• Develop and execute a comprehensive Enterprise Customer Success strategy that aligns with brighthush’s growth objectives.
• Define and track key success metrics (NPS, churn, expansion revenue, adoption rates) and use insights to refine programs.
• Collaborate with Sales to create smooth handoffs, ensuring that new Enterprise accounts receive a seamless onboarding experience.
• Partner with Product to surface customer feedback, influence roadmap decisions, and advocate for enterprise‑specific features.
• Work closely with Marketing to develop targeted campaigns, enablement content, and thought‑leadership initiatives that reinforce customer value.

Customer Advocacy & Relationship Management

• Serve as the voice of the customer within brighthush, ensuring that enterprise needs are understood and prioritized.
• Build deep, strategic relationships with C‑suite executives, technical leads, and key stakeholders across the customer organization.
• Facilitate quarterly business reviews, executive briefings, and value‑based discussions that highlight ROI and future opportunities.
• Identify and mitigate risks early, orchestrating cross‑functional responses to ensure customer satisfaction and retention.

Process & Tooling Optimization

• Design and refine customer success workflows, playbooks, and best‑practice documentation.
• Implement and optimize CRM, CSAT, and analytics tools to provide real‑time visibility into customer health.
• Drive automation initiatives that reduce manual effort and increase scalability.
• Ensure data integrity and maintain accurate forecasting for revenue and churn.

Thought Leadership & Community Building

• Represent brighthush at industry events, conferences, and user groups, positioning the company as a thought leader in open source security.
• Develop and deliver internal and external training sessions that empower customers and teammates alike.
• Collaborate with the Community team to nurture user forums, webinars, and knowledge bases that reinforce customer success.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in Customer Success, Account Management, or Enterprise Support roles, with at least 5 years in a leadership capacity.
• Proven track record of building and scaling high‑performance teams in a fast‑growth, technology‑driven environment.
• Deep understanding of the enterprise software landscape, especially in the open source, security, and DevOps domains.
• Exceptional communication skills, both written and verbal, with the ability to influence C‑suite executives and technical stakeholders.
• Strong analytical mindset, comfortable with data‑driven decision making and performance metrics.
• Experience working with global, distributed teams across EMEA and APJ time zones.
• Fluency in English; additional languages (e.g., German, French, Mandarin) are a plus.

Preferred Qualifications

• Experience in a SaaS or cloud‑native company with a focus on security or compliance.
• Background in open source or DevOps practices, with a passion for building secure, production‑ready solutions.
• Hands‑on experience with customer success platforms such as Gainsight, Totango, or similar.
• Track record of driving revenue expansion (upsell, cross‑sell) within enterprise accounts.
• Prior experience in a high‑growth startup or venture‑backed company.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & Team Development
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Stakeholder Management & Influence
• Project Management & Process Improvement
• Cross‑Functional Collaboration
• Adaptability & Resilience in a Rapidly Changing Environment

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Senior Enterprise Customer Success Leader, you will:

• Lead a high‑visibility program that directly impacts revenue and customer satisfaction.
• Collaborate with senior leaders across the organization, gaining exposure to product strategy, sales enablement, and global operations.
• Participate in executive‑level mentorship programs and leadership development workshops.
• Have the opportunity to shape the future of our Enterprise Customer Success organization, influencing culture, processes, and technology.
• Benefit from a flexible, remote‑first work model that supports work‑life balance while fostering global collaboration.

Work Environment & Culture Highlights

brighthush is a vibrant, inclusive, and collaborative environment where ideas thrive and innovation is celebrated. We value:

• Open communication and transparency at all levels.
• Continuous learning through internal knowledge sharing, external conferences, and skill‑building courses.
• Flexibility that respects personal commitments and promotes mental well‑being.
• A culture that balances high performance with a playful, supportive atmosphere.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total compensation package that includes:

• Base salary aligned with market benchmarks for senior leadership roles.
• Performance‑based bonuses tied to team and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.

How to Apply

Ready to lead the next wave of enterprise customer success at brighthush? Submit your resume and a cover letter that highlights your experience building high‑impact teams, driving customer growth, and navigating the complexities of global, distributed operations. We look forward to exploring how your vision and expertise can help us empower developers worldwide to ship faster, safer, and smarter.