Senior Enterprise Customer Success Leader – Growth & Adoption Champion for Deskless Workforce Solutions – Driving Enterprise Adoption, Expansion, Customer Advocacy, and Digital Transformation at brighthush

About brighthush

brighthush is the world’s most trusted platform for managing deskless teams, empowering more than 80,000 businesses across the globe to streamline operations, enhance communication, and drive productivity. Built for the people who run shifts, jobs, and teams on the front lines, brighthush eliminates the chaos of spreadsheets, scattered group chats, and siloed tools. Our intuitive, all‑in‑one app covers everything from hiring and scheduling to training, task management, and real‑time coordination, giving teams the clarity and control they need to succeed shift after shift, job after job.

With a strong foundation of $220 million+ in venture capital from leading investors, brighthush is expanding rapidly worldwide. We are on a mission to help frontline teams work smarter, stay connected, and operate with greater efficiency, and we’re looking for talented leaders who share that vision.

Why Join brighthush?

At brighthush, we treat every team member as a long‑term investment. We nurture talent through continuous learning, provide opportunities for career advancement, and celebrate successes together. Our culture is built on impact, execution, fun, and inclusivity. Whether it’s weekly happy hours, holiday parties, or spontaneous team outings, we believe that a supportive, collaborative environment fuels innovation and drives results.

Position Overview

The Senior Enterprise Customer Success Leader is the primary advocate for our most valuable Enterprise and Strategic customers in the United States. This role demands a proactive, consultative, and data‑driven approach to customer success, ensuring long‑term retention, expansion, and advocacy. You will act as a trusted advisor to executive stakeholders, leveraging your expertise in digital transformation, change management, and adoption strategies to unlock value across complex organizations.

Key Responsibilities

• Customer Strategy & Value Realization: Design and execute strategic success plans that align with each customer’s business objectives, ensuring sustained retention and growth.
• Enterprise Stakeholder Engagement: Build and nurture relationships with C‑level executives, IT leaders, and operational heads, driving adoption and fostering advocacy.
• Consultative Problem Solving: Partner with customers to address critical business challenges, implement best practices, and maximize the ROI of brighthush’s platform.
• Expansion & Growth: Identify upsell and cross‑sell opportunities within accounts, collaborating closely with Sales to accelerate revenue.
• Data‑Driven Decision Making: Use customer usage analytics and feedback loops to proactively spot risks, uncover opportunities, and recommend improvements.
• Customer Advocacy & Thought Leadership: Work with Marketing to create compelling case studies, whitepapers, and speaking opportunities that showcase customer success stories.
• Escalation Management: Serve as the primary escalation point, coordinating with cross‑functional teams to resolve complex issues swiftly and effectively.
• Industry Expertise & Best Practices: Stay ahead of workforce management trends, competitor offerings, and industry best practices, positioning yourself as a subject‑matter expert.
• Team Leadership & Mentorship: Lead a high‑performing customer success team, providing coaching, feedback, and career development opportunities.
• Strategic Account Planning: Develop and maintain account plans that outline key milestones, risk mitigation strategies, and growth pathways.
• Cross‑Functional Collaboration: Partner with Product, Sales, and Marketing to align on customer needs, feature requests, and go‑to‑market strategies.
• Performance Metrics & Reporting: Own and report on key success metrics such as NPS, churn, expansion revenue, and adoption rates.

Essential Qualifications

• Minimum 3 years of B2B SaaS experience in Customer Success, Account Management, or Consulting roles.
• Proven track record managing Enterprise/Strategic accounts with an Annual Contract Value (ACV) of $100 k+.
• Demonstrated ability to influence and engage senior executives (VP, C‑Level).
• Strong history of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.
• Excellent verbal and written communication skills, including executive‑level presentations.
• Analytical mindset with experience leveraging customer data for decision making.
• Self‑starter who thrives in a fast‑paced, high‑growth environment and can drive initiatives independently.
• Experience collaborating with global teams across multiple time zones.
• U.S. residency required; occasional travel for on‑site customer visits, executive business reviews, and industry events is expected.

Preferred Qualifications

• Experience working in an international, remote‑first SaaS organization.
• Background in HR Tech, Workforce Management, or related industries.
• Knowledge of enterprise procurement processes and contract negotiations.
• Experience with customer success platforms and industry‑standard tools.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Building & Influence
• Data Analysis & Insight Generation
• Change Management & Adoption Leadership
• Project Management & Cross‑Functional Collaboration
• Customer‑Centric Mindset
• Resilience & Adaptability in a Rapidly Evolving Landscape

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Enterprise Customer Success Leader, you’ll have the chance to:

• Lead high‑impact initiatives that shape the future of workforce management.
• Mentor junior team members and contribute to the development of the Customer Success organization.
• Move into leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Participate in cross‑functional projects that influence product roadmap, sales strategy, and marketing campaigns.
• Access continuous learning resources, including industry certifications, leadership training, and conference sponsorships.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency: Open communication channels and shared goals.
• Innovation: Encouraging experimentation and learning from failures.
• Inclusivity: A welcoming environment for people of all backgrounds.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on well‑being.

Compensation & Benefits

Competitive base salary ranging from $100 k to $140 k, commensurate with experience. In addition, we offer:

• Health, dental, and vision insurance.
• Paid time off for vacation, sick days, and holidays.
• 401(k) retirement plan with company match.
• Performance bonuses tied to customer success metrics.
• Professional development stipend and conference travel support.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you’re ready to lead enterprise customer success, drive growth, and shape the future of deskless workforce solutions, we’d love to hear from you. Submit your application through our careers portal and join a team that values impact, innovation, and inclusion.

We welcome applicants from all U.S. states, including Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Let’s build the future of work together at brighthush!